Saves time, money and my sanity lol.
Alto has made getting my family’s Rx’s so much easier.
Finding time in our busy schedule to make it to the pharmacy was very difficult not to mention the price difference, options to pay with or without insurance and not having to deal with my outrageous copay. Not having to find that additional time really helps my family stay on schedule and also allows us to spend more time together.
Not having to rush makes the world of difference when you have a young child and saves the headaches.
If I end up having a problem with one of our Rx’s Alto is fast to find a solution and they keep me informed via Text, Email or even over the phone at times.
Thank you, for all you do!
Finding time in our busy schedule to make it to the pharmacy was very difficult not to mention the price difference, options to pay with or without insurance and not having to deal with my outrageous copay. Not having to find that additional time really helps my family stay on schedule and also allows us to spend more time together.
Not having to rush makes the world of difference when you have a young child and saves the headaches.
If I end up having a problem with one of our Rx’s Alto is fast to find a solution and they keep me informed via Text, Email or even over the phone at times.
Thank you, for all you do!
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Consistent Excellence - HIGHLY RECOMMEND
I have a few chronic health issues and unfortunately am on almost 2 dozen medications. Most of them I get filled at my local pharmacy, but for my specialty meds and medical devices, I get them at Alto Pharmacy.
The app platform makes things beyond easy. I don’t even write app reviews and never rate them, but wanted to give 5 stars and let anyone sick or needs medication that Alto Pharmacy is an actual care partner. The process is so streamlined and easy it eliminates the stress associated with the organization and hassle of being sick and taking meds. I am moving all scripts to them. Also, I split time between 3 places in Southern California and all I have to do is select which address I’ll be at and that’s where it goes. It’s even easier than using Instacart.
The app platform makes things beyond easy. I don’t even write app reviews and never rate them, but wanted to give 5 stars and let anyone sick or needs medication that Alto Pharmacy is an actual care partner. The process is so streamlined and easy it eliminates the stress associated with the organization and hassle of being sick and taking meds. I am moving all scripts to them. Also, I split time between 3 places in Southern California and all I have to do is select which address I’ll be at and that’s where it goes. It’s even easier than using Instacart.
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Efficient and reliable
Alto Pharmacy has reduced the stress of refilling my medications significantly. My previous pharmacy was frequently out of my routine medications. I never knew if I was going to have my medications daily. The final straw was a 3 day delay for my blood pressure med. After complaining to my physician, he recommended Alto. They are friendly, helpful, efficient and great problem solvers. Recently they helped me find a way to order my glaucoma medication so it was covered by my insurance (saving me over $600./month!!). I highly recommend Alto to anyone struggling with the increasingly dollar centric/ people phobic corporate pharmaceutical businesses.
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The best pharmacy I’ve ever used
I’ve been on a lot of medications over the years and changed insurance many times. I dread going to the pharmacy because there always seems to be an issue. Alto has been the smoothest pharmacy experience I’ve ever had - everything they do just works. They find the lowest prices for me automatically - routinely beating the prices of every local pharmacy I’ve been to - and I never have to argue with them about coverage. Plus their drivers are friendly and they always include a caramel in the package. I can’t recommend Alto highly enough and I’m so grateful for all their help!
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Best pharmacy ever!
For years I had my Rx’s at a chain pharmacy I hated going to but felt like it was the closest option. Then COVID hit and one of my very important maintenance prescriptions became very difficult to obtain. The local chain pharmacy told me they couldn’t get it and didn’t know when they would be able to. Yikes! I need that medication! Alto was listed as the preferred pharmacy on my insurance card, so I called them. Over the next few minutes, I was able to transfer my Rx’s AND get them delivered to my house, for free, the next day! They even included the most delicious salted caramel chew. I love their communication with my Rx’s and how I get notified when they are on their way and the moment they are delivered. With their auto fill option, I don’t even have to worry about remembering to order my refills. I NEVER write reviews, but I love Alto so much that I feel they deserve this positivity. I’ll never switch pharmacies again.
