Leave a Review Fantuan Delivery
Room for Improvement
1 star: I have downloaded the app on both iPhone and iPad. I can only place order on iPhone due to the layout has been truncated in iPad. Cannot search well and not able to see the entire content. Also there is no way to edit the item once it’s added in the cart. For example, there are some shops that allow quite a bit of options within the same item. However if you made one mistake then you have to delete the item and redo the all the checkboxes again...
5 stars which I will keep using for placing orders via this app.. they have comparatively low delivery fee. Very reliable estimate delivery time, you can track where the driver at.
Keep up the good work! And hopefully see the problems mentioned about will be solved in the near future.Show lessSaoirseLC
Worst customer service ever
Unprofessional customer service, even personal abuse!!! I will never use this app again and will let all of my friends know how you treat customers if no one can give me an official and reasonable explanation.
They removed me out from their wechat group because I wrote this review last night! Unbelievable! I didn’t even say anything in that group, I haven’t post what they said to me on my Wechat yet, but I guess I’ll do it if that’s what you guys do to a customer. That’s ridiculous! Your customer service specialist let a customer waiting 4 hours for a solution, and never gave me a solution, just told me to contact through wechat. And then what I got is personal abuse? Interesting!
I have sent an email to you as you requested, let wait and see what kind of reply I can get.Show lessX.X1234567
Very poor customer service & fake coupon
They offer a pickup coupon shows 68折which is 32% off, however when you click it it will show 68折——6%off. I don’t know if a Chinese teacher teaches their math, it doesn't make any sense. And their Customer service told me that they passed my message to the Marketing dept, the Marketing team will review and process between 2-5 days. And the CS doesn't have any solutions for my issue today, Lol. I have expected a faster and more efficient service from a Chinese app, just like the service in China. But I am wrong.Show lessSalene12345
New in Chicago
Saw their delivery cars around Chicago and gave them a try. Yes they’re fast for delivery and claim there are 30-50% off restaurants but force you to pay tip 1) no option to choose no tip or to modify tip amount beyond 10%, 12%, etc. thus additional fees to pay for delivery 2) you’re getting a discount on the amount of food you get too. I sent pictures of the order to customer service and they said they called the restaurant to ask if they’ve reduced the quantity of food. I can’t imagine any restaurant saying yes I did because of the discount for such an inquiry. Have just deleted this app and will not use going forward.Show lessxiao106
Cheat you!!! Don’t download!!!
Don’t trust these people, they will cheat you then lie about it. At noon, I ordered food for delivery between 5:30-6, with the app saying the place opened around 1 pm. At 5:15 I got worried because the food wasn’t even started. So I contacted the app’s service people and they promised me it was being prepared but would be late because they were busy, but they wouldn’t tell me how late. After trying to get a straight answer for a while they finally admitted the place doesn’t actually open until 7pm. They would have let me wait at least 2 hours for the food with no warning, and lied to me about it. Then they just canceled my order without asking and stopped responding. Don’t download this app, there are lots of reputable delivery services out there.Show less7:6）xbuennd
Worst Customer Service I’ve Ever Met
I wished I could give 0 star to the app. I have never had such poor experience with customer service in other Asian food delivery apps before.
I ordered a dish on Oct 31 and I was informed that the restaurant doesn’t have that dish right now, so my order is canceled. I contacted with customer services right after the order being cancelled and told them to refund to my bank account.
About 5 days later, I checked my bank account and there wasn’t any refund, so I came to the customer service. During our conversation, I realized that they didn’t issue me a refund to my bank account, but a coupon with same dollar amount effective within one year instead.
I told them again all I wanted is my money back to my bank account instead of the coupon. They said they couldn’t issue me the refund because any refund to bank account cannot be made 48 hours after the transaction due to their technical limitations.
What an excuse!Show less🦥Snowman☃️
💕 SO CUTE💕
Five star app adorable reviewing system with pix & points, and coupons when you place lots of orders. Would love to be able to buy a “rice ball” plushie toy =^.^=mickey godo
Developer Response
Hi there, thank you so much for your feedback!Worst customer service team/app/delivery
Just started using the app this week.. for the first two days, the food was cold but still on time.. today I ordered the lunch at 12:30pm, scheduled delivery time 2-2:30pm. Reached out to the customer service from the app, no responses... after scheduled delivery time, I reached out to the delivery person, he said he left. The delivery address is first floor and it’s a business, Why can he come in and left?! Called the delivery person, he asked me to contact the customer service.. it takes forever for the customer service to response. Requested to cancel the order and the app doesn’t reply.. The delivery person later called me back at 3:30pm to deliver me the food. Yes, after I ordered for 3 hour and starved myself for hours.. what a wonderful app and team.. Will remove the app, doesn’t worth the hassle and headache.. Not a customer oriented company, app or team.Show lessq guan
Useless and possible mentally challenged Wechat customer service team
They doesn’t seem to understand what they are doing. When it first launch in chicago I thought they are going to do better than recipo Chowbus or hungry panda since they are going down hill; but Fantuan give a whole new low to Chinese owner apps
I waited 2 hrs to have my order taken by driver, not 2hour for delivery, but 2hours to arrange me a driver.
We I asked about the delivery arrangement, their customer service kept saying the restaurant is running behind, the driver is almost there which is just not true.
They also established a Wechat customer team and the host called 饭宝宝 I assume is logged in with multiple people; but the one removed me from that chat seems mentally challenged.
There are people who are talking about going to order together and
also a shop owner asking about if they should pay for the delivery guy for Cash orders.
I only just said “yes if the delivery person is taking cash from the customer upon delivery I suppose the shop owner should take cash from the delivery person,” and to be sure I also said “you should make sure because I don’t work for this app, I just think that make sense”
Then I got removed from the group chat on the ground of I should not talk about other APP.
I guess the 饭宝宝 person assume we are ordering with other APP？ which not only not ture but also what if we are using other APPs? If you don’t take other APP user you got No Users.Show lessChelseaWang777
Developer Response
Hi there, sorry for the delay due to high order volume. Can you send us more information at feedback@fantuan.ca? Thank you.Entire (11 item) order was wrong
There apparently was a bug in the system that took out only one part (toppings) of every single order of boba placed. For whatever reason it still showed the sweetness and ice level. So we got 11 orders of boba/grass jelly drinks with none of the boba or grass jelly in them. After going back and forth with customer service and the boba place, finally got the order redone almost 2 hours later. They originally just wanted to refund us for the price of the boba when I also paid $12 in fees and tip. There’s no way to alter drivers tip and it’s a percentage starting at 13%. We end up paying $90 and their original solution was to just refund us the $0.55 for each boba order?! When EVERY SINGLE ORDER was wrong and no one was happy with their drink. Since we were splitting the price of the order, I had screen shots showing that I put everything in correctly. After talking to customer service the order history reflected all the drinks without the toppings..as if I put it in incorrectly in the first place but I have the receipts to show otherwise. Very suspect and completely unethical. I’m glad that customer service eventually understood where I was coming from which is why for their sake a one star is the lowest rating and all I would have given. But if this wasn’t fixed it would have been zero stars.Show lessKayli96
Developer Response
Hi there, we are sorry for the unpleasant experience. This type of situation is quite rare, can you provide us with the order number? We will look into the issue and see if there is any bug. We will also follow up with you regarding the issue, thank you so much for your feedback!
