Don’t ever use these bikes unless you want to get scammed
As the title says, I got scammed for £6.50 for bikes that wouldn’t even unlock. I literally unlock them from the app but they never unlock so you can use and when they don’t unlock you sometimes will struggle a lot and waste a lot of time just to get them locked again. Please I beg you don’t use these bikes I literally got scammed. I will never use again and would never recommend anyone to use neither. The company doesn’t even care about checking these bikes to see if they’re well maintained or anything, they just care about your money that’s all.
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Waste of time
Can’t give this a star as it’s soooooooo poor , if there’s ever a Freebike available it has a problem, these seem to be the only ones available , you will never be able to spend the £1 admin charge as never a safe bike to find , also it seems these bikes are never fixed as they are still available after a few days of showing problems
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Great way to commute. Love the electric
I’ve tried them once, tried them twice and now I just can’t imagine life without these bikes. However, very few places where I can get a bike from. Almost zero bikes are find in west or south- west London. Then sometimes some bikes have minor problems on them - rusty Squeaky pedals, poor braking, etc. which needs regular checking.
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Do not use - zero stars
My wife downloaded the app, set up payment details (paid £1) but was unable to use the app to hire bikes as it didn’t recognise the account details we had received by email. My app worked but then informed me the bikes were locked for being outside the zone despite still standing in the collection point. I was informed by the helpline that I wouldn’t be charged, however the app tells me I will be charged £2.00 for the trouble. Great start to our holiday.
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Waste of time - deliberately deceiving
After looking for a bike for hire in my area I came across Freebike and this app. It showed 6 bikes available for hire near me in preview mode. To unlock, of course, you have to register and spend a minimum of £1. So we did that and after login those bikes magically showed up as unavailable. We checked out the location and the bikes were there. They stood still for 3 days until we rang the help number and were told those bikes were in use by the council and not available to the public. When questioned about them showing on the app, we were told the council workers use the same up. All perfectly understandable. What is not acceptable though, is showing those bikes as available in preview mode to entice registration and payment. This is deliberately misleading and a representation of lack of ethical standards by this company. Avoid.
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Pricing model is garbage
The onboarding is clunky, the app is buggy, the pricing is bizarre. Pay extra, contract only to use the electricity? Pay a fine for not stopping at a “parking station” but the nearest is a kilometre away (despite being in central London). Oh and as soon as I leave elephant and castle roundabout to the south, I’m outside the parking zone. The bike locks and I have to wrestle it back up north.
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Waste of time
Should be 0 star. App loads and goes through everything until the payment details page. It pops up before quickly disappearing leaving no chance to put in your details and you still without a bike. Phoned for advice and was told to delete and re-download the app. Tried this and once again the same problems. Phoned a 2nd time and was told it may be a problem with my network provider (what??) and they would speak to the tech team and call me back.
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Super bad service
I have rented a bike next to Camden for a little while, I went for doing a little bit of excercise, I put the bike back in the same place and I paid all the money that I owed, then the other day they were trying to charge me for 17£ because they said that I left the bike in an unauthorised area but I literally taken it from that spot, this service looks super unprofessional and in desperate need for money
Don’t recommend 👎🏻
Don’t recommend 👎🏻
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This is a scam
Watch out guys - they will take unauthorised payments from your card for rides you didn’t do. They will also charge when you accidentally drive 5 meters outside their areas on the map. The bike will be frozen, you can’t take it back and will be charged.
This is the worst app I have seen in my life. You scammers should be ashamed and your bikes should be thrown in the Thames.
This is the worst app I have seen in my life. You scammers should be ashamed and your bikes should be thrown in the Thames.
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App doesn’t work
Thought what a great idea . Tried and tried to get App but it wasn’t loading so stopped the download. Then noticed the App symbol on my iPhone. Great I thought but it wasn’t. The App didn’t work just got a loading symbol. So I deleted the App and have tried to start again only the Evie site now thinks I’ve already got the App and won’t let me try again. I’m exhausted and have given up. Won’t bother with this again which is a shame as Jersey is perfect for this.
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