# 11Residential Resident App — user reviews > 40 indexed App Store user reviews of 11Residential Resident App by Yardi Systems, Inc., rated 4.26/5 from 175 ratings. - Source: https://appshunter.io/ios/app/11residential-resident-app/id6443892261/reviews - App overview in markdown: https://appshunter.io/ios/app/11residential-resident-app/id6443892261.md - Rating breakdown: 5★ 105 · 4★ 14 · 3★ 10 · 2★ 2 · 1★ 14 ## What do users think of 11Residential Resident App? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Convenient for rent payment - 👍 Simple and straightforward - 🚀 Efficient for maintenance requests - 👍 Handy for community bulletin board - 👍 Good for paying rent - 👍 Makes paying rent less dreading - 👍 Works well, love sub categories - 👍 Easy to pay rent quickly - 👍 Easy to submit service calls - 👍 Nice app to have - 👍 Easy to use app for maintenance - 👍 Great customer service - 👍 Great app - 👍 Easy to use - 👍 Very convenient - 👍 Easiest residential portal - 👍 Awesome app, better than website - 👍 Convenient - 👍 All essentials at touch of finger - 👍 So far so good, simple and self-explanatory - 👍 Much better than website **Cons** - 💸 Service fee is a rip-off - 🐛 App is not very useful - 🐛 Confusing or dysfunctional app - 🐛 High service fees - 🐛 Insane fees - 🐛 Hard to delete payment cards - 🐛 Payment section lacks clarity - 🐛 Service charges for credit card too high - 🐛 Stressful when app is down during peak times - 🐛 Loading time is excessive - 🐛 Money grabbers - 🐛 Difficult to use bank account for payment - 🐛 Doesn't show payment details - 🐛 Too many bugs - 🐛 Terrible service, unanswered emails/calls - 🐛 Washer water is rancid - 🐛 Dryer doesn't dry efficiently - 🐛 Management ignores tenants - 🐛 Doesn't update correct information - 🐛 Cannot pay rent through app due to incorrect info - 🐛 Roaches and black mold issues - 🐛 Water constantly turned off - 🐛 Hot water often stops working - 🐛 No importance given to water issues - 🐛 Black mold not addressed **Commonly reported bugs** - Cannot find a way to check payment status or history - App is confusing or dysfunctional - Hard to delete payment cards - Payment section does not clarify billing charges - App not letting user use it due to high traffic volume - Excessive loading time to pay rent - Difficult to use bank account for payment - Doesn't show payment details - Too many bugs - Doesn't update correct information - Says rent is owed when it's not - Cannot pay rent through the app **Most requested features** - Washer/dryer option for work order - Clarify billing charges (rent, utilities, parking, insurance) - More notice on what is due with rent - Option to set up auto-pay - Ability to check payment status or history - Option to make pet deposit payments ## Newest reviews (14 of 40) ### 2/5 — App is not very useful. *2026-02-07* Tried many times to set up auto pay and have yet been able to find a way to check on payment status or history, through the app. Such as paid, pending, not received on scheduled date. This country has gone mad with apps, almost every business has an app that is confusing or dis functional at best. This is one that seems to be both because when you call in for help they direct you to their website. ### 3/5 — Splice *2025-01-16, version 16.4.0* Needs washer/dryer option for work order ### 4/5 — 11residential *2024-11-04* App is straightforward and super easy to use, once it’s set up. I am disappointed the payment section does not clarify what the billing charges are. For instance rent is not separated from utilities, parking, other costs such as “renters insurance” are not broken down. Also, of course the service charges for paying via credit card are way too high, over $40! ### 3/5 — Good mostly *2024-11-02* Functions well with easy usage. But when you’re trying to pay rent on time and it’s not letting you use the app because of high traffic volume, it can be stressful. I also wish there was more notice on what is due with rent. ### 2/5 — Loading time *2024-08-01* It took me 9 minutes of just waiting in different loading screens to pay my rent, just watched the time tick by as my life got shorter ### 4/5 — Simple app *2024-07-06* Needs better pop up interface but good app in terms of simplicity and payment type integration ### 5/5 — Very convenient *2024-06-30* I’m able to pay rent easily, I’m able to make maintenance requests easily, all around just easy to use😁 ### 5/5 — Easy *2024-06-28, version 16.4.0* Easiest residential portal I’ve ever used ### 5/5 — Lakes apartment app *2024-06-27* This app is awesome. It’s better than going online and paying on the website. Highly recommend using! ### 5/5 — Great *2024-05-02, version 16.4.0* Convenient ### 5/5 — How renting should be *2024-04-22, version 16.4.0* All the essentials at the touch of one finger ### 5/5 — So far so good *2024-04-03* Haven’t had issues and the app itself is really simple and self explanatory. I’m really enjoying the app. It makes paying my rent less dreading and kind of fun lol. ### 5/5 — So far so good *2024-03-19, version 16.4.0* App works well love the sub categories ### 3/5 — Difficult at times *2024-03-11* I seem to have no problem paying with my card and paying fees. I keep trying to use my back account, but this app can’t get it together. ## Most critical reviews (10 lowest-rated) ### 1/5 — Roaches black mold *2026-04-13* They won’t disclose to you they have roach infestations through everywhere. They only come out at night you won’t see during visit in day so hopefully someone reads this before making same mistake. Also the water is always turning off for days even the hot water stops working often and they don’t treat it with importance some of us don’t have ppl to rely on and only have ourselves and no one’s gonna let me use their hot water and now who is gonna pay for all my new furniture beds everything I got that now prob is roach infested. So annoying also the black mold is like wow keep bringing it up and they don’t do anything. ### 1/5 — Sevice fee is BS *2025-12-31, version 16.4.0* On top of high rental payments you charge a service fee for paying rent. Lame ### 1/5 — Service Not Complete *2025-01-04, version 16.4.0* I put in a service request on Tuesday and have not been contacted about it at all. Had to send im a second request to see if someone will respond. Maintainence and contacting tenants is not a priority at this conplex. ### 1/5 — Insane fees *2024-11-06, version 16.4.0* Insane fees, hard to delete payment cards ### 1/5 — Money grabbers *2024-07-25, version 16.4.0* Just getting richer off poor people’s backs ### 1/5 — Detalles de los pagos *2024-02-27, version 16.4.0* No muestra los detalles q estás pagando ### 1/5 — Too many bugs *2024-02-10, version 16.4.0* Complete garbage. ### 1/5 — Terrible Service *2023-06-30* I have had continuous problems with the service Summit “provides” for its tenants. I have sent numerous emails and called multiple times about issues pertaining to the apartment complex and/or unit itself, and not a single one of those has been answered. The state of the washer and dryer is getting worse and worse, and I have mentioned that multiple times to management. The washer water is rancid. It makes any clothes you wash stink like rotten water. The dryer will not dry clothes efficiently. Management should try sticking to their word of helping their tenants, not completely ignoring them. They have promised many things, and so far the only thing has happened is empty threats to tow vehicles on a project they said would be done in 2 days which has taken the better part of a month. Management needs to be more involved and helpful to the community if they want happy tenants. ### 1/5 — Doesn’t update correct information *2023-05-22* Doesn’t correctly update my app side to my landlords side. Says on my end I still owe rent when I don’t, so cannot pay rent through the app, one of the main benefits of being able to use said app. ### 2/5 — Why pay fee when already paying rent? *2026-04-24* You guys already charge us for rent I don’t understand why we need to pay a service fee for you to charges our own money that’s been given to you. ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient but those service fees man… *2025-10-31, version 16.4.0* Yea just lower the service fees holy bejeezus ### 5/5 — New App *2025-08-02* This is a new app for our apartment complex. So far it’s very nice and easy to use ### 5/5 — Great app *2025-01-01* I use this to pay my rent and it’s awesome! Just make sure you remember your password or it can be a little hassle to log back in ### 5/5 — Good *2024-12-25* Will take a few more times before I get the hang of it. ### 5/5 — Great app *2024-10-05, version 16.4.0* Makes it easy to pay rent! Thanks!! ### 5/5 — Great app *2024-09-20, version 16.4.0* This app is very easy to use and so helpful ### 5/5 — Great Customer Service *2024-08-23, version 16.4.0* Woodcreek Apartments maintenance app is great. ### 5/5 — Easy to use App for Maintenance Requests *2024-08-20* It is easy to send in a maintenance request. ### 5/5 — Nice App to Have *2024-08-03, version 16.4.0* Convenient & easy to use:) ### 5/5 — Great resource *2024-07-30* The app makes it easy to submit service calls, pay rent, and see the community bulletin board. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*