Leave a Review BetterMe
Workouts mostly great but service is bad
Workouts are mostly great. It helps to hear and follow along without having to stare at the phone for what’s next and when to transition; however, there are a lot of errors. The app should allow for quick feedback by workout because it’s weird when you are doing a completely different exercise based on audio than is demonstrated on video, or you do the same exercise multiple times on the right as instructed thinking you’ll come back to left and never do, etc. Also I purchased the 30-day toned tummy challenge for $4.99…has no narration that explains the move and no transition warning, so unless you are staring at the phone, you cannot follow along with ease. Haven’t seen enough at home fitness that caters to the use of just hand weights. Many at home workouts refer to equipment needed like machines (or two) in a gym. Have to click on each workout to see what I can do with the equipment I have at home. I tried to use it for food tracking but felt like other apps had better functionality. Also responsiveness to questions is the worst I’ve seen. Then when they finally respond, you’ve moved on to something else. At this point, I could use great workouts and device connectivity to other popular apps.Show lessTIK96
Developer Response
Hello, and thanks for the feedback! That's a real pity to know about your experience. You may always manage your daily training in accordance with your current needs. So please go to your Profile and change your focus zones there. Also, ensure to stay logged in to the app with your correct credentials to see your personalized plan. Otherwise, it can show you another one not quite suitable to your initial requests. For more assistance, please reach us at gethelp@betterme.world. UPD: We still cannot find your email request with details. Have you lately sent it to the BetterMe team by email? Our squad is here to always help you. Best Regards, Team BetterMeNo lie—one of the best fitness aps around
I downloaded this app based on Instagram advertising the wasted no time in signing me up for a subscription plan, so suffice it to say, my attendance were up to a possible scam. However, after a few weeks of using this up, I can confidently say it’s one of the best overall fitness apps around. Not only are there features like calorie and water trucking plus fitness and exercise, calorie burn counters that, well, how are useful, or customary for just about every iOS wellness app, the BetterMe app goes five steps beyond by creating customized meal plans for you inclusive of daily recipes that accommodate all major dietary restrictions and allergies (shocking for someone gluten-free, egg-free and nut- free, as well as paleo & pescatarian !!), the app also creates workout regiment for you that take into account injuries you identify in your initial survey (knees for instance) with great instructional videos.
Honestly, to say, I am gob, smacked by this up, would not be an exaggeration. I, feel like they have launched fitness software to rival even the likes of peloton and other major industry players without so none of the cost or icky branding.
I 10/10 enthusiastically recommend.Show lessmogli3
Developer Response
Wow! You made our team's eyes water! ❤️ Million thanks for such a thorough and detailed review. We adore it when our users name what exactly they love about the app the most, so thank you for sharing. Please, remember that we are here by your side should you need any guidance or a word of encouragement. Good luck with the results! Kind Regards, Team BetterMeDevelopers need to get the ball rolling
The app has the potential to be so much more than it is.
Functions I appreciated: keeping track of nutritional intake, daily steps, weight , and a variety of at home exercise videos to do at your own pace and fitness level.
What I don’t appreciate: In the app it shows tracking heart rate, and sleep. A promo plug kept encouraging me to purchase a $60 better me fitness band to maximize all the above. Sadly that’s a lie. The band isn’t even fully compatible with their app yet. $60 wasted. The band took 6 weeks to receive which was a bit ridiculous.
Over all I lost over 15 pounds in 2 months but I contribute it all to managing calories because I only did a couple of the workouts a week due to being a night shift nurse with a limited amount of time to work out. I did reach out to them and they suggested fasting often which I already did, but not by choice. I like the workouts when I can do them but I’m not sure if it’s worth the cost since I’ve yet to compare it to anything else.
I’d like to see compatibility to band and app, a better way to customize workouts to specific days vs daily reminders that I’m not working out. If I could workout more i would but I’m working 16 hours a day and sleep all day until it’s time to get ready to go back. I’d love to be able to set what days I can workout and then load a workout for that specific day.Show lesskwvyer gcire,codemdv
Developer Response
Hello, and thanks for the feedback! That's a real pity to know about your negative experience with some features of the app. Kindly note that wearing the band can bring you better results as you may track more parameters and keep your health controlled. In order to edit workout reminders, please follow the steps below: - open the BetterMe app; - select More → My Profile tab at the top; - tap Reminders (allow reminders if they are turned off); - edit Workout reminders (days, time) Do get back to us at gethelp@betterme.world in case you need any other assistance, we're happy to help. Updated reply: We still cannot find your inquiry, please reach out to us with a request at gethelp@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 7-digit code from the auto-reply here. Kind regards, Team BetterMeOnly gets 2 stars because of the different checklists and motivational notifications
This app was highly recommended to me by a friend. I am now reconsidering that friendship. On the surface, it looks like a great resource. I did like the motivational articles and notifications. But that is where the like died. The food database is absolutely horrid. Macros are not given for over half of the foods and your commonly entered foods are not saved for a quicker add.
