Leave a Review BoatUS
Difficult web page? Not clear with links? It’s asking my acct # again?
I don’t get why the app isn’t recognizing my account number??BOL meteor
Poor iOS platform presentation
The app works, mostly.
Dark Mode is not honored. In Dark Mode, this app presents white text on a white background. Dark Mode has been standard on the platform for 9 months, counting the beta releases. Check your asset catalogs, rebuild with current SDK. This is basic stuff.
Dynamic Type is not honored. If I raise the minimum font size for my device, this app shows me small type. I expect Boat US customers to skew older. Older customers are likely to increase the font size. As shipped, this app discriminates against older customers.
Competent iOS developers could fix these problems in a week. Please hire some.Show lessHal Mueller
What? No gas!!!
I ran out of gas on Logan Martin and called Chad. He was very responsive and sent the rescue boat. Turns out I learned a lesson or two. One; have some gas on board and some oil. The rescue boat had gas but no oil. I was towed to my place since we didn’t want to risk running my 2 stroke w no oil. The captain was extraordinary, friendly and most helpful. My membership is well worth the price and I can’t figure out how any boater doesn’t have it.
David CarboniShow lessOkra farmer
We Love This Company
We’ve had them since 2016. They helped us once with a tow when we had an electrical issue, and a battery charge when I did something stupid (aka learning experience). Those two calls more than made up for the premiums. Even if we hadn’t used them, we save more than the premiums on fuel and marina discounts.
This is a great app that tracks weather, tides, small craft advisories and hurricanes. If you hit the “request a tow” button your gps pops up on the dispatcher’s screen. Every captain we’ve dealt with has been great - this service is a must for every boater.Show lessSolar Fleck
BoatUS App
The app was very helpful in identifying times that were favorable to fishing on Lake Erie this past year. What was disappointing was the lack of information from the bouts. They were often “down” and caused me to oftentimes not go out on the lake as often as I would have liked.Gefdog
Unreliable app
More often than not app indicates poor network connection and is of no use. Never had this issue on prior app. When it does work, it is an improvement though.
12/30 a updated to 4.5.1. Tide data no longer available. Have to manually add location now for some reason. Unable to delete it or add others without App requesting a user account. Regret updating at this point. I am a member but really don’t want another app account to manage. Also haven’t had much luck with the associated west marine cards. Gave up after a couple of tries.Show lessDwhite22
Developer Response
Thank you for the feedback, we are looking into this issue.Don’t flounder around when things go wrong
Everyone who has a boat and trailer needs a towing service if they travel more than a few miles from home or dock - just like having AAA for your car - being stranded or dead in the water can be hazardous in a boat and needing an on road tow for a boat trailer is not good either - trailers can break down and trucks towing them can too - don’t leave your boat on the side of the road, have it towed - good insurance when things go wrongShow lessHghjhy
Very weak
Well, BoatUS developers couldn’t decide what exactly should their app was for, insurance sales or useful mariner info, so it came a weak sprinkling of both. The weather portion is the weakest; for example, the link will notify you that there’s a small craft advisory within a large area (like somewhere on Chesapeake Bay) with NOAA zone labels appearing on the map, but no links to those zone forecasts. You can lookup your policy number if you get the urge, but cannot read any details of your coverage.Show lessRoland52
Developer Response
Thanks for taking the time to leave a review. You can access marine weather forecasts via the weather button. If you have other feature requests or feedback please email us at appfeedback@boatus.com.Linda 637
I never worry when I am on the water because I know even though I obey the Florida/ Federal laws there is always a chance that something physical, mechanical, or an act of God will happen sooner or later. I know you are a radio call away even though I have never needed you in the six years I have been a member!Show less2 Kings26
Great Service End to End
I realize this forum is primarily for App feedback which I feel is solid. I would like to also use it as a forum to provide service feedback.
Having been a member since 2016 I recently used BoatUS for the first time. Thankfully not in an emergency situation. It went smoothly from end to end across several logistical variables.
Due to water ingestion in my port transmission I reached out to BoatUS for a dock to dock tow. It was a 24NM tow.
I contacted BoatUS via the app. Received human contact within 3 rings. (Gold Star). Phone agent was well trained and with just a few questions had me scheduled with my local BoatUS POC Captain Norm. Captain Norm contacted me with 20 mins of my initial call to confirm time/date and boat info. (Gold Star).
Capt Norm arrived exactly on time as scheduled. (Gold Star). As the total distance crossed two Ops Areas we were passed to another TowBoatUS Captain (Terry?) with local repor and contact with my destination ship yard. He put us right on the Haul Out dock.
Well done to all BoatUS!
Sean Hatten
Captain “BigGasFun”
Palm Coast, FLShow lessSpongeDog11