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Easiest Part of the IVF Process
Alto and it’s app has made my life so much easier when it comes to ordering all of my IVF medications. I tend to get all my bloodwork in the morning, to determine if I can start my IVF cycle and order my meds. I typically don’t get my results till later that afternoon, and it’s usually the go ahead to start injections the following day - so I get nervous and anxious with now only having 24 hours to turn around large orders of my IVF medications. But with Alto and it’s app, I can place an order at 4pm and get my meds delivered by 9pm that same night! Plus I don’t have to wait for FedEx or track a UPS number…because Alto provides an actual messenger, dedicated to your delivery. Plus the app will notify you of their location and an ETA for arrival, which updates live as they make drop offs. Its such a relief to not have to worry about something as important as my IVF medication delivery, especially since the injections have to be taken at very specific times.
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You’ll Wish You Got It Sooner
I was slow to switch to Alto, even though I had heard great things about it. I then wished I had done it A LOT sooner! The alto app has a “chat support” element wherein you *actually* get meaningful replies within a couple hours. You can schedule your meds to be delivered whenever. The app is super easy to use- so user friendly… and best of all… the include a delicious salted caramel in their packages 😋 I don’t stress about running out of medications anymore when I just have to hit two buttons to have my delivery scheduled- most often even same day.
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Nearly put my mom and dad in hospital, then lied about having medicine.
This is the third time Alto has told us that had a prescription ready when they did not. These are opiates and put my father into serious withdrawal. Now my mom has had NECK SURGERY!!!! and they promised they would have her medicine and they did not. We can’t get a hold of anyone and anytime we do they say they will order it or get it figured out but they never do. Now my mom is howling in pain in tears because they can’t figure out how to get there medicine in a consistent matter. To make this all worse for my fathers script they said they didn’t have the medicine, when the woman on the phone forgot to put us on hold she talked about having the name brand script in, but that they didn’t want to take a loss on giving it too us. When we caught them on this lie they made an excuse and finally gave us the medicine the ALWAYS HAD!!! They were going to let my dad end up in the hospital because they where worried about losing a little money. They are disgusting and I can’t wait to switch pharmacy. I hope you guys end up in court.
Updat: they messed up again and my moms gonna end up in hospital. 5th time it’s happened you guys are going to kill someone you monster.
Updat: they messed up again and my moms gonna end up in hospital. 5th time it’s happened you guys are going to kill someone you monster.
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Amazingly Convienent with Great Follow Up
When my doctor suggested that I use Alto Pharmacy I was really surprised. I never had a physician expressed a preference for a pharmacy ever. And this was in the beginning of the whole custom delivery culture here in San Francisco. Everybody was getting in on the action.I’ve grown so battle weary of having to fight for my health care the idea of having pharmaceuticals delivered to my doorstep just felt too good to be true. It wasn’t. I have never had a pharmacy that was so attentive and so convenient. Not only does Alto pharmacy deliver my meds to my door, but their pharmacists regularly reach out to me via text, because that’s what I’ve indicated that I like, to see how I’m doing with any new prescription. I’ve never had a regular pharmacist do that! Only wish this extended up to Napa so my older family members could take advantage of this. As it is they have to go over to Kaiser Permenente pharmacy, risk being an exposed to Covid and other compromising situations in order to get their meds. Highly counterproductive if keeping your patients healthy and uninfected is your goal. Alto is great! Use them.
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Response from developer
Thank you for the detailed review! Is there anything we could do in the future to have you rate us at 5 stars? We are always looking for ways to improve.
Loving Alto
I used to get my meds from Walgreens, who I found to be difficult to work with and required me to go to the store and pick up my meds. Alto has an excellent app and manages the order process effectively through messaging. However, they’re available by phone as well. They also have eacellent customer service and always try their best to accomodate me. I now get all my meds delivered to me, only one of which requires a signature. There may be other online and mail order pharmacies out there, but I’d recomend consodering Alto because of their superior customer service and communication skills.
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