Leave a Review BoatUS
Awesome
I had to get towed last night and the service was great from start to finish. The operator got me the service tow needed and the tow service was friendly and accommodating. Got my 20 ft pontoon right in my dock. I will never be without this service. Excellent job.pontooncardigan
Tow support from dispatcher-horrible
My first use of the tow service- called in at 5:40 pm and was told it would be a 45-min response. After an hour called back to ask for the estimated arrival time. Put on hold and then hung up on- waited 5 minutes for a call back- none. Called again- this time the dispatcher put me in direct contact with the Captain. Captain stated he’d be on site in 10-min and arrived as stated. That was at 7:40pm Upon completing the tow I asked what time he had been dispatched. Dispatch didn’t notify him until 7:20. An hour and 40 minutes after I called. Unacceptable.Show lessTHC64
Developer Response
We’re sorry to hear about the service you received. If you would contact the Towing Department at 800-395-2628 and ask to speak with the Customer Care Manager, we’d love to learn more about the incident.New App Update
I was pleased with the old app without issue I updated to the new app update with weather etc and it was very helpful until the App FROZE UP 3 days ago ! I have rebooted my phone to no avail Any suggestions would be appreciated
Thank youHoss Morgan
Towing Service
Last night we went dead in the water 1200 yards offshore near Everett, WA. No power, no electricity. I immediately called BoatUS for assistance and was told they could be there in “about 3 hours”. They had to come from Tacoma, 55 miles to the South. There was a tow boat in Seattle, 25 miles away but that boat “didn’t have enough fuel to get to us”. A breeze from NW was pushing us towards the U S Navy base so I dropped anchor. USN came out to tell us we were close enough. We managed to find a friend who came out in the dark to tow us in. Better to cultivate friends with boats than to pay for this service.Show lessHat Idea
Developer Response
We’re sorry to hear about the service you received. If you would contact the Towing Department at 800-395-2628 and ask to speak with the Customer Care Manager, we’d love to learn more about the incident.Fantastic!!
On our last day last season the boat died. Because we have unlimited they towed us back to our slip then next morning we had it towed to be taken out. Wonderful Capt each timethemama7
Capt Chuck, Hudson Beach, FL
Had to get a tow in today from Capt Chuck in the Hudson Beach Area, our initial contact w/ customer service was excellent & then we were told our tow would be 45 minutes away. Then Capt Chuck called told us the same, he arrived early. Capt Chuck was super friendly and explained exactly what he was going to do & what he needed us to do. He towed us in w/ zero issues & brought us back to dock & put us on the dock w/out even the slightest bump. Thank You BoatUS & Thank You Capt Chuck!Show lessBiggieBrooks
Developer Response
We're glad you had a great towing experience. Thank you for sharing the feedback.Will not let me add insurance info
Great app , finally fixed the bug that wouldn’t let me create app ID with my boat US membership number. But now doing the same thing when I try to link my insurance info. Says “oops there’s a problem try again. Same thing it did until they fixed the membership issue.I'm rich biatchjgdkyfu
Exceptional Service!!
My family and I had a mechanical issue on the water last night. We called for a tow and after a short wait, SeaTow showed up. The level of professionalism by our tower, Joseph Rogers, was outstanding! Thanks so much for all the help on the water!Caparral183SS
