Leave a Review Life Time Digital
App issues.
Need option to turn off marketing notifications but still get reservation reminders!
Can’t retain class filters. Forgets favourites, I always have to recreate them and filter out dozens of items for children and swimming schedules.
Guests requiring app download is just a data grab and prohibitive.Show lesskja02
Reston premises incompetent with announcements on app.
While the place has a great and provides diverse services, they are incompetent when it comes to announcing inconveniences on their app. Maybe their tech guy should be contacted by the tons of employees with headpieces when this happens. So far we have not seen announcements when there was a hot water issue, towel dryer issues, or when the hot tubs are closed or when a sauna or steam room is not in service. Also save the concierge the time by telling someone to post these things closer to live time. The delay shouldn’t be more than 10 minutes and that’s a generous amount of time. It’s annoying not being notified on the app and finding out something is not working when one arrives.
Please act like a professional gym chain as you are and do your due diligence.Show lessMariaMe P
I have an iphone 7 plus
So i cannot download this app. Terrible.Teach2224
Great gym, buggy app
I’ve only been using this app for a few weeks and I’ve had many issues with bugs and poor functionality. Sometimes it works well. Sometimes it doesn’t. The instability of the app can be annoying. 1. You can no longer “Modify Spot,” which was a great feature because you could choose better spots if people canceled. 2. Rather than a note letting you know that you’re outside of the booking window and a message stating when it opens, you now get an error message and no notice of when the window opens. In terms of customer experience, the former was far better. Why would the developers change this? Bug? 3. It would be really nice to be able to default to a favorite filter versus having to go to it every time you want to register for classes.Show lessOceangirl24
Love Lifetime
I love the gym and the app integrations are helpful. There are a few things that could make the app better. For example, the On Demand classes should be more easily searchable based on features such as length, equipment needed, and areas worked. I use it often when in the road and I don’t have much equipment, so it would be nice to be able to filter. Also, the cafe ordering should be integrated with the credit card used to pay membership dues. Make it easy for us to buy stuff!
Finally, it would be nice to get notices when a new class format is added at our primary gym, or a favorite instructor adds a new class, or the Kids Academy adds a new class for our kid’s age group.Show lessNews-aholic
Booking issues
I am so tired of this app. I have been a member for a year now. The app is user-friendly however it has system outages almost on the daily. I am not exaggerating when I say that at least once a week when you go to book there is some sort of issue. Oh and if you’re traveling for gorbid you want to book your workout. It happened to me when I visited Colombia and now it’s happening again in the Caribbean. There should be no issues seeing as I have the app and I’m logged into the app. I’ve spoken to my friends in miami and they have no issues. And this has happened to many friends of mine when they go out of town they can’t book either. I went ahead and deleted the app and reloaded it in hopes that I can schedule my workouts for next week. When I reloaded it and went to log back in it says too many requests. This was my first request!!!! This shouldn’t happen. I should be able to book through my app from whatever country I’m in as long as I’m on my own device and logged in!!!!Show lessbevuasr
Great App!!!
As I have used the LifeTime app over the past couple of weeks, I have loved my experience with the app. I loved the easy access to my LifeTime membership through the mobile membership card, but the big kicker is the different classes that you can schedule and are offered online through the App. Most of these apps have workout plans that you can find online for free, so this app offering different options is very helpful. The app was mostly easy to use, however, they could update the user interface to more easily find personal training and workout videos that LifeTime offers. I love the ability to also schedule classes with trained personal training experts to get a great workout. Also, the workouts in the app being included with the membership is a big plus.Show lessPabloNeruda11111
Lifetime Ajax
I love this gym! It’s huge and there are so many classes at all levels! My favourite class is Alpha Strength with Jamie! He’s literally the best gym coach ever! I wish he had more classes all day every day!!Ejustlive
Not suitable for IPad Viewing
Updating my review, this app is useful for digital classes only. It would be nice to allow us to save our filters. Also it would be nice to filter by workout classes you take at the gym in studio 1 or 2. You have so many different choices it can be confusing what to choose. Example; have a filter that says workout classes only. You have a mixture of kids classes, adult classes and paid classes but I could not find a filter that is strictly free, adult classes only.
For those who have an IPad when you click live viewing and then choose your class. Then you join. After joining at the bottom right are 2 icons one to zoom in and out and the is a rotation. This will provide a full screen view.Show lessLHWM2008
App is okay
It does all the things you’d expect a gym membership to do- book group fitness reservations, manage your account, virtual classes, and more. I’m not sure how well the virtual classes work in the app as I haven’t tried those. But the feature for searching for classes could use some work. The schedule shows everything all in one place, but then you have to filter for the relevant types of classes. Not sure why there isn’t just a button already there for “group fitness” “kids club” etc. so that’s con #1. You have to create filtered views of what you want to see, so for all adult group fitness classes, you can create a filter and save it to your favorites so you don’t have to apply the filters every time. I guess that’s nice, but not sure why it’s set it up in a way where you have to do this every single time. The other issue with this is that the “favorites” tab is buried in the app so then when you save your favorites, it takes multiple clicks to get to it. It should be front and center so that when you open the classes section, you can immediately select the filter favorite (or just have buttons that do this filtering for you already?). It’s little things like that that make this app difficult to navigate.Show lessNewtoTIU
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