Needs to support current version support clients
I am not able to see clients that I have version 5 installed making this app useless for a vast majority of machines I have installed. I can’t use the web page because a keyboard doesn’t show up when I click in the password area for the windows log in screen.
Apple Support Scam
So I received a phone call claiming that my iCloud has been breached. I was transferred to “Apple Support” only to realize that it was a scam to get me to give this app a good rate and review. After I confronted them I was told to “get lost”. So here’s your rate and review :) you ain’t getting any support from me.
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Go to assist Fraud
Associated with FRAUD BY PHONE
FRAUD
FRAUD
Needs a shift right click function!
As the title suggests to be able to remotely help individuals I need to have the shift right click functionality to run as a different user. The users I support are not administrators so if I need to run something on their user profile I have to ask over the phone to do so. Please add the feature.
Works ok but could be improved
Have to login every time app is opened, no option otherwise. Multiple times have to force close the app in order to get to the log in screen.
If you go out of the session to look at an email, you lose the session and but the system still sees you as connected and you have to force close the session in order to get back in. Love go to assist but the app needs some work and basic features to really make this better than just “eh”
If you go out of the session to look at an email, you lose the session and but the system still sees you as connected and you have to force close the session in order to get back in. Love go to assist but the app needs some work and basic features to really make this better than just “eh”
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Please fix
I used GoToAssist literally every day on my Android phone. It was almost a flawless app. I change to iPhone and it’s a useless app now... On ANY other operating system you can switch between apps without G2A kicking you out of your session. Why on iOS does it kick me out if I need to pull up another session or window? You’re supposed to be able to support multiple sessions... This is not what I’m paying for. I pay $10,000 a year for these licenses and now that I’ve switched to iOS the app is utterly useless!
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Ok from a computer but the IOS app is not the best
I mostly use this from a computer for work and I can tell you for sure that it works great on windows 10 for all my remote support, especially when you connect to multiple computers at once, but the app has very few features and is much harder to use the mouse to control their desktop, with many less features.
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App crashes
Slow speeds launching. Gets stuck have to close and reopen. Not to mention you have to sign in every single time. In the IT world, time is of the essence. Garbage app if you ask me.
Latest version crashing a lot
Any kind of video changes, like the ctrl-alt-del screen, will crash the iPad app. This needs to be fixed ASAP if the tablet version is going to be feasible for use.
It’s alright
Seems ok, but on iPhone, portrait mode the screens small (as you’d expect), so flipping to landscape could be so much better if it were not for half the screen being lost to a huge fixed header and footer..!?
