# 民航12326

> Official app for Chinese civil aviation passenger complaints and feedback. (iPhone/iPad app by 中国民航科学技术研究院.)

- Source: https://appshunter.io/ios/app/12326/id1560606898 (this page in markdown: same URL + `.md`)
- Developer: [中国民航科学技术研究院](https://appshunter.io/developer/1431795814)
- Category: Productivity
- Price: Free
- Rating: 1.00/5 from 10 App Store ratings · 39 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 113 MB
- Languages: Chinese (Simplified, China), American English
- Released: 2021-08-30
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/12326/id1560606898/reviews.md

## What is 民航12326?

12326是中国民用航空局为方便旅客投诉、在线反馈服务评价、常识问答、延误原因确认等功能的APP，民航局将负责监督，保证找得到门、找得到人、找得到答案。

## Key features

- Submit passenger complaints
- Provide service feedback
- Access common aviation questions
- Confirm flight delay reasons
- Official government oversight

## Recent user reviews (10 of 39)

All indexed reviews: https://appshunter.io/ios/app/12326/id1560606898/reviews.md

### 1/5 — 根本没有任何作用

*2026-07-27*

明确是航司方责任，最后投诉还是会给航司处理，航司不愿意调解不需要理由，直接一个航司拒绝调解，最后告知你一声已结案，不服去起诉吧，普通人维权就是困难

### 1/5 — 纯属浪费时间

*2026-07-20*

毫无意义，平台完全推给企业自己解决，不会起到任何实际作用，纯属浪费时间，不如自己打电话联系航空公司，结果完全一样，因为企业可以拒绝调解，所以没有第三方的实质介入

### 1/5 — 使用不友好

*2026-07-03*

二级页面导航栏返回键都点不了，都在状态栏上！

### 1/5 — 用过唯一一个没有粘贴功能的app

*2026-06-30, version 1.2.1*

居然没有粘贴功能 也太差劲了吧 建议赶紧改进吧

### 1/5 — 连复制粘贴都不行

*2026-06-30, version 1.2.1*

垃圾软件，复制粘贴都做不到

### 1/5 — 文本框不让粘贴信息 是用这种方法减少投诉吗

*2026-06-18*

不想做可以下架 没必要搞个形式

### 1/5 — 没有任何用处，纯属样子货

*2026-03-20, version 1.2.0*

这所谓的投诉除了浪费时间和感情之外，没有任何用处

### 1/5 — app不能编辑文字 无法粘贴

*2026-02-17, version 1.2.0*

app不能编辑文字 无法粘贴

### 1/5 — 1

*2026-01-19*

作为一个解决旅客投诉的软件登录都登录不上 发出来干啥用的真垃圾

### 1/5 — 浪费时间

*2025-11-27*

投诉后，要等好几天才通知受理成功。受理成功了还要等被投诉人10天回复。有那功夫，不如找个ai在网上用舆论谴责航空公司，前提你得是占理的

## Frequently asked questions about 民航12326

### What is 民航12326 used for?

民航12326 is an official app from the Civil Aviation Administration of China. It allows passengers to submit complaints, provide feedback on services, ask common questions, and confirm reasons for flight delays.

### Is 民航12326 free to use?

Yes, 民航12326 is completely free to download and use. There are no in-app purchases or subscription fees associated with its services.

### What devices support 民航12326?

民航12326 is available for iPhone and iPod devices. The app is designed for iOS users.

### How often is 民航12326 updated?

The app was last updated on February 2, 2026, with version 1.2.0. This indicates a relatively recent update, suggesting ongoing maintenance and development.

### What is the age rating for 民航12326?

民航12326 has an age rating of 4+, meaning it is suitable for users aged 4 and above. The content is generally appropriate for a wide audience.

### Does 民航12326 have ads?

No, 民航12326 does not contain advertisements. As a government-provided service app, it focuses on user experience without commercial interruptions.

### Who developed 民航12326?

民航12326 was developed by the Chinese Academy of Civil Aviation Science and Technology. This government-affiliated entity ensures the app's official capacity.

### What is the user sentiment for 民航12326?

Based on the available data, 民航12326 has a rating of 1.0 stars from 5 ratings. This indicates a very low user satisfaction score, suggesting significant issues or dissatisfaction among its limited user base.

## Version history (last 5 releases)

### 1.2.2 — 2026-08-03

解决已知bug

### 1.2.1 — 2026-06-11

解决已知bug

### 1.2.0 — 2026-02-02

解决已知bug

### 1.1.9 — 2025-10-30

解决已知bug

### 1.1.8 — 2025-09-25

解决已知bug

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## More apps by 中国民航科学技术研究院

- [AFORS](https://appshunter.io/ios/app/afors/id1431795815)
- [中国民航运输业务学习平台](https://appshunter.io/ios/app/id1645040815)
- [AFORS](https://appshunter.io/ios/app/afors/id6651839362)

All apps by 中国民航科学技术研究院: https://appshunter.io/developer/1431795814

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*