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Lag in the app itself
Usually when you click anything inside the app too quickly right after opening it, it just freezes. It was the last straw when this happened while I was trying to disconnect cause it was not working for a certain website at all and I ended up trying to shut off the vpn connection using the iPhone settings instead and it just froze my whole phone. I wasn’t gonna wait for that nonsense so I just force rebooted.
A common issue that actually has to do with the vpn connection itself though, is that sometimes there isn’t even any connection at all, no matter how much I reconnect. This is immediately fixed by disconnecting, turning off the app completely, then opening it again and connecting. Pretty annoying considering the other freezing issue you might run into.Show lessRoy Legacy
Developer Response
Sorry for the late reply and thanks for your feedback. First, we would like to apologize for your poor experience with X-VPN at that time. For the frozen issue caused by connecting the VPN, we would like to suggest not to open and use too many apps at the same time. Also we will feedback the issue to our tech team to improve. :) For the Reconnecting’ issue, our tech team has also been working diligently to resolve it. We would encourage you to consult our Live Support and solve it with the help of network diagnosis. Thanks!Good for a long time, till it broke.
So I’ve been using this vpn for almost 2 years now for school cause of the restrictions and it worked perfectly fine! I loved it so much that I recommended it to all of my friends and even they loved it too! It’s been working fine until maybe 2 or 3 months ago when I noticed it would stop and then not connect on any of the servers (even protocol E and D). Then maybe an hour and a half ago I noticed it wouldn’t connect at all and it still won’t an hour later! It’s like it has an expiration date or something! I’ve also noticed that I can’t use ANY of my apps without this VPN anymore! Idk what happened! I’m kinda screwed if I don’t get a different vpn soon! I recommend this vpn but just be aware that after about a year it’ll stop working!Show lessjjazzme2<3
Developer Response
Sorry for the late reply. We are sorry for your poor experience with X-VPN. We take customer feedback seriously as we always strive to improve our VPN services. For the sudden connection issue you suffered a year ago, its reasons and factors may abound, which involved the network environment, like the local Internet Service Provider, your local network situation then and the server quality, etc. If you’re still in trouble of the issue, we encourage you to consult our live support in the app, our dedicated colleague will work diligently to get this sorted out of you!The kind of app to make sure it annoys you
I know they're trying to make money, but wow.
This was my favorite free vpn, hence its simplicity, until they decided to make it impossible to activate it through the phone's settings menu. Can't let free-customers have that simplicity, can you? Now I've got to stare at the artificially slow connection bar all the way around the power button, pretending it's actually trying that hard.
I suppose it gets the job done? When it isn't randomly disconnecting without warning? Or when it isn't quietly swapping off from the protocol I've selected 90 times?
Again, it's free software. But I wouldn't pay a dime for its premium membership given these circumstances.Show lessUnstoppableConrad
Runs out too fast.
I would’ve given it 5 stars but I can’t. X-VPN used to be the best VPN on IOS, until lately. I can’t even finish a 42 min episode at school without the VPN turning itself off every 5 or 10 minutes, it’s very annoying. There are some times where it lasts over 2 hours and that’s good and all but at least make it so it automatically turns off after an hour. I know unlimited VPN time is part of the premium but that’s now what I’m asking. I’m asking for longer lasting VPN so I won’t have to be turning it back on every 10 minutes when I’m watching my show. Other than that X-VPN is pretty good.Show lessHunter-367_prototype
Good... most of the time.
I’ve been able to connect with all kinds of things past school restrictions, like discord when I needed to tell my friends or my brother something. And it’s been really useful! Until now that is. Both me and a friend I recommended this to can say that the vpn has been extremely buggy; sending us to a severely unstable protocol G constantly even when we try to connect to protocol D, which is the protocol I have to use most of the time due to the other protocols being weak or too distant to be compatible with my service. This has been happening for the past few days, but otherwise it was perfectly fine. Has anyone else been going through this kind of problem?Show lessgayheeforjaehee
Hacked!
This VPN worked for a good amount of time, months and years its been, but recently I have discovered that this VPN gave a malware to my iPad. My iPad was glitching all over the place, and I know that it came from X-VPN because when I deleted it the malware stopped. I have many concerns if other users may be experiencing this but don’t know what it came from. Either if this was intentional, or a bug, it needs to be fixed. I deleted everything I had that was aside from school work, so I am pretty sure that it came from the VPN software. Hopefully this never happens again and until it’s safe again I will use a VPN, just not certain if I can use this one again. If I am wrong please give a dev response, just from my knowledge and observations that this system caused the malware on my iPad, which ruined my educational learning and wherever I went when I needed it the most.Show lessIOS_Report
Developer Response
Hi there. Sorry for the late reply and the confusion the issue caused. Firstly, we would like to declare that X-VPN was, is and will never be a virus-carrying malware. As for the issue you mentioned, may I know if you could provide more specific information and details about the glitching for us to look into? We would be grateful if you can contact our online support or email us through support@xvpn.io to offer the help. Besides, we kindly suggest you install a professional security software to locate the source of the issue. Hope for your positive feedback and cooperation. :)Good but.. it broke?
