Leave a Review Life Time Digital
The Clubs are Great. The App, Not So Much
Over the past year or so the app has declined to an almost unusable state. The class list times out, reservations time out, it takes awkward maneuvering to even make a reservation for a class. The performance is slow overall. Finding your spot on the day of a class is a wretched experience since that hinges on all of the above. This app needs love and features like queuing and a state that puts the reserved spot and start time at the forefront of the experience within 30min of the class start. It’s really sad because the clubs, instructors and staff are excellent, however the app is a piece of junk.Show lessThickandThin
5.0.5 update bug
Since the 5.0.5 update, I’m unable to book anything for other people in my family on the app. It brings me to a blank white page every time I try to book something for anyone other than myself (instead of the reservation confirmation screen). I also can’t access the “my account” page - that also gives a blank screen.Show lessLexxxxiii
Awesome App!
I was reluctant to get started at Lifetime because I didn’t think the cost was worth it but I was wrong. The app is also a great companion tool that allows you to do anything at the club even order meals while you are working out. Fantastic! The one thing I wish they would add is a metric or icon for how busy the gym is. If there are a lot of people at a certain time I could postpone my workouts to later in the day or vice versa. Would be great to have but was very impressed with the app!Show lessfry un hfrtujhbggd
Needs a major overhaul
Lifetime fitness has state of the art facilities, its time they have state of the art technology on an app.
When registering for a popular class the app just spins and spins when you click into the class to register. It'll tell you that you have spot 8, for example, and then when you hit confirm it says that spot is no longer available. Then when you try to go back in and register again there will already be a waitlist. There was a week where I couldn't even register for the waitlist even after signing out and signing back in to the app. Eventually I was able to get on the waitlist after trying for over 45 minutes.
Don't get me wrong, I love the reservation idea and having a confirmed spot in a class. The app needs to be redone so that it doesn't crash when 50 people all try and register for the same class at the same time. I would be more than happy to talk to someone in tech development to further discuss this issue.Show lessJason0479
Class reservation system seriously downgraded
Before this update there was a class schedule menu option that was used to reserve a class. This no longer exists, how do you expect us to reserve classes now. In fact I could have sworn it was present in this version then just disappeared.
My workaround is to edit a class I have a reservation for so a menu for classes, unavailable from the main menu, pops up and I navigate until I get to the class I want to reserve. Only problem now is it doesn't appear on my reservation list. I have no idea what to do if I don't have a class reserved to get to that menu.
Why change something that was working very well for years for this hot mess.Show lessbonecrusher3k
Virtual Live Streaming of Classes is not in the app
In the latest version, you can now finally see which classes are virtual, but it’s in a separate spot from the other class schedule - and it doesn’t even work, all classes are shown and you can’t filter on virtual-only! Also, the live stream isn’t actually available in the mobile app - it’s a link to a webpage for that specific gym. Which you can only see if you add the class to your phone’s calendar (not the calendar/schedule in the app). So now my schedule is in 2 places - in the app for registered classes (btw they moved the easy Reservation list to under your profile - 3 taps now instead of a single swipe) AND my phone’s calendar for virtual classes. The new home page does look nice but unfortunately the app doesn’t actually function as expected. At least it doesn’t crash!Show lessL Chu
Great until the latest update
I’m writing this review more as feedback for developers.
I appreciate that the app is a “one stop shop” for all things lifetime, from my card to the spa. That being said, it’s super frustrating that on demand / streaming videos and Apple Fitness are being pushed as aggressively. I was using this app for the strength workouts that it provided and now I’m unable to find those - even when transferred over to the Training App because I’m already doing a program.
These curated workouts were a HUGE bonus that lifetime provided, and I’d love to see them make a comeback. If these are still in the app somewhere and I’m just unable to find completely, I’ll happily update my rating.Show lessmacarhona
Lifetime Family
My family and I really enjoy Lifetime. We joined this summer for the pool but after seeing all that Lifetime has to offer for myself and our family, we decided to stay.
We enjoy all of the kid’s activities for our 3 and 8 year old sons. I also enjoy swimming laps in the indoor pool.
We have really liked the service we have gotten from the General Manager, Front Desk Staff, Joe the Personal Trainer,Kids Academy Staff, Bre in Aquatics and Keyland for swimming lessons.
There were a couple of younger ladies that were lifeguards this summer that were not as welcoming or kind as we would have liked, but young people do not quite have a grasp on customer service just yet. Regardless, since they were our first encounters at Lifetime, it was initially discouraging. I’m glad we chose to ignore those couple of lifeguards and see the bigger picture. We are very pleased now and making new friends at the gym.Show lessNikki Force
Buggy
Overall useful, but Its buggy and a new release probably due soon. 1) if you start a training session and hit done, then click exit and don’t save, go back in to view a new training program I get a pop up that says you have a program in progress. Whether I click yes or no I can’t get around it to open up another program. 2) when you try to schedule a spa appt, if you switch service it freezes. I had to go all the way back out and select a new service.Show lessNippon-Diva
Please offer daily aqua classes
Thank you for keeping the outdoor pool open through September for those of us who are not comfortable with inside classes. I look forward to seeing an expanded aquatics schedule now. I suggest you provide equity by scheduling at least one water class per day to accommodate members who are avoiding the land/aerobic exposure. I miss Lorraine’s water Zumba class.
I would also like to see a Zoom option for June and Barb’s Barbell classes and Michelle’s Dance Jam. Why is that not being offered as an option?Show lesswqmadd
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