# 118 118 Money > Mobile app for managing credit card and loan accounts. (iPhone/iPad app by 118118Money.com.) - Source: https://appshunter.io/ios/app/118-118-money/id1580928422 (this page in markdown: same URL + `.md`) - Developer: [118118Money.com](https://appshunter.io/developer/1288122252) - Category: Finance - Price: Free - Rating: 4.90/5 from 18 App Store ratings · 183 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 61 MB - Languages: American English - Released: 2022-03-30 - Data updated: 2026-09-07 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/118-118-money/id1580928422/reviews.md ## What is 118 118 Money? Before you start: For your security and privacy, there are a few things to keep in mind before downloading this app • Your device will require a passcode to be set up before you can use this app • App is not available for jailbroken devices • If you are experiencing issues in viewing your account (credit card, loan or both) or for any other problems, please contact us first either by the chat function on our website or by emailing feedback@118118money.com with your details Other things to know: • Your mobile device and operating system must be compatible, and internet access is required in order to use the app • App is not available for desktops and some tablets • Your account can always be accessed or managed through the online portal at 118118money.com Access and manage your 118 118 Money account on the go with our secure mobile app. Packed full of features, it’s never been easier to view your 118 118 Money credit card and loan anywhere and anytime. Downloading the free mobile app will enable you to: Credit Cards • View your latest balance and available spend • View your latest transactions, including transactions that are pending • Make payments to your credit card • Approve transactions when shopping online • Set up or manage Direct Debits • View and download your monthly statements • Chat to us through the in-app chat function • See any offers you’re eligible for – you must have opted in to marketing Loans • View your loan details • Make monthly payments • Manage Direct Debits or set one up • View and download annual statements • Request loan settlements • Chat to us through the in-app chat function • See any offers you’re eligible for – you must have opted in to marketing Registered for online account manager already? Or have the old app? Great news, you can use the same details to log in. https://apps.apple.com/us/app/id1580928422 ## Key features - View credit card balance and spend - Track credit card transactions - Make credit card payments - Manage loan payments - View loan details - Access monthly statements - In-app chat support ## What do users think of 118 118 Money? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Excellent customer service - 🚀 Straightforward application process - 👍 Great card - 🚀 Helpful and informative **Cons** - 🐛 App not working - ⚠️ Poor customer support - 🐛 Glitchy app - ⚠️ Terrible interest rates - 🐛 Constantly logged out - ⚠️ Useless app - 🐛 App crashes - ⚠️ Awful service - 🐛 App doesn't update - ⚠️ Harassing with payments **Commonly reported bugs** - App not loading - Unable to change account details - Incorrect account information - Direct debit issues **Most requested features** - Add Apple Wallet support - Improve app performance and stability - Enhance communication with customers - Provide better customer service ## Recent user reviews (10 of 183) All indexed reviews: https://appshunter.io/ios/app/118-118-money/id1580928422/reviews.md ### 1/5 — Biggest cowboy outfit In financial services. *2026-07-22, version 0.467.8* Overseas call centres that can’t speak English. An app that’s flawed beyond comprehension. Horrific interest rates and horrendous lack of empathy for a sick man out of work Avoid ### 5/5 — First Class *2026-07-16, version 0.467.8* Best move ever made going with 118 118 ### 5/5 — Settlement *2026-07-15, version 0.467.8* Excellent everything well so easily ### 5/5 — Loan *2026-07-07, version 0.467.8* Financial need sorted very quickly and efficiently. ### 5/5 — Cleared credit card and loan finally but still charged 40 pound *2026-07-05, version 0.467.8* I have finally cleared my credit card and loan never missed a payment. £40.00 was added to my account for what I don’t know as account is clear so I ignored they then whacked a late payment charge call me text me and emailed I tried to speak with some who didn’t understand English. Disgusted with 118 who I’ve used for 7-8 years still charging a fee for no credit use ### 1/5 — Unable to access app *2026-06-21, version 0.467.8* Have called customer services and not interested in my not being able to access the app. Worked fine for 2 years and now nothing. ### 1/5 — Payment *2026-06-16, version 0.467.8* Late payment charges. Again charged ### 1/5 — Avoid! *2026-06-13, version 0.467.8* Better sell your kidney! ### 5/5 — Account blocked *2026-06-13, version 0.467.8* The agent was very clear about what has happened with my account ### 1/5 — Direct debit *2026-06-03, version 0.467.8* I tried to change direct debit to different bank, which is not working. I called yesterday and it’s been not changed yet also I asked again and again that I won the exact day that when the statement is generate so I can pay my full balance either direct debit or manually so my balance is zero on the statement but still not any proper answer ## Frequently asked questions about 118 118 Money ### What can I do with the 118 118 Money app? The app allows you to securely access and manage your 118 118 Money credit card and loan accounts. You can view your latest balances, transactions, make payments, manage direct debits, and access your monthly or annual statements. It also features an in-app chat function for customer support. ### Is the 118 118 Money app free to download? Yes, the app is free to download and use. There are no charges associated with downloading or using the core features of the application for managing your accounts. ### What are the security requirements for using the app? For your security and privacy, the app requires a passcode to be set up on your device before use. It is also not available for jailbroken devices to ensure a secure environment for managing your financial information. ### Can I use the app on my desktop or tablet? The app is designed for mobile devices and is not available for desktops. While it is intended for mobile use, compatibility with some tablets may be limited. Your account can always be accessed or managed through the online portal at 118118money.com. ### How do I get help if I have issues with the app? If you experience any issues, such as problems viewing your account details or any other concerns, you can contact 118 118 Money directly. You can use the chat function available on their website or email feedback@118118money.com with your details for assistance. ## Version history (last 5 releases) ### 3.1 — 2026-09-04 New ways to manage and pay what you owe are on their way, rolling out gradually. Plus performance and stability improvements. ### 3.0 — 2026-08-28 New ways to manage and pay what you owe are on their way, rolling out gradually. This update also brings clearer bank transfer information, correct Direct Debit and arrears payment amounts, improved card status messages, more reliable chat and sign-in, plus performance and stability improvements. ### 0.467.8 — 2026-04-21 Added Outstanding Minimum Payment Banner Improved visibility of minimum payment information for eligible customers ### 0.466.7 — 2026-04-01 Fixed various bugs ### 0.466.5 — 2026-03-20 Improved in-app navigation ## Apps similar to 118 118 Money | App | Rating | Price | Category | | --- | --- | --- | --- | | [Continental Bank](https://appshunter.io/ios/app/continental-bank/id1527526340) | 4.2 (5) | Free | Finance | | [Metro Bank Authenticator](https://appshunter.io/ios/app/metro-bank-authenticator/id1524446800) | — | Free | Finance | | [Gold Loan at Home](https://appshunter.io/ios/app/gold-loan-at-home/id1527737940) | — | Free | Finance | | [Banco Río Token](https://appshunter.io/ios/app/banco-rio-token/id1526318960) | — | Free | Finance | | [KRAKONS Wallet](https://appshunter.io/ios/app/krakons-wallet/id1524413440) | — | Free | Finance | | [Currency Now](https://appshunter.io/ios/app/currency-now/id1525402900) | — | Free | Finance | ## More apps by 118118Money.com - [118M8 - Financial Fitness](https://appshunter.io/ios/app/118m8-financial-fitness/id6746726155) All apps by 118118Money.com: https://appshunter.io/developer/1288122252 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*