I tried to do the exercise plans, but when I would rate something as not for me due to previous injuries, no modifications were ever put into place. I ended up using my Apple Fitness app. I added the meal plan thinking it would be a great tool to get me jump started on my journey. It looked like a 12-year old made that plan. Steak and vegetables, chicken and vegetables, the same breakfast and lunch options repeated each week. And oh, look! Squid?!?!?
I tried to cancel both subscriptions and the interface is so horrid, that it’s next to impossible to do. I cannot believe that I let this thing turn me into a Karen. I have learned my lesson. Never pay for an app again, especially without reading the reviews. I have gone back to My Fitness Pal and have actually started to lose weight. Going back to that friendship, however, will probably not be happening.Show lessPrincess Celli
Developer Response
Hello! Thank you for your feedback! We are very disappointed to hear of your experience. This does not come anywhere near our standards of service. Please email us at gethelp@betterme.world as we would like to discuss this matter in further detail. We hope you reach out as we take your input with serious consideration. Kind Regards, Team BetterMeUnder delivers big time
I signed up for three months. Admittedly swayed by the constant Instagram reels that showed some very interesting challenging workouts. I filled out a profile, and despite the fact that I am a very athletic person for my age, and very experienced, there was no adjustment for that. I believe my 90-year-old mother could do these exercises. the icon for my age group is absolutely insulting in this day and age. The 28 day wall, Pilates was nothing more than stretching. There was no progression no real change and the same thing over and over for 28 days then it stops there is not a new one. You can keep doing it over if you like. Why not show some of the advanced Pilates that she shows on Instagram constantly or is that just to show her self off ??? The content articles I thought were cery helpful in the beginning about habits and changing behavior, but then it just stopped. There was no new information every day as promised. Perhaps if I had said that I was 20 years old, I would have gotten something else but honestly not worth . Do not waste your money.Show lesswalking wahine
Very disappointing!
I tried the 30 day wall Pilates. The exercises were fine. Very doable. My problem is the app holds the videos hostage. There are 26 videos in the 30 day program. Each day you’re allowed the next video. You can’t progress to the next one for another 24 hours. Also if you skip one day your screwed bc you will never catch up because after 26 days they start you back over to number 1! So just as I was getting to the more challenging videos the thing started back at number 1 again with no option to open the videos I had been through before!
I reached out to the customer service and they just verified that this is how the program works. I think this is completely unacceptable. I only was able to get about halfway through the program before it reverted to video 1. So if if you’re planning on trying it for 30 days know that that means you need to do a video a day 7 days a week. Most app give you the 30 videos upfront and let you keep them afterward. Not here. Use it or lose it!Show lessPandamonium16
Maybe 3 stars if it were free.
However, for a pay-for app, it is lousy. The food recording is ridiculous-good luck finding what you are looking for in the measurement that is reasonable. Many different measurements seem to have been done by a completely inept person/machine, having 5 different measurements that all say the same calories. Then, you HAVE to give access to every part of your health on apple in order for it to track your steps or to even log your weight? I don’t use apple health and don’t want to share my information with it. I can understand the steps but allowing just the step tracking to share does not work at all, it still requires you to share everything. What is the point of having separate sections if yo can’t allow one section. These issues render half of the app unuseable, add to the fact it doesn’t sync with Fitbit, and I def wouldn’t recommend this app for anyone unless you are only looking to read the little quips which are nice but so far are all information you can get free online in weight loss articles, just broken down in smaller bites. The water tracker is nice, and I haven’t tried the workouts yet since I use another app for those that is easing me into them.
The daily log in award thing doesn’t even work correctly. For 3 days it told me I was at “day 5” and then I updated the app and it sent me back to 1.
