Bummer
The updated app can only connect to one card. It is a pain to use.
App not working
My app is now not working at all, can't even sign in.
Problems Viewing Account
Even the representative couldn’t figure out what happened! I wasn’t having any problems with using the app until the update.
The issue couldn’t be replicated so the rep at Member Services had to file a ticket. Hopefully they can get it resolved so I don’t have to manually input my information.
The issue couldn’t be replicated so the rep at Member Services had to file a ticket. Hopefully they can get it resolved so I don’t have to manually input my information.
Response from developer
Hi LuvToDraw2012, we're very sorry you didn't have a positive experience. We've made many performance updates and bug fixes since the initial release, and invite you to download the latest version. If you're still having trouble, please email us at mbcsupport@incomm.com.
Poor
Poor poor poor. Not easy to navigate. Not easy to find products. Not user friendly really a disappointment.
Frustrated
While the intended purpose of the card is good. I am frustrated and disappointed in the end result when using the card for purchases, (one) products ring up as not covered and its a item listed and posted at the retailer as a OTC covered product, (two) cashier saids, “I know it said it’s covered but it isn’t” and (three) I can never get the discount after I’ve scanned the barcode for discounts each and every-time. Again very disappointed in your website stating how it’s user friendly and it is not. This has been happening since the beginning of the program, I will give BCBS a call. The call won’t mean I want to see an end to the benefit but to improve its delivery and customer satisfaction. Thank You
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No problems!!!
Read the reviews before I set up my cards and was expecting to have some problems with the items I needed to purchase. I had no problems setting it up or using it at the store. I have 2 cards and it was easy to access the second card just by swiping left. I was excited to receive this card since my husband and I have just retired and every little bit helps.
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Not really app review just a question
I have 6 on Medicaid, myself and 5 kids. Does the rewards load to one card or does each person get a separate card? I’ve gotten this before but never used it because I couldn’t figure the log in info. It’d always say wrong no matter what I typed. I just today got a text for my account,but not for my kids which I’ve done their wellness visits for 4 of them. Just trying to figure this all out. And so far app seems fine
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Eligible items aren’t?!?
While the app set up is easy and nice to see what you still have left on your card, something really needs to be done about Eligible items that scan as Eligible, but ring up as Ineligible!!!
In 2020 when I received the card I had no problem buying products, everything that scanned as eligible was covered. Now that it’s 2021, the same items that I purchased last year, that still scan in the app as Eligible, are no longer covered once at the register and my OTC card is swiped. Really frustrating trying to buy my needed items that scan as covered only to be told 1 or 2 are actually covered. Wal-Mart and Walgreens are the stores this has happened at. So frustrating!!!
In 2020 when I received the card I had no problem buying products, everything that scanned as eligible was covered. Now that it’s 2021, the same items that I purchased last year, that still scan in the app as Eligible, are no longer covered once at the register and my OTC card is swiped. Really frustrating trying to buy my needed items that scan as covered only to be told 1 or 2 are actually covered. Wal-Mart and Walgreens are the stores this has happened at. So frustrating!!!
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Super buggy
I tried to enter my card number multiple times. No Enter Card button appears after I type it in. Deleted and reloaded app twice. Still doesn't work. Sorting products is a nightmare. You gave to go to each store location and reinput everything. Nothing is cross referenced. Online shopping doesn't come close to carrying all the products. 3 strike outs out of 3 in trying to order the things I wanted for delivery. This otc benefit idea is great, but all the limits, changing product eligibility, and worthless app make it more trouble than it's worth. I'll need blood pressure meds after dealing with this!
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Lousy App
All the negative reviews about this app in regards to its primary functionality are accurate. I’ve been using for over three weeks, its accuracy in determining what products the card will allow at checkout is probably 30%. I can’t believe this is such a lousy product with such a simple solution — all they need to do is connect the app to the same database that the retail stores use, its not rocket science. Hurry up and fix this problem, it’s extremely annoying to stand in line to pay and the clerk at the register informs you that the item is not covered after the app indicated it was. This is computing 101!
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