I’ve had this app for about a year, really just for the use of bypassing my school’s stupid restrictions on my phone. It worked really well and it was super fast, and I never had problems with apps/websites breaking.. until now. I’ve looked at all the solutions but none of them seem to work. I’ve even connected to Protocol D after none of the other Protocols were working. This has been happening for the past few days. I’m not sure if it’s a WiFi problem, or the vpn itself, but the WiFi works perfectly fine. I’m not sure if there is a permanent solution to this, or I’m just using this app incorrectly (even though it’s simple).
Other than that, great app! I would 100% recommend it to anyone who has restrictions at their workplace/school. Props to you, devs!Show lessLakey Porter (youtuber)
Developer Response
Sorry for the late reply and thanks for your feedback. First, we would like to thank you for your previous support. And we’re sorry for your poor experience with X-VPN at that time. For the Connection issue, we suggest you update to the latest version then contact us through online support so we can assist you further, thanks. :)Waste of money and time: zero value!!!
This application simply DOES NOT WORK! And the developers are totally unable to solve the issue after four weeks from the first complaint. The connection with several servers around the world is not effective and many applications do not work because of that. Any possible suggestion to bypass the problem from the so called support chat is totally and completely useless: they tried to repeat over and over again the same possible solutions, without any attention to my reports. Only possible answer I got is “we will forward this information to the technical team and they will further look into this issue for you”. FOUR WEEKS AGO... AND THEY ARE STIL LOOKING.... shame on you!!!!
NOW THE WEEKS BECAME 7 OR 8 and still no answer!!!
These guys are totally USELESS !!!Show lessWwwwwWzzzz
Used to work but now it doesn’t
First of all this VPN worked so good for me for a couple of months. No issues. Absolutely loved it. Then for some reason one day it stopped working. It wouldn’t connect (school btw) and I know it’s not the school blocking it because it works for everyone else at my school and very rarely it will work just fine, connect fast. The next day, it doesn’t work. It’s been like this for a month, I hoped there would be an update but so far no update has solved the issue. I’m not sure if it’s just me because I’m school no one has the same issue as me. I redownloaded the app 10 times and nothing seems to work besides restarting my whole phone, and that works half the time. So please help me with this issue please.Show lessjustinsteve
Developer Response
Sorry for the connection issues. Would you like to contact us through live chat inside X-VPN or email us (support@xvpn.io), we will try our best to help you.Do not trust!
This app is dangerous. When opening the app they make you agree to their terms, in these terms you will see that they gain access to extremely private information (credit cards, passwords, etc...). This was the first red flag. After using it for a while I saw that my credit card number was stolen, and was being used from across the country. This was the second red flag, but I passed it off as a coincidence. I deleted the app, but re-downloaded it about a month later after I convinced myself that the app had no correlation with the credit card theft. I turned on the vpn, and later in the day I changed the password to my twitter account. About 2 hours later I receive an email that says my twitter account has been signed into from all the way across the country. I now know that the hacking is not a coincidence, but the vpn company is responsible. DO NOT DOWNLOAD.Show lessYUNG POCO
Developer Response
Dear reviewer, Thank you for bringing your concerns to our attention regarding X-VPN and your experience with security issues. As the official X-VPN team, we take these matters very seriously and would like to provide some clarification. We want to assure you that X-VPN's primary goal is to protect user privacy and provide a secure online experience. We do not engage in any activities that compromise our users' sensitive information, such as credit card details, passwords, or personal data. We understand your concern about the terms and conditions you encountered upon opening the app. We would like to clarify that these terms are in place to ensure the smooth functioning of our services and to outline our commitment to privacy. They do not grant us access to any sensitive information mentioned. Regarding the theft of your credit card information, we deeply regret any inconvenience caused. However, it is important to understand that X-VPN does not store or have access to such information. If you experience any unauthorized transactions, we recommend contacting your credit card provider immediately to report the issue and take appropriate action. Furthermore, we are sorry to hear about the incidents with your Twitter account. While X-VPN aims to enhance your online security, we are not involved in any unauthorized access to personal accounts. It is essential to practice good online security measures, such as using strong and unique passwords and enabling two-factor authentication, to better protect your accounts. We appreciate your feedback and understand your concern. If you have any further information or specific incidents to share, we urge you to contact our support team at support@xvpn.io. We will investigate the matter thoroughly to ensure the safety and security of our users. Your trust is of utmost importance to us, and we apologize for any inconvenience caused. We remain committed to providing a secure and reliable VPN service that safeguards our users' privacy.