And despite what the response to my negative review says, it does not sync with Fitbit. There is not even an option.Show lessMomwithlittlepeople
Developer Response
Hello! The Calorie Tracker tools are easy to use and always have something to offer. If you are not sure about the community records connected to your possible food logs, please search for a green checkmark that confirms that this position has been checked by the professional and the calories\macroelements per weight are correct. We are using Apple Health Toolkit to provide our users with the correct tracking for their Steps, Weight, Activity timers, etc. Giving permission to Read and Write data allows BetterMe to synchronize with your Health app and other apps connected to it. Every Heath checkmark is connected to each other, and that's why marking only one does not do the job in the case of BetterMe. The data simply can't be transferred from BetterMe to Health and vise-versa if you will not mark all the permissions. Also, BetterMe can synchronize with FitBit and related apps. We will be happy to help you with that synchronization. The Chapters function is only a small, motivational, and quite a new tool that has been created for additional stimulation and help to every user willing to read those chapters. The doze of the information which users receive every day is quite limited to make sure every word will be read with proper attention and thoughts. Of course, this is nothing new nowadays, and everyone can find something similar on the web. Still, we made this tool unique and helpful for everyone willing to follow the recommendations. We highly recommend you check the Workouts out. We are doing our best to adapt them for every category of users. UPD: Please reach us at gethelp@betterme.world, and we will do our best to fix the problem.Update/ excellent customer service
I purchased this app in March! Yeah- amazing access to meals and workouts! I purchased the year subscription. Well something glitched and now I cannot log in. I have contacted the developer and they asked for ALL of the possible emails that I could have used to create the account. None are found. The next message- looks like you signed up and just need to fill out the profile… uhm, I cannot do that if I cannot log in. Please help. This is such a disappointment for weeks now!!!
I finally got ahold of someone who reset my account so I could log in. (After trying all the normal things: delete app and reinstall,reset password etc.) Although I lost all the data I was tracking daily- they finally reset my account- and challenge I had also purchased and they updated my renewal. They thankfully reset so I have a year access since I only used about a week- Frustrating at first but so glad they could help!Show lessTrimomsarah
SUPER Effective
I’m returning to this app after a year hiatus.
At the end of 2020, I decided I needed to focus on something other than Covid. My husband and I had been dealing with infertility for 10 years and I know I felt solely responsible. We had a talk about trying IVF and I decided that I was probably not at a healthy weight to be considered for it. An acquaintance suggested this app, so I downloaded it and hit the workouts and calorie tracking hard. I feel that I saw results pretty quickly and was super excited to be on the right track to healthy! Two months into using this app, I started looking into clinics that offered IVF. I didn’t need to though, because the same month I discovered I was pregnant. We welcomed our daughter at the end of October 2021.
I truly see now how important my health is and I have this app and my experience using it to thank for my new outlook. I’m excited to take up where I left off! Thank you for the hard work you’ve put into this program! It has been life changing!!Show lessLaserchick3000
worthless “plan”
UPDATE: So I emailed them and I did get my money back. The developer asked me to update my review. I will say that they were quick to respond to my email, which I found in these reviews, but didn’t find in the app. Regardless, I’m glad they honored the refund and I hope that other people find the app useful. The customer service was quick and I’m pleased with that. . . . . . Well I paid for 3 months for a program that claimed to be geared toward metabolic typing— it’s not, claimed to have great meal plans that are really just lists of recipes with no actual guidance as to why they’ve chosen these meals, no shopping lists, nothing. And their money back guarantee is a JOKE. You cannot go through the App Store and have to send them multiple ridiculous screenshots. SAVE YOUR MONEY and use any other free app out there. I wouldn’t call this a scam, but it’s completely useless and misrepresented. Also, there’s some sort of comment from the developer saying they can’t find peoples emails? That’s not something that is even asked for upon cancellation. If these developers aren’t trying to just keep peoples money dishonestly, they’re doing a great job of acting like it.Show lessShelbyd505
Developer Response
Hello, Shelby! Thank you for sharing your extensive feedback both here and via email. We have carefully picked workouts & meals according to your quiz answers. All your preferences were applied to your BetterMe profile if you logged into your account. Our advertisements highlight the concept and idea of our app that focuses on the holistic approach to health. We offer a number of tools, not only calorie counting. All our meals were prepared by nutritionists. Sorry to hear that you did not like any of them. At the same time, BetterMe offers you an opportunity to log your own meals if the suggested ones are not to your liking. Your payment has gone via the official website, not via the App Store. Our team has fulfilled your request immediately after you contacted us. Yes, we do have a refund policy that every user can get familiar with before the payment. Despite your concern has been addressed, it's truly a pity to hear that you call the company's actions dishonest. We have provided you with a solution as well as tips regarding the app. Regarding the email address - if someone contacted us from any other email address or nickname that is not the one he or she has purchased the license with, it's obvious that there might be trouble locating the order swiftly. Our team always asks for additional details for faster resolution. If there are any other doubts about the service, please reply to us at gethelp@betterme.tips so that we could do our best to dispel them. If you still have concerns about the whole situation, please do let us know what your bad rating is related to. We always welcome fresh thoughts on how to improve the app and make it more suitable for our customers. UPD: We understand that nothing is perfect. And we are dedicated to BetterMe making it better and more convenient for a wider number of users. We always attend to each feedback to think over further implementations. Kind regards, team BetterMe
