Bang & Olufsen User Reviews

Bang & Olufsen

Bang & Olufsen a/s

Entertainment

Music

Reviews Summary

Positive highlights

🎨

This app hasCreative EQ

🔊

This app hasGreat sound quality

🔋

This app hasExcellent battery life

🎨

This app hasCustomizable sound profiles

🤖

This app hasReliable firmware updates

🤖

This app hasSeamless Bluetooth connectivity

🤖

This app hasIntuitive and easy-to-use app

🤖

This app hasResponsive and helpful customer support

Negative highlights

🔇

This app hasUnreliable noise cancellation

🔇

This app hasMultipoint Bluetooth issues

🔇

This app hasLack of Bluetooth connection control

🔇

This app hasBuggy firmware updates

🔇

This app hasInconsistent app performance

🔇

This app hasMissing features (e.g. volume slider, previous track control)

🔇

This app hasCompatibility issues with certain devices

🔇

This app hasForced account creation to access app features

Top reviews

Most RecentHighest RatedLowest Rated

Beoremote

1-After your last release there is no option
To see which software version the tv is
running.

On the beoremote (Bluetooth) we have the option of list when we want to connect to external sources (Satellite Tuner) where we can switch off or on .
As the list option does not exist we have to
go back to the original remote to do additional options.
Surely as the Bluetooth Remote loads all configuration from the TVs to the remote ,
Why not let the app also load all configuration so that we can do more with
The app.
Your app can also show the list of tv channels you are watching
Thanks and continue the good work
2-Last update on remote when you move to the right
It is ok but when you move back to the left the Home button shows garbled back home

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Jeff Baruh

5 years ago

Pairing to your iPad

The E8s are awesome. I’ve had them for a few years now, and no problem. Pairing them from my iPhone to the iPad was a bit difficult. I went to B&O’s website, and got my answer. Make sure that when you turn on your E8s, that Bluetooth is already on. Hold both E8 buds for 5 seconds. They will make a sound, and the right one will start flashing in blue. At this point, it is parable, and it’s looking for a host. In your Bluetooth options, the earbuds should appear. Click them to pair, and bam! They’re good to go. I didn’t use the app. Lol

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The_batkid_

5 years ago

Take My Signature 1 Star

B&O, please take my one star rate for the SIGNATURE EXPERIENCE you created. Now, after purchasing $500+ headphones I cannot use them fully without giving away my email address to your signature marketing team, or creating account TO RECEIVE SIGNATURE JUNK IN MAIL. Please, consider removing this. It’s violating my right of using the product. You basically limiting product functionality in order to violate my privacy and use my email for marketing reasons (yeah, you said that in description of the latest update).

UPD: still cannot open app and change headphones settings without signing in for junk emails. Months later no one fixed this. There ether giving away my email or email and more data with connecting my social accounts. Won’t buy anything from this company in the future!

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@grozyan

5 years ago

Response from developer

Hi Grozyan, We are sorry to hear that you feel this way. We completely understand your frustration and please be kindly reminded that we would be more than happy to assist you with the removal of the subscription. To do so, please contact our team here: dataprotection@bang-olufsen.dk If you run into any issues, please do not hesitate to contact us at https://bogo.custhelp.com/app/ask Regards, Bang & Olufsen Support

Very poor software, great hardware

Music/podcasts pause randomly with nothing touching the speakers and my phone. Sometimes as often as 2 times a minute. I used a Sony Bluetooth speaker before this and never had these problems. Shocking performance from a ‘high end’ product I bought 2 months ago.

Also when I open the app on my phone it takes so long to ‘connect to my device’ even when the two are already connected and playing music through Bluetooth.

