Leave a Review SmartThings
Useless as a TV remote backup
I use this app almost exclusively as a backup for when I’ve lost the remote for the frame TV. Very frequently it forgets my TV exists. When it does remember, and I try to connect to the TV through my phone, it asks me to Allow access on the TV which needs the remote… but that’s why I’m using my phone in the first place, because I’ve lost the remote down the sofa! If I had the remote I’d use the remote. This makes 0 logical sense. You’d think you’d only need to allow once but I need to Allow access so frequently, almost every time. If you don’t use the app for a while (6 months?) it will straight up remove the device. I don’t know why it has to forget my TV after 6 months, I’d really rather it didn’t do that. I wish there was an option to turn that off, or allow access to the device only for a week or so (eg if it’s a tv in a public space)Show lessBadgerInnit
Horrible App - Renders Frame Tv Art Mode Useless
In spite of being a key component to the functionality of the Samsung Frame TV, this app has a long standing issue with Art Mode. One of the key reasons for purchasing such an expensive TV is the ability to utilize the TV to display your own art. This app has a glitch/bug that creates an error (same network error) making this impossible. I can find online forums and complaints about the “same network error” dating back to 2020- indicating this developer (and/or Samsung) do not care about the thousands of people impacted by this- although I suspect this forces more people to utilize their pricey art subscription. In spite of being on the same network (phone and tv) the app insists that art cannot be uploaded or accessed until the phone and TV are on the same network. I have tried every online user hack/workaround and wasted hours trying to access a key feature of an incredibly expensive product (Resetting TV, resetting router, using 2 instead of 5g bandwidth, using airplane mode, turning off cellular data, private network, not private network, hotspot from phone, allowing location access all the time, etc etc etc- literally hours of trying every possible solution to no avail).
Unfortunately this speaks for both the customer service and integrity of both the application developer as well as Samsung.Show lessMEEAIA
Developer Response
Hi there, we apologize for the inconvenience caused. We request you to uninstall the app, reboot the router, reboot the TV and reinstall the app then check if that works. If the issue still persists, then kindly share the screenshots of the errors in the app, SmartThings app version, Mobile Details(Model number and OS version) and the complete model number of the TV to our customer support at "https://www.samsung.com/us/support/contact/?model=N0060019&app=smartthings". We'll get you up and running.Smart thing s my soundbar
A lot better now with this new app around my sound bar still room for more improvements like only signing in once without extra security on for your sound bar and your account as it took me quite a long time before I managed to use SmartThings again are you even look for a new app but now hopefully this will be or is sorted so so I give it the stars. I give it Samsung SmartThings thanks for allowing me to enjoy my music and continue whether an old or new models as it cost a lot of money these days please improve more and continue to update so we can all enjoy the sound at no extra cost thanks again, I will continue to use SmartThings and to enjoy my enjoyment. This is why I enjoy the SmartThings app there’s nothing I dislike but as you know there’s always move for improvement. Thanks again. I’ll give you four stars of five. I always leave one star for improvement a user.Show lessLe gallais