Leave a Review BoatUS
Water Towing
I used this services 2 months ago because my twin motor are stuck of sand then not pee I turn off my motor and I call US Boat so they arrive so quickly and the services are the best 100% I recommendedElpidio23
The app is always signing me out and not able to sign back in
This is the worst mobile app I’ve ever used. You could be signed in for some months in a row then it will sign you out and whatever you do you could not sign back in. Just error message after error messageJrj11051105
Reading about the loss of the “Morning Dew”
This is very sad story about the tragic loss of the sailing vessel the “Morning Dew”. These are not fun stories to read, but they serve a great purpose for us all.
I grieve for the families that have lost loved ones so I’ll read and heed these stories so that the loss of those precious lives will not have been in vain.
Thanks BoatUS for contributing toward my education.Show lessUncleaBill
Best customer service
Needed to make some policy changes and ask some questions. Called on a Sunday on a holiday weekend. Got a real person that took care of everything I needed. Knowledgeable staff, friendly and the best customer service. Thank you BoatUS!Hewes Driver
Used them twice
Excellent service. Came out right away and towed my son and his friends back to our dock. First time was bad alternator. Still checking this time on why it won't start.
But Robert was very professional and personable and took care of the situation.256853257agu34
Very buggy app…
I want to like this app… but it’s a bundle of bugs. You get a banner telling you “missing account information” even though all info is provided. When you set up locations, it dumps them Constantly. And the Marine weather does not work. So that’s three strikes, and you know the rules, three strikes and you’re out!Show lessjerzee.george
Excellent
When I purchased my membership of course I did not really have plans on ever having to use it but for the money I thought well why not just to be safe(we have 2 boats and a jet ski). However unfortunately we did have to use it very early in the boating season. The customer service and communication from the time I requested a tow via the app on my phone. They dispatch kept me in the loop as far as the ETA as week as the captain I spoke to several times mainly because I have no sense of direction but I was trying to tell him where I was on the water. He was very professional and help keep my calm. He and his wife were very professional on the tow back to the boat ramp. Not to mention they came in on there off day to tow us because there were several requests ahead of us and it was going to be at least an hour and a half before the other captain could get to us. I recommend everyone to purchase a membership if you have any plans on being on the water because you rather be safe than sorry.Show less2000heather
Sign in required, not good in stress situations
For what this app does, it is a shame to have to log in to get to the important feature. Yes there is a setting to keep you logged in, but that only if you do not turn your device off. In a stress situation or emergency, having to remember your log in and password could be a problem, especially if the “Captain” was injured, the crew could not use the app. Not thought out as an emergency use app.Show lessTee to Sea
Piece of mind
BoatUS is an amazing organization with a wonderful app. My boat Broke down on the 4th of July while I was in the middle of San Diego Bay. With a few easy taps on my BoatUS app I started to receive texts that help was on the way. Within an hour BoatUS had my boat safety on my trailer. Thank you BoatUS.Show lessitsagoodlife99
West Marine and BoatUS can’t sync up membership
Terrible system. West Marine and BoatUS can’t sync up membership. I purchased membership at West Marine and BoatUS can’t find my membership in their system. Horrible app, I made multiple calls to both companies and had to return original purchase and buy it again. Let’s see if they get it right this time.Show lessMyFavoriteCarlos