The UX of the software is much much poorer than the hardware, which is great quality (though volume control on the Beoplay 2 speaker would be a useful addition)

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Yakro review

5 years ago

Response from developer

Dear Yakro, We are sorry to hear that you have these intermittent pause issues while trying to play music on your speaker. We would like nothing more but for you to fully enjoy it. Please feel free to contact us directly so that we may investigate this situation further and find a proper solution with you: https://www.bang-olufsen.com/en/support/contact Regards, Bang & Olufsen support

You guys fixed it!

Thank you so much for fixing the proximity sensor, it eliminated tue annoying sound in the back!
well done, ans

simonleonp

5 years ago

beoplay made these the best

the old beoplay app made the E8 headphones the best I had ever experienced. The new app is sluggish, under-engineered for product price and company net worth (no wonder the reported earnings dropped 40 mil last year) and i would have figured for the price and quality of the product the same could be said for the software running it, but that proved false 43 seconds into using the app. Not to mention my E8’s won’t even pair to my iPad, even when connected through bluetooth. B&O seem to think that since the app is free they can cheap out on it, but product development and marketing may seem to work in different corners of the world if they don’t realize they are wholly dependent on each other. if i buy $300 headphones and i need an app to unlock their full potential, I want to feel like i’m using a $300 app too. B&O, if you want that 10% growth this year that you estimated, i recommend developing and TESTING an app that is foolproof and will work simply and logically with all products.

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SChristian96

5 years ago

Response from developer

Hi there, we're sorry to hear you've been unsatisfied with the B&O app. We would be happy to help you with pairing your E8 to your iPad. In most cases the following steps can resolve these type of issues: - Delete any previous pairings on your iPad in the Bluetooth settings - Turn your iPad off - Reset your E8 by tapping and holding both ear buds until the light on the right ear bud flashes red - Turn your iPad back on - Do not open the B&O app yet - Open the Bluetooth settings on your iPad - Tap and hold both ear buds again this time only until the light flashes blue indicating it is in pairing mode - Select your E8 on the screen of your iPad to connect If you require any further assistance, please contact us at https://www.bang-olufsen.com/en/support/beoplay-contact Regards, Bang & Olufsen Support

Stink

I’ve had so many issues with my 9 speaker. Great sound but having to update constantly and cut outs when I don’t. Average.

Marximarx

5 years ago

Response from developer

Hi there, We are sorry to learn that you are experiencing issues with your B&O speaker. Since this could be related directly with your unit, please contact us directly at https://bogo.custhelp.com/app/ask. Our team will be glad to assist you. Regards, Bang & Olufsen Support.

Awful connections via wifi and bluetooth.

As others, trying to link multiple (very expensive) speakers is impossible. Trying to watch a movie with surround sound and the sound is delayed by 1 second or so and impossible to watch. Very disappointing after all the $$$ spent on such beautiful speakers. As a stand alone, they are amazing....linking without wires.....I guess it’s back to the 80’s with hard wiring....however that defeats the purpose of wireless. Please assist B&O!!!!

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Adglenn

5 years ago

Response from developer

Hi Adglenn, We are sincerely sorry to learn about this. Please note that delay when streaming the audio from videos via a wireless connection can occur depending on the source and your setup. Nonetheless, since this is not related to the B&O app, please contact us directly at https://bogo.custhelp.com/app/ask. We will gladly assist you. Regards, Bang & Olufsen Support.

Greg___b

This is in all probability the worst app product that has ever been been made. The speakers are great but their linkage to both wifi and Bluetooth is woeful. This app is useless. Isn’t that the whole reason to buy 5 speakers? To link them to the same music source? I would not be buying B&O’s speakers again. Customer support - dreadful. If I am reflective of B&O’s customer base, then I would be worried about the company’s future prospects.

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Greg___b

5 years ago

Response from developer

Hi Greg, We're very sorry to hear that you feel this way about the B&O App. If you are experiencing issues adding your speakers to the app and configuring them, we would be more than happy to troubleshoot this for you, please do not hesitate to contact us anytime at https://bogo.custhelp.com/app/ask Regards, Bang & Olufsen Support.