Leave a Review Family Dollar
Needs upgrade
I am visiting the Family Dollar app for the first time in years. I have been using the Dollar general app and now I see why I prefer DG instead of FD. In all of the years that I have not used the FD app, I was hoping that there was some improvement. The DG app is ultra convenient as it allows you to create a shopping LIST of the items that you intend to purchase at the store. When making your list, the DG app also applies all of the coupons that you have clipped and shows you exactly what you’ll be paying at the store. This feature is ultra convenient as times are hard and mostly everyone needs to stick to a certain budget. You’ll have no worries of being embarrassed at the checkout counter because you THOUGHT you’d be paying less for an item due to having a coupon, no thanks Family Dollar. I will stick with Dollar General. Please upgrade your app. Dollar Tree app is designed the same way as DG, and from my understanding Family Dollar and Dollar Tree are under the same umbrella. There is no reason for the Family Dollar app not to have more convenient features on their app. The only Pro of the Family Dollar is that it allows you to “unclip” coupons. Dollar General app does not allow you to unclip coupons if you find a better one.Show lessRavinwithanI
New app scan tool is awful
I only shop at family dollar for convenience of the location being near my home and I regularly used the scan tool to confirm mark off prices because my store has slackers, who don’t care about their job, barely do any work and will lie and even scam you if you aren’t able to prove they did it. The new scan tool doesn’t show the mark off prices like the last one did…. Definitely weird and gives that corporate is in cahoots with their ghetto employees who need training and restructuring. I scanned 4th of July glow sticks that were marked down to 1 cents and prepared to throw my kids a big glow in the dark party… when I got to the register, the cashier decided she was not going to sell them to me at 1 cents despite them ringing up as such and started scanning random items near her register. My calculated balance of $17 total which was a mix of about 22 glow sticks socks and underwear for my children was $50 plus and I was asking her why and she had an attitude…. And tried to make me the problem. So I required her to refund me, and of course she had trouble getting to the total since over half the items on my receipt were not even items I purchased. What she did was entirely illegal. The only way I have to prove it that day was the app scan tool which now is not accurate at all.Show lessMiss Longino
4 stars only because the location is Horrendous!!🫣
I would have given Family Dollar 5 stars but the location nearest to me is AWFUL, actually that’s a compliment. It’s so ran down and has been for going on 20 years now. The store has had ZERO updates & no renovations & is SUPER tiny. I understand they don’t own the building but after 20+ years in that location, don’t you think it’s time for them to get a newer, BIGGER location? There’s options for them in this neighborhood if they were interested. The store has even had to close in the past from being over ran with rats.. yes I said RATS! The grocery store they were connected too went out of business and left food behind & it became infested with rats. With nothing but a wall between them, of course they made there to FD as well. So not their fault at all! Now with all that said, they stay stocked the best they can when literally the whole store is only a couple hundred sq ft. They have a lot of variety and ALWAYS have what I’m looking for, when the other stores in the area just don’t. It helps a lot that the staff is friendly as well, I know they’re doing the best they can & I appreciate them for that!Show lessjen11508
App is a work in progress.
Positives are: Great to have your savings barcode to scan and a list of clipped coupons in “wallet” button. It’s nice and easy using coupons. They automatically come off total if previously scanned. The digital flyer is great to brows if you didn’t get one in the mail, It’s fairly easy to navigate searching for items or browsing. It’s great after clipping coupon I can scan items and indicates if product applies to specific coupon. Mostly*
** My main con The reason for 2.5 stars and something that seriously needs worked, the scan button is horrible. When I have been in person, in store, I e scanned the item to see price. No price comes up and every item I physically scanned said “not available in-store!!” All item seam to not be in the app.
Myself and friends/family have shopped at family dollar alot more that I thought and generally love the products I buy. I’ve never had to return anything so I am not familiar with return policies.Show lessKellenJordan
Vicki the stare down clerk
I’m not really happy with the customer service that Vicki ( cashier) gives to many of family dollar/ dollar tree’s customers. It’s been many occasions where I have came into the store and She simply refuses to serve me . I understand that you have the right to refuse service to unruly people and or rude customers, but just not want to service a person for no apparent reason feels somewhat WRONG. The last time she did service me was over 4 months ago and she sneezed into her hands and of course I said bless you , but when she went to grab my merchandise I asked her kindly to use a bit of hand sanitizer and she got very belligerent about it and dropped my change on the counter and had an odd stare down with me . I left my change on the counter and attempted to report her to the store manager, which quite frankly went into one ear and out of the other. I feel a bit awkward coming to this store now knowing that she always calls someone else up to service me . Even if it’s a line she rings the bell and makes other customers wait . I come to this location because it’s convenient for myself. I shouldn’t have to feel embarrassed or anything when spending my money in the family dollar location. She’s an employee not the owner. I’ve asked for corporates number many times and they refused.Show lessmissybobo22
Tuttle Family Dollar
Our Tuttle Family Dollar is probably the most friendly store you can visit. You ask what makes it that way ? We have the friendliest store employee you can have in the chain of stores and his name would be ,Byron Hall. He has a jolly “ hello welcome to Friendly Dollar “ and when you leave he says have a Blessed Day. He’s off on Thursday to take his Auntie from Okc to Tulsa to get her chemo therapy. If I owned a business I would love for Byron to be employed.
I know we have the same last name, but we are not related.Show lesssexycougar75
Saturday Free Paper Towels
I frequent the family dollar store every Saturday for my household supplies, pet snacks, vitamins, shampoo, detergent but mainly i religiously show up to spend $25 and receive $5 back! I have 5 pets, teens and occasional visits from the grands… so lots of messes!! i always comment to my family that i get Free paper towels with a Saturday shopping at family $. i use the app for my coupons and additional savings. the cashier always comments surprisingly that i saved a lot!
thanks
cjShow lessceeejaaa
App is great most of the time
Don’t know if this is a problem with the app or an issue with the coupon system. I use the $5 off on $25 frequently, however, a few of times in recent weeks, Family Dollar notifies me via email or app notifications that the $5 off $25 coupon is available, but when I go to the app it either isn’t there, or like this week, it was there but clicking on it results in failure to clip coupon. Then today, Saturday. 11-26, it disappeared completely. I did try and clip a different coupon that was successful, and there was about 6 coupons automatically clipped that I didn’t ask for. If you don’t want to offer the $5 off $25 for that Saturday, then don’t offer it and then yank it away. Makes you look ridiculous. If you offer that coupon, I will shop with you that Saturday. I also have a Dollar General in my small town and I will go there instead since they offer that same kind of offer when you don’t.Show lessBig Kansas
Manager
The manager at the Trail Lake location is a joke to this company.
He got very upset with me because I asked him to allow me to input my phone number so I could get my 5.00 dollars off. He said, it was to late he had already rung up items. So I asked kindly since it wasn’t many items if he could ring up again so I could get my 5.00 discount and he was very rude and said to never come to that store again. I thought how unprofessional! I did send a email to corporate but nothing was done! The manager is still there rude as ever.Show lessUpset in Fort Worth, Texas
Missing Important Features
The app should include an inventory locator for items showing as “Not Available At This Store.” There should be an option to see which stores do have the searched item. Also, I’ve physically been in stores scanning an item with my phone to confirm deals/coupon eligibility and the results show that the item isn’t available/sold at the store that I’m in, even though I’m in the store with the item in my hand! This happens regularly. So it seems a connection to live inventory definitely needs work! Also, after a coupon has been redeemed, it should no longer be visible with the active coupons. It’s
confusing.Show lessDwana
