Disappointing
I just got certified as a process server and was told great things about ABC.... After two days with the app I want to throw my phone in the trash because all I ever see is "problem occurred retrieving data" and I can't claim jobs, I can't see anything on the map and oh look, it's hard to make money.
Extremely dissatisfied, don't use this app if you want to serve process reliably.
Extremely dissatisfied, don't use this app if you want to serve process reliably.
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Easy to use
I find that the app is quite easy to use. Customer service is also available via the app.
Response from developer
Thanks for your feedback! We're glad the app is working well for you!
App crashes
The app, after 4 years, continuous to still crash at critical times when serving. I’ve been attacked by dogs and in general hostile environment where ai can’t report anything because the app will crash. Worst part, it crashes at night too, where it will report that I served past the legal time if 10. PM. And when I get contacted about these orders of hostile environment and I reply back about the app, I receive NO response.
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Response from developer
We're sorry to hear about the crashes and the inconvenience this has caused. We're actively working on resolving these issues in our most recent releases. We appreciate your feedback.
App GPS
I have done over 100 jobs sent by abclegal and most addresses are incorrect or the gps through the app takes you to the wrong place I have had to seek other gps options to get these jobs done.
Response from developer
We apologize for the GPS issues. We're working to improve the accuracy of our location services. Thank you for your patience and for providing feedback.
Total Waste
In a nutshell, it costs you and your vehicle more to do the job than the job pays. These people expect you to attempt to serve every two days for at least a month, even if you report that the subject was blatantly evading. The subjects are renters who move like gypsy’s and the debts they’re trying to collect on are 2 or more years old. So once you discover the subject has moved over a year ago, they still want you to go and serve. “…and the ones that hasn’t moved, this is just a game for them.” They will, literally, sit in their windows or watch you through their ring cameras while you continue to ring, said, doorbell. Let’s not mention the beating your vehicle takes from trying to serve these people.
The only reason I gave them 1 star is because the serves for businesses are the only hits. Everything else is a hit or a miss…emphasis on the “miss.”
DO NOT WASTE YOUR TIME ON THIS COMPANY. They don’t pay enough for the time, energy, gas, mileage and wear & tear on your transportation. I’m glad I ended my last trip on a good note. It was a wage garnishment to a company and not a serve to an evader.
The only reason I gave them 1 star is because the serves for businesses are the only hits. Everything else is a hit or a miss…emphasis on the “miss.”
DO NOT WASTE YOUR TIME ON THIS COMPANY. They don’t pay enough for the time, energy, gas, mileage and wear & tear on your transportation. I’m glad I ended my last trip on a good note. It was a wage garnishment to a company and not a serve to an evader.
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Keep looking around for a company
The app itself is fine. The company doesn’t know the process laws in all states. They have a monthly rating of your activities that are not fair nor accurate and their communication skills are horrific. I’ll not be judged by someone who doesn’t know the laws that is their business to know.
Response from developer
Thank you for your feedback. We’re glad to hear that the app is working well for you.
Unable to claim
I have uninstalled and reinstalled this app many times because my serves will disappear. Also, as a recent, besides having to do that continuously, my serves come down, and I tried to click on the serve from the screen, and they disappear, not allowing me to claim the serve it just disappears like it’s a ghost no one has a solution. My updates are up-to-date from my phone. I’m using the latest version. I have been to Apple and I’ve been to, my phone provider which is Verizon and no one has a solution it disappears, and it does not allow me to claim any serves from that option. I am only able to get serves that I’m guaranteed and be able to print those through my computer.
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Server follows the guidelines…
Their support staff is great and would let you know what’s needed to fulfill due diligence…
App issues are usually resolved that business day.. Pay per served document, can be a lil higher, yet you get paid within 24th…. which is good ..
App issues are usually resolved that business day.. Pay per served document, can be a lil higher, yet you get paid within 24th…. which is good ..
STAY AWAY!!!!
The customer service staff are incompetent in every possible way. Their incompetence caused so much confusion it made my job impossible. They made me serve people I had already served just to log more attempts even when I had served them. They sided with hostile customers who blatantly lied about my behavior when I served them. They changed the serve rate for jobs I accepted regularly.
Then they randomly send me an email saying I was banned for life without giving a reason at all.
They are a complete mess and if you take the leap anyways do not say you weren’t warned.
Then they randomly send me an email saying I was banned for life without giving a reason at all.
They are a complete mess and if you take the leap anyways do not say you weren’t warned.
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Don’t work for ABC Legal IF you value yourself
I used to get over 100 jobs a month from ABC and I was very efficient in my work, especially considering I had such a broad area that I operated in. There were numerous jobs that should have been non served that the system would automatically say I need to continue attempts on when I knew for a fact it was useless, and sometimes when I communicated that with the support team I would get the same answer: please attempt again to confirm XYZ. Very nerve wracking that you hire me to do my job, I do it well for nickels on the dollar, and you don’t trust my judgement with simple situations. Then after several months of that, with no email or message or anything to warn me, I woke up one day and all of my areas were gone. They had been given to other servers and I had been given no notice. They did the same things to my parents after my parents did work for them for about 2 years. So they have no loyalty or respect for the servers who work for them and I would recommend starting your own business and working directly with law firms. I’m making good money on my own doing way fewer jobs now than I did for ABC Legal.
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