Rubbish
The most elaborate way I have come across to switch on a fire. Technology for technology’s sake. Cheap tablet supplied soon runs out of battery and app did not connect to smart phone after 4 attempts and 3 hours of screen showing ‘searching’. Think again Ebonics, your fires deserve better than to be let down by cheap Chinese software.
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Does what the label says, room for development
A very simple app, it operates effectively as remote control for compatible fireplaces. When it stops being supported you will have to buy a real remote device however. Would really like to see some development from the app developer. Suggestions would be : ability the separate fan control, light control, temperature control. While you can currently turn light up and down, would be good to have a "just light, no fan or heat" mode. (Even at room temp set to 5 degrees the heater still comes on).
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Spot on
The previous review is spot on
For what we pay for the fire it should have much better control system. The controls you buy from Evonic are so chunky and slow it beggars belief in 2020
For what we pay for the fire it should have much better control system. The controls you buy from Evonic are so chunky and slow it beggars belief in 2020
Totally useless app
They have actaually discontinued the e_touch app now for Evonic Fires as it wasn’t what customers wanted, load of rubbish, Evonic fires you should be ashamed of yourselves the app was not fit for purpose. Get the app on your phone am told by Evonic yes as long as you only want one app per family, I been trying to get app on my phone can’t pair it as my husband has app, disconnect his blue tooth, done it it doesn’t work, it’s totally useless, avoid these fires like the plague, after service is poor , it’s not as if this is a cheap fire. You can’t turn this fire on by a switch also on the fire as there isn’t one it’s fully reliant on phone app.
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There is no worse App around
Worst app on the market, for anything. Truly the worst I’ve ever used. Hardly ever syncs, can’t be used on more than one device, dreadful button response when charging the temperature and constantly needs deleting then downloaded again just to make it work.
It works great
At fist I had trouble getting the app to work. There is a switch on the fire. The app worked fine for me after I flicked the switch
Useless
Lovely fire but this app has poor connection even when I’m right next to it.... I switched it on 3 days ago and since then cannot switch it off....! Just says “ connection failure “ all the time! Sheesh!
Probably the worst app in the history of time!!
Absolutely useless. Doesn’t work. Complete rubbish - a bit like Evonic fires in that respect. This isn’t even worth one star - utter crap. No response to complaints from the company. My advice - steer clear of this bunch of cowboys.
Shocking
What good is a lovely looking fire which can’t be used as the Bluetooth pairing is shockingly bad. There is no manual control so it is imperative that you connect. Evonic we paid a lot of money for this fire and two days in I’ve only been able to connect once to turn it on. This needs looking at urgently or it going back. Sort it out!!!!!
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Remotes and app totally useless
My iPad connected at first but has now disconnected and won’t reconnect. I’ve been through two remotes supplied with the fire and now neither work. They reverted to January 2017 and will not connect to the fire which was very expensive and now can’t be used.
