Problems with scheduling dining online when you have six people
We booked as so many others two years ago our trip on Royal we are diamond members as a gift we purchased three cabins for my son and his family when the Covid hit we had to reschedule using our vouchers and I spent two hours on the phone with Victoria and rebooked our trip. That time she booked all three cabins together or so I thought and we were supposed to receive my time dining of 615 we just learned a week ago that we were not linked together and we cannot eat together unless we have a 745 evening dining both my husband and I are on medication and need to eat before a certain time called and asked to link us and we wanted to eat dinner together especially for the holiday which was the purpose of us purchasing all three cabins. Yet we were told that we were not linked and the time was gone. Very upset and wanted to let you know THIS IS WRONG. We are on Harmony of the sea with a sailing date of November 21
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Response from developer
Thank you for writing and sharing your experiences. We're sorry you had a problem, I'll pass your message along to our team for them to review.
Jewel of the sea
We have just just come back from a fabulous cruise on the Jewel of the sea what a fabulous ship we would give the cruise 10 out of 10 the best cruise we have had, we will always pick the RCI as our first preference 10 out of 10 fantastic we will return thank you RCI.
I know it’s likely a soft opening but RC had YEARS to perfect this!
First of all, I LOVE RC, and I’m soooo happy to cruise again and the measures the company has put in place to keep everyone safe and healthy are impeccable!! However, the app ONLY works for folks who are on a Sunday to Sunday cruise because “that’s when the week ends then begins again…” or - at least this is true for the European Harmony of the Seas Cruise Ship. We embarked in Roma and it just so happened there were others who embarked in Barcelona (4 stops away from our first day) and the app ONLY worked for the Barcelona passengers and not us because we embarked on a Thursday from Roma. Uhhh…makes zero sense. We were told at least 10 times that tech was “working on the issue…”. Thus, we couldn’t book excursions, reservations for dinner, or even see the schedule for the day on the app. It never worked for us. Booooo. I’m sure it’ll be figured out eventually, though.
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Trip 2021
This was our first trip on a cruise. I am a young single mother, and brought my 7year old. It was a little nerve racking going just the two of us, but we will absolutely do this again! Between the staff that had helped us, Alfredo V for our rooms, he made the experience wonderful, my son was so excited to see what he would leave him each time we came back to the room. The wait Staff, Sylvester and his assistant made each dinner amazing, they even remembered our orders and were more than gracious. Also to the staff in the breakfast buffet, Bernadette, from the Philippines, smiled and was a pleasure, she helped us as soon as we came in each morning. Also we would like to send a huge shout out to Christine, from the Philippines, who was our assistant wait staff, she made each meal worth it! Christine was so enjoyable and we wouldn’t have had a better breakfast without her!!! Thank you to all the staff, it made our first cruise a memory we will never forget, and also helped us make the easiest decision to book more cruises in the future!!!
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Royal Caribbean Ships.
We have sailed on Royal Caribbean "Anthem of the Sea" five times over the last 7 years. It's home Port is "Cape Liberty" Bayonne, NJ. We always have goods days on board no matter where you are and what the weather is. Their basic food plan is great for variety and quality. We always buy 1 or 2 premium dinning which costs a little more but I love their " Chef's Table" dinning. Space is limited to 20 guests. It's a wine & food pairing experience. The ships chef greets you and explains all 5 courses. The wine experience is similar and is explained why a different particular wine is served with each course. Definitely a class act. We live within an hour's drive from our home to Bayonne. We hire a car & driver so we do not touch our luggage from our home all the way to find them in our spacious cabin when we enter it. There is long term covered & secure parking. For us it's the least stressful vacation we have ever experienced. Peace.
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Nothing being updated at all
Can’t use the app as nothing is being updated. Appreciate the ships aren’t sailing, but many of us have booked holidays that we would like to be able to use the app for whether ultimately they are cancelled/deferred again
Further to the response.l recvd from RC 9.6.21. I do have booked sailings....2 actually...does that not count under your comment ‘currently our app is built for guest who have a future vacation planned.... that’s the point, I am one
Further to the response.l recvd from RC 9.6.21. I do have booked sailings....2 actually...does that not count under your comment ‘currently our app is built for guest who have a future vacation planned.... that’s the point, I am one
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Response from developer
Thank you for your comments, we apologize for the frustrations. We are working hard to continue deliver new features to better serve guests in the app. Cruise content in the app will be available roughly 90 days before sail date. I would suggest to check back when it's closer to your trip. Please stay tune and we appreciate your patience.
Jenny Kittel
Words cannot express what Royal Caribbean, your staff & your magnificent ship have done by way of rest & recovery for the emergency services on your thank you first responders cruise. Absolutely 5+ stars on everything!!! Will definitely cruise with you again & highly recommend to anyone considering a cruise. These guys are the benchmark. Sincerest thanks, Jenny & Dennis Kittel - Adelaide SA
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Food
Not as good as expected.
Staff excellent.
Bed really hard.
Staff excellent.
Bed really hard.
Many features do not work
It is February 19, 2020 and I have been calling RC since December 2019 about the apps missing, advertised functions. I cannot check in, see any information about my cruise, see excursions or anything. The only thing I can see I’d my sailing date and the guest. Each time I call I’m told to uninstall and reinstall... done it about 12 times now with no success. I’m less than 40 days away and I can’t check in. I can use the desktop but my security photos are on my phone not my desktop. What’s the point in an app, and tech support if they do not or cannot help.
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App Feature suggestions
Written from a passenger on the symphony of the seas ship
Would be great to be able to select speciality dining reservations before the cruise, especially if picked the dining package - makes it easier to coordinate show times and dining
Should be able to chat with the royal app, with other guests on board, especially those in your party - part of the reason we picked a cruise was to get off the grid - but we wanted to still be able to communicate with those on ship, especially those in our room - to meet up, especially on such a large ship — I’d be willing to pay a few bucks a day for this feature, without having to get the WiFi package
Reservations - such as those in the spa should show up on “my calendar”
Would be great to be able to select speciality dining reservations before the cruise, especially if picked the dining package - makes it easier to coordinate show times and dining
Should be able to chat with the royal app, with other guests on board, especially those in your party - part of the reason we picked a cruise was to get off the grid - but we wanted to still be able to communicate with those on ship, especially those in our room - to meet up, especially on such a large ship — I’d be willing to pay a few bucks a day for this feature, without having to get the WiFi package
Reservations - such as those in the spa should show up on “my calendar”
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