# 铁路12306

> Official China Railway platform for booking train tickets and other travel services. (iPhone/iPad app by 中国铁道科学研究院集团有限公司.)

- Source: https://appshunter.io/ios/app/12306/id564818797 (this page in markdown: same URL + `.md`)
- Developer: [中国铁道科学研究院集团有限公司](https://appshunter.io/developer/1724701688)
- Category: Travel
- Price: Free
- Rating: 2.00/5 from 1,007 App Store ratings · 588 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 174 MB
- Languages: American English, Chinese (Simplified, China)
- Released: 2013-09-30
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/12306/id564818797/reviews.md

## What is 铁路12306?

中国铁路出品，人民铁路为人民，买火车票就用铁路12306！铁路12306网站（含手机客户端）是中国铁路唯一官方火车票网络售票平台，从未授权任何第三方平台发售火车票。

我们的特色：
【售票无加价】不收取加速包费用，不捆绑保险销售，不收取会员费，让您购票放心。
【信息更准确】晚点、停运信息，列车出发、到达信息，车厢、车型信息，第一时间获知，让您出行安心。
【功能更全面】火车票、机票、汽车票、网络订餐、酒店住宿、旅游等近百项功能，让您旅行无忧。
【服务更温馨】满足老年人的大字版，满足视障等特殊人群的无障碍版，让您使用便捷。

主要产品及服务：
【火车票预订】
1. 无票候补。车票售完不用慌，无票候补帮您忙。提交候补需求，当因退票、改签或新增列车等产生可供发售的车票时，自动为您出票。
2. 选座选铺。喜欢靠窗看风景？喜欢靠过道便捷？喜欢上铺清净？喜欢下铺方便？选座选铺一键指定心意座/铺位。
3. 智能中转。没有直达方案？中转服务智能为您推荐换乘方案。
4. 车站大屏。查看列车出发、到达信息，让您轻松掌握行程，送站接人更加便捷。

【机票预订】
航司官方直营店入驻，官方机票服务，购票更安心，出行有保障。

【汽车票预订】
覆盖全国随时出发！提供国内公路客运信息、汽车站、线路时刻的查询及汽车票预订服务。

【联运服务】
提供空铁公水多交通方式一站式购票及信息查询服务，省时省心，出行更多选择。

【出行服务】
提供高铁订餐、酒店预订、约车接送站、铁路游、景区门票预订、铁路商城、出行保险等服务，吃住行游购娱，一款APP满足您的出行需求。

【温馨服务】
提供临时乘车证明、重点旅客预约、遗失物品查找等便捷服务功能，让您出行无后顾之忧。

【会员服务】
提供会员权益及支持使用积分兑换车票等相关服务。

更多信息请关注
微信公众号：铁路12306

## Key features

- Official train ticket booking
- Ticket waiting list
- Seat and berth selection
- Intelligent transfer planning
- Flight and bus ticket booking
- Hotel and travel service booking
- Accessibility features

## Chart rankings

- #179 in Top Free · Travel (US App Store)

## What do users think of 铁路12306?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 📲 Works with foreign passports
- 🇨🇳 Useful for local Chinese users

**Cons**

- 🐛 Buggy and unreliable
- 🤖 Poor user experience for foreigners
- 🔒 Difficult registration process
- 💰 Overpriced tickets
- 🕰️ Slow and unresponsive

**Commonly reported bugs**

- Registration page shows blank screen
- Frequent crashes and freezes
- Incorrect time display
- Inability to search for trains

**Most requested features**

- Support for Apple Pay
- 12-hour time format
- Ability to remove linked phone number
- English language support

## Recent user reviews (10 of 588)

All indexed reviews: https://appshunter.io/ios/app/12306/id564818797/reviews.md

### 1/5 — 辣鸡中的战斗机

*2026-08-16, version 5.9.6*

海外手机号不能注册，邮箱验证永远收不到，三锅外包程序员都比你们强

### 1/5 — 强烈要求取消人脸收集，可用身份证NFC替代

*2026-08-16, version 5.9.6*

银行都可以用身份证NFC读取认证来取代人脸收集，12306为什么要违法收集个人生物信息？！

### 1/5 — It does not work

*2026-08-05, version 5.9.6*

They don’t provide any help to recover your account

### 2/5 — 妻离子散型

*2026-07-19, version 5.9.6*

一家三口提前2周订票，结果被分散到不同车厢。妻离子散型的12306

### 1/5 — A $3 App on a Multi-Million Dollar Government Budget

*2026-07-16, version 5.9.6*

For what should be a simple, lightweight ticketing tool, this app is incredibly chunky, bloated, and poorly optimized. The backend database is consistently slow and unresponsive at all times, which routinely renders the app virtually inoperable when you actually need to book a ticket. The entire system is incredibly resource-heavy, packed with unnecessary, untrimmed code that was clearly slapped together without any real consideration for performance.

