Cumbersome, slow, excess white space
This app offers some good tools for the patient for treatment logs and send that information directly to your nurse (once setup by the facility).
However, the app needs improvement in many keys areas. Of all the patients in my facility, there is only one user willing to go through the routine to diligently use it.
The interface is cumbersome and not well laid out, much of this is due to excess white space on data entry form which traverses several screen lengths in order to enter treatment data. All of it could be entered on a single screen.
Before a record is accepted it must be accepted 3 times or all of the treatment data is lost. ( review, submit, return to dashboard). Again the review step required going through several screen lengths of mostly white space to reach the submit button.
After a review is complete another screen comes up. Even though you selected submit in the previous step, the record is not yet recorded. You have to select “return to dashboard” if not the complete record is lost.
If the app was more thought out and reviewed for simplicity it would be more accepted. Many patients opt instead for m/s excel for their records.
However, the app needs improvement in many keys areas. Of all the patients in my facility, there is only one user willing to go through the routine to diligently use it.
The interface is cumbersome and not well laid out, much of this is due to excess white space on data entry form which traverses several screen lengths in order to enter treatment data. All of it could be entered on a single screen.
Before a record is accepted it must be accepted 3 times or all of the treatment data is lost. ( review, submit, return to dashboard). Again the review step required going through several screen lengths of mostly white space to reach the submit button.
After a review is complete another screen comes up. Even though you selected submit in the previous step, the record is not yet recorded. You have to select “return to dashboard” if not the complete record is lost.
If the app was more thought out and reviewed for simplicity it would be more accepted. Many patients opt instead for m/s excel for their records.
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Latest update is trash
Whatever they did in the most recent update is complete garbage. The app is historically slow to log into but in this last update, you can hardly log in at all and it’s slower than ever. It also frequently forgets entries that I’ve done in previous days and makes me enter them again. When it works it’s fine but when it doesn’t it’s quite a pain.
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Poor App
I used to be able to check my labs, but recently I’ve haven’t been able. I’m about 2 or 3 weeks behind in being able to view a complete lab report
Awful
Terrible app. Crashes almost every day or comes up as an app from sales Force which does not recognize my account. Frequently must delete and reload. Only use it because my clinic requires it, and to place orders but my 10 year old grandson could design something better.
Slow with issues or just don’t work!
2 stars because I can check labs, weight, and med list. Other then that it’s slow, says you’re logged in when you’re not and have to retry multiple times and it just needs revamped or something. Make it actually work cause most of the time I just want to delete it. Downloaded it on my iPhone 14 pro and it just loads and loads and never gets anywhere! Everything else on my phone works great. My old stylus 5G it would load but still gave me the other problems!
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App
This app doesn’t open.
No Good Anymore
I really like the Patient Portal to begin with. Unfortunately the most recent update to the mobile app has made it impossible to use. Every time I try to login it just waits and waits like it’s thinking of opening and never does. How will I be able to put my daily numbers and monthly supply orders in. It just won’t work.
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Terrible
Poorly developed patient app. Can only see previous results in graph form. Takes forever for results to appear, doesn’t record weight. The app doesn’t work half the time it just spins.
With all the money this company has one would expect a decent app for their patients. There are so many great apps out there as models. This should be trashed and redone - and with patients helping to design.
With all the money this company has one would expect a decent app for their patients. There are so many great apps out there as models. This should be trashed and redone - and with patients helping to design.
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Why fix what’s not broken
I go to login to enter my treatment info and it go to a screen saying that I need to update my app. When I click on the update tab it takes me to Google play apps. I have all Apple products. I went to the Apple App Store and updated my app but it still won’t let me in the app until I update it through Google play. I guess I just won’t enter my information until this is fixed
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Worst app ever
This is a waste of time. Dialysis is hard enough but this app makes life 1000x’s harder. The screen refreshes constantly so you lose everything you entered. It is very slow to respond and is sluggish. A 12 year old could have written a better app. They do no testing at all but as a patient you’re forced to use this crap. Life is too short to deal with this junk
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