Leave a Review Fantuan Delivery
坑死的外卖软件
配送距离系统会自动规划远来多收费
Google map上现实驾驶距离1公里的地方饭团上显示1.6公里为了多收取配送费
已经给了配送费小费还强制要求另付
菜品定价都加价至少1.5刀以上
点40刀的食物额外费用加下来至少58起
就是挣中国人的钱坑自己人的恶心软件3117948369
垃圾平台，千万别用！
卖信息，新注册的手机号，只用过这个平台，全都是什么大使馆诈骗电话！
送餐员永远找不到地方，明明地图可以搜的到，打电话十五分钟都找不到，浪费时间anoioi
Very hard to use
Use it once a month ago. Choose the hotel we live in Vancouver from the pop up menu. Then magic things happen, the app automatically change the address to a super far place. When the driver comes I have to contact their customer service and pay a $20 delivery fee!!! And I didn’t find a place to ask for a refund. Never see an app that hard to use. Chowbus is way better than this one.Show lessa little flaw
Disappointed
I had an order about 2 weeks ago. In the beginning they were really patient - The items online for that restaurant wasn’t updated, so they called me three times to revise my order. This results a delay for my food to be delivered, but I had an OK meal. Then I found out my drinks were missing and 1 item was completely wrong. I wanted to report that, but the customer service section on the phone kept glitching. I don’t see any phone number so I called the number that called me earlier back. They picked up and I explained the situation, and then they said they could ask the restaurant to redeliver. By that time it was almost 10pm, so I didn’t want that option. Then they said they could give me a coupon, which I refused because I don’t know if I’m going to use this app again. We went back and forth and they agreed to give me a refund for $19 plus a $8 coupon. I was happy with this decision, yet I haven’t never received my refund. The only thing I got was a $8 coupon. I thought this would be my new favorite app since this is such a great chance for me to eat Chinese food, yet their customer service and even app design can’t compete with Ubereats or Seamless yet.Show lessFoodisrealltimportant
Developer Response
Hi there, we are really sorry about the unpleasant experience. We have checked with the regional manager and he confirmed that he has requested for the refund. He will double check with the bank today and contact you once he has more information regarding the refund. Our goal is to provide the best Asian food delivery and we really appreciate your feedback so that we can improve. Thank you again for your support and we hope that you get the chance to use the coupon in the future and enjoy our service!强制收小费
不给15%消费不走也太厉害了Lty can not open
Developer Response
亲爱的用户您好，很抱歉给您带来了不愉快的体验。请您将订单号发送至feedback@fantuan.ca，我们将详细了解情况，谢谢。把我的个人信息卖了
刚接到了中文的诈骗电话。我在国外唯一提供了电话号码的中文服务商就是饭团。zhibrucewen
客服超烂
订单超过15次的loyalty client 客服多次取消订单 完全不负责任 说联系但根本不会联系你 Don’t waste your time!!! Worst delivery app ever!!!!anny2016
Developer Response
亲爱的用户您好，很抱歉给您带来了不愉快的体验。请麻烦您将订单号或联系方式发送至feedback@fantuan.ca，我们将详细查看您遇到的问题并给予反馈，感谢您的支持。这次更新完不能用了
打开首页说网络有问题 我无线网（两个不同地方的无线，做别的事情都没问题）3G网都说有问题 然后打开历史订单 说所有餐厅都已经下架了 希望能够尽快修复 我快饿死了。Dreamstimes
Developer Response
亲爱的用户您好，很抱歉给您带来了不愉快的体验。我们已转达技术部门，您是否可以将问题截图发送至feedback@fantuan.ca？我们将详细查看您遇到的问题，让您能尽快使用~谢谢~
