# 全国12315平台

> Mobile platform for filing consumer complaints and reports against businesses. (iPhone/iPad app by China Cybersecurity Review, Certification And Market Regulation Big Data Center.)

- Source: https://appshunter.io/ios/app/12315/id1213288950 (this page in markdown: same URL + `.md`)
- Developer: [China Cybersecurity Review, Certification And Market Regulation Big Data Center](https://appshunter.io/developer/1779800886)
- Category: Lifestyle
- Price: Free
- Rating: 1.20/5 from 39 App Store ratings · 67 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 30 MB
- Languages: Chinese (Simplified, China)
- Released: 2017-03-13
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/12315/id1213288950/reviews.md

## What is 全国12315平台?

全国12315平台APP用户通过移动互联方式登录，由用户根据经营者所在地或者经营行为发生地，自行选择进行投诉、举报。

## Key features

- Submit complaints
- File reports
- Business location-based filing
- Mobile internet access
- User-friendly interface

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/12315/id1213288950/reviews.md

### 1/5 — 只能上传5个5MB以内的文件

*2026-05-28*

故意卡消费者的吧

### 1/5 — 解决有问题的人是解决问题的手段

*2026-02-24*

10分钟填个信息卡505四次直接解决个人是吧

### 1/5 — 垃圾app

*2025-11-24*

连注册都注册不了，验证图片，没图，笑了

### 1/5 — App根本没法注册

*2025-11-03*

手机注册账号没有图片验证码

### 1/5 — 注册不了

*2025-10-04*

根本注册不了，填完实名认证就又回到注册的页面。手机app和微信小程序根本不显示图片验证码。 试了很多次都是一样的，根本无法使用。

### 1/5 — 根本无法注册

*2025-08-26, version 3.4.6*

超级难用，都没有办法注册，那个图片什么码根本就没有办法显示，手机验证码也发不了

### 1/5 — 不是一般难用

*2025-08-19*

让人觉得是故意不让你投诉和反馈。也没准就是真的

### 1/5 — bug满天飞，输入框点不开，商品分类搜索栏查不到数据

*2025-08-07, version 3.4.6*

bug满天飞，输入框点不开，商品分类搜索栏查不到数据

### 1/5 — 反人类设计的app，给一分是因为没有零分

*2025-03-16*

如题

### 1/5 — 废物部门典范

*2025-01-18*

他管理你时是万能的，他服务你时是无能的。

## Frequently asked questions about 全国12315平台

### How do I file a complaint using 全国12315?

You can file a complaint by logging into the app via mobile internet. Select to file a complaint based on the business's location or where the business activity occurred.

### Can I report businesses with 全国12315?

Yes, the platform allows users to submit reports regarding businesses. Similar to complaints, you can select the relevant location for the report.

### What devices does 全国12315 support?

全国12315 is available on iPhone and iPod devices. It was released on March 13, 2017, and the latest version is 3.4.6, last updated on March 17, 2021.

### What is the age rating for 全国12315?

The app has an age rating of 4+, making it suitable for a wide range of users. This indicates it contains content generally considered appropriate for children.

### Is 全国12315 free to use?

Yes, 全国12315 is a free application. There are no costs associated with downloading or using its services for filing complaints and reports.

### What is the user feedback on 全国12315?

Based on 27 ratings, the app has an average rating of 1.1 stars. This suggests a significant portion of users have had a negative experience with the application.

### How often is 全国12315 updated?

The app was last updated on March 17, 2021, with version 3.4.6. Prior to that, it was released on March 13, 2017. Update frequency information beyond this is not provided.

## Version history (last 5 releases)

### 3.4.6 — 2021-03-17

【更新说明】
-修复App认证失败的bug
-优化了一些体验问题，提升版本的稳定性和使用体验；
-修复部分存在已知bug；

### 3.4.5 — 2021-03-15

【更新说明】
-优化了一些体验问题，提升版本的稳定性和使用体验；
-修复部分存在已知bug；

### 3.4.4 — 2021-03-14

【更新说明】
-新增“热线进度办理查询”功能；
-优化了一些体验问题，提升版本的稳定性和使用体验；
-修复部分存在已知bug；

### 3.4.3 — 2021-03-10

【更新说明】
-优化了一些体验问题，提升版本的稳定性和使用体验；
-修复部分存在已知bug；

### 3.4.2 — 2020-03-27

【更新说明】
-优化了一些体验问题，提升版本的稳定性和使用体验；
-修复部分存在已知bug；

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All apps by China Cybersecurity Review, Certification And Market Regulation Big Data Center: https://appshunter.io/developer/1779800886

## Related topics

[12315](https://appshunter.io/ios/topics/12315)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*