App good-ish, but not user friendly
But unfortunately, not so much thought or work on the end users, for example,
the intercom displays that is with this app at the doors.
My home, Optima, feels like we’ve been involuntarily used as a test group for almost 2years now. Ugh.
Why would you put a QR code to scan in a basement where there is little to no 3G/4G/5G coverage?
But especially when, you’re not meant to scan this QR code at all, but somehow supposed to know to only press the touchscreen to prompt up a different display that asks for a PIN CODE to enter.
Ah, but there is no PIN CODE as such,
the PIN CODE is your phone number that you registered with at the guardhouse, but if that’s lost on you as a random visitor that is where you’ll call residents which will need to verbally explain this repeatedly or they just mark the delivery as no access.
You can imagine that this isn’t ideal.
It’s not what you would expect if there’s a flashy touch screen with an app at your condo.
What kind of high tech system with a display needs to have notes pasted up around it to explain it?!
It sort of defeats the whole purpose of having it.
It’s been a journey having this intercom system.
A journey of angry and frustrated delivery guys, a journey of running to the basement to open because they don’t want to hear it, they don’t care after that point they only demand you either come down or I’ll leave. It’s not very nice.
I cannot recommend it.
It’s just not yet all the way there of what this needs to be. Hm. Fix it?
Response from developer
Hi Haidisen, Thank you for your feedback. We’re sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously. Please reach out to us at ray@icondo.asia or drop us feedback via the feedback feature on the app (select category: iCondo technical support) to allow us to further assist you. Looking forward to hearing from you soon :)
It is ok
Response from developer
Hi 1234567890 nickname! We’re so grateful that you took the time to share your feedback with us. The iCondo team are passionate about providing all of our customers with outstanding experiences. Please write to us at ray@icondo.asia or reach out to us via the feedback section of the iCondo app and include a description of the issue you are facing, your phone model and your app version. Our support team is ready to assist you to resolve any issues you may have :)
mediocre app
Straightforward and easy to use
Great community app
The look of the app is one of the better one I have seen for a building app. Is clear and functional.
Cannot even register my tenancy
You’re supposed to “leave the app open while waiting for building manager to approve”.
What?! Is this the developer’s first school programming project?
Clearly no thought has been placed in basic usability, probably less thought in security. Be very careful with sensitive data on this app.
At time of writing six reviews give 5/5.
Never has a bunch of glowing reviews seemed more sus given how obviously bad this app is.