It is painfully obvious that this is the product of bureaucratic incompetence. It feels exactly like a project where millions in funding were appropriated, the contract was arbitrarily handed out, and the work was outsourced so many times that only three dollars were left for the actual developers. Instead of a streamlined management system, users are stuck with a heavy, badly made mess. A complete embarrassment for a national railway system.

This is clearly nepotism at its finest.

### 3/5 — Very bad design

*2026-07-15, version 5.9.6*

I forgot my userID and password and cannot login.  I selected forget password and the system kept asking me to input a right userID which I don’t remember.

### 1/5 — Unusable

*2026-07-12, version 5.9.6*

The app is completely useless to foreigners despite being in English. This App wouldn't let me create an account due to "repeated id information", which is not true at all. When i finally got it to go through randomly i never received an activation email and there is no way to resend it. Now my id is locked and i cannot create another account!

### 1/5 — Horrible 不好用

*2026-07-09, version 5.9.6*

注册时，填完信息，不断冒出错误信号，一会儿说电子邮件地址已存在，一会儿说ID 重复…好多次不成功，不更换到下一页……实在没办法，直接在12306官网尝试用手机号码查 忘记密码…收到到电子邮件连接更改密码…所提示的ID 是我第一次输入的……明明第一次注册成功了，但是app 仍然显示错误信息，不更新页面。 后来登录app 后， “我的” 页面是空白。 下载app 前我在 12306 官网搜高铁车票，连想要的城市名字都输不了……令人费解，这样的软件和网页 还能推广使用！

### 1/5 — 🗑️

*2026-07-02, version 5.9.6*

🗑️

### 1/5 — 乐色软件

*2026-06-16, version 5.9.5*

一坨

## Frequently asked questions about 铁路12306

### What is 铁路12306?

铁路12306 is the official online ticketing platform for China Railway, offering direct booking of train tickets. It is the sole authorized platform and does not use third-party resellers. The app also provides a comprehensive suite of travel services.

### What are the key features of 铁路12306?

Key features include booking train tickets without extra fees, a waiting list for sold-out tickets, seat and berth selection, and intelligent transfer planning. It also offers booking for flights, bus tickets, hotels, and various other travel-related services.

### Is 铁路12306 free to use?

Yes, the app is free to download and use. It does not charge acceleration package fees, bundle insurance sales, or require membership fees for ticket purchases. The primary monetization is through facilitating bookings for various travel services.

### What travel services can I book through 铁路12306?

Beyond train tickets, you can book flight tickets, bus tickets, and hotel accommodations. The app also facilitates online meal ordering for high-speed trains, car-hailing services for station transfers, and booking for tourist attractions and travel packages.

### Does 铁路12306 offer accessibility features?

Yes, the app provides special features to cater to diverse user needs. This includes a large font version for elderly users and an accessibility version for individuals with visual impairments or other special needs, ensuring a convenient user experience for all.

## Version history (last 5 releases)

### 5.9.6 — 2026-06-26

【新版本特性】
1.页面焕新升级，优化功能布局；
2.提升产品体验，解决已知BUG。

### 5.9.5 — 2025-07-31

【新版本特性】
1.页面焕新升级，优化功能布局；
2.提升产品体验，解决已知BUG。

### 5.9.4 — 2025-07-31

【新版本特性】
1.页面焕新升级，优化功能布局；
2.提升产品体验，解决已知BUG。

### 5.9.3 — 2025-01-04

【新版本特性】
1.页面焕新升级，优化功能布局；
2.提升产品体验，解决已知BUG。

### 5.9.2 — 2025-01-03

【新版本特性】
1.页面焕新升级，优化功能布局；
2.提升产品体验，解决已知BUG。

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## More apps by 中国铁道科学研究院集团有限公司

- [铁路95306](https://appshunter.io/ios/app/95306/id1279133669)

All apps by 中国铁道科学研究院集团有限公司: https://appshunter.io/developer/1724701688

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*