Leave a Review BetterMe
Meh. Not worth it
I’ve used several health apps over the years and thought I’d give this one a try after seeing an ad. I was prepared to potentially waste $40 if it wasn’t as good as it appeared. Aaaand… It’s not. I found the process to track food cumbersome. The barcode scan didn’t work on a single food I tried and many foods weren’t found in the database at all, so I had to manually enter the macros. No ability I could find to copy a meal, so I had to go through the same annoying process of entering each component of my breakfast every morning. After Day 3 of that, I’d had enough. Other features, such as weight and exercise tracking, were difficult to navigate to and set up. Nothing user friendly at all about this app. $40 blown. That they don’t offer a 7-day trial should tell you something.
There are far better options out there, so I’d suggest googling “best health and fitness app” and reading a few articles to find one. That’s what I did and found a far superior option for about the same investment.
Oh, and I find the responses BetterMe gives to critical reviews here annoying. Don’t blame the reviewer, folks; make a better app.Show lessSharchen Norbu
Enjoy the meals, but…
These meals are delicious and though I just started the program 5 days ago, I’ve already lost several pounds. Problem is, and I’ve emailed customer service about this, there are errors in either the ingredients or the recipe. They don’t always match up. Example: the ingredients will mention one vegetable and the recipe never mentions that veggie or what to do with it. Or the recipe will say heat oven to 180 degrees, (180?) and Carbs 25 minutes. Carbs? Do they mean cook? I’m assuming , yes. Photos don’t always match recipe: strawberries in photo, but pears in the recipe. I just feel that the editing is poor. And if the meals are not edited, what else might be incorrect. That being said, I like most of the program. Not love, but like. The workouts and articles are good. The logging of the recipes could be better when it comes to scanning a barcode for nutritional value. The MyFitness app scans and all the info pops up immediately. Here at BetterMe, after scanning, so far I’ve had to fill in every detail, fat, carbs, protein, etc. myself. Hope this helps some people and I hope BM can look into the issues.Show lessFeelingbetrayed
Developer Response
Dear customer! First, we're proud of your achievements, keep on doing the same way! And we do treasure your full description of the issue you have faced. It's much valued by our BetterMe team and we're ready to improve the recipes. Appreciate your time and effort in making us better too. At the same time, we'd like to know which meal plan you've been following and what exact recipes have got the mentioned flaws. As to the Calorie tracker tool, it's currently being improved. UPD: We are continuously working on expanding our barcode database, and we are on the way to making it better. In the meantime, we suggest using a workaround with manual food logging. In addition, after adding food, the number of carbs, fat, and protein will automatically be displayed for you. In order to view macros information of the food that you log, please open the "Plan" tab > "Add food" and swipe left on the "Calories available" circle. We would be more than grateful if you contact us at gethelp@betterme.world and send us some screenshots showing the mistakes in the recipes you mentioned. Your feedback would help our team know what to improve. Best Regards, Team BetterMecustomer service reps lying to customers lol
i haven't used my app in over a month from being too busy and have been letting the weekly charges stack up since there's no "skip the week" button or cancel subscription button. I looked through recent reviews on here to see if anyone knew how to cancel since there is no FAQ or quick help available on the app, and found the company responding with false info as recent as two weeks ago lol. multiple responses had instructions of going to the app, clicking "more" on the bottom right, tapping profile, then scrolling down to see the "cancel subscription" button. which is not a thing, doesn't exist, hasn't since i got the app or I would've a long time ago. what does exist is a "subscription terms" button which if you select and read through, you'll eventually find you have to contact them for cancellation. just tell people that??? or actually create a cancellation button? most people want to be able to have control over their money/purchases, without having to ask someone...Show lessjujualexis
Love this approach and program - app has room for improvement
Love the approach of exercise, steps, hydration and food tracking. All these together are giving me a chance at a better me. Loving the program so far.
Reasons for not giving a 5 are, iPhone and IPad apps don’t work together. App should be device neutral- Use the devise you have and have any activity or workouts sync up.
Also app is a little buggy with playback of some workouts with no prompts or visuals. Just ticks down the time remaining in the exercise.
Also, profile asks for focus areas yet always provides the same types of workout recommendation even with all areas selected…Arms. I would expect that if more than one focus area was selected, that the recommendations would not always be arms. I don’t have the time to preview the possible workouts everyday to pick the one I want. Want the app to do that for me based on the focus areas selected.
Lastly, scheduling reminders for workouts if setup, should also drive when workouts at suggested. I use the app to supplement Taekwondo training twice a week. I’d like to not get workouts on those days but the schedule doesn’t really do anything other than pop up a message. It should have those days as off in the suggested workouts.
Overall, I plan to stick with this program. It has helped start to form some good habits even after 2-3 weeks.Show lessgln2012
I like it, but...
So far I am enjoying the app a lot. The workouts are just my speed and the interactions are fairly easy to keep up with. I also love the reminders and accountability provided via the notifications.
The areas I think need improvement:
Food tracker: Everything is measured in ounces. I do not plan on weighing my food. Having the option to adjust the serving size makes it compatible for all types of lifestyles. I currently don’t use that feature because it just doesn’t work for what I’m doing.
Fast tracker: I love this option and the reminders to start or end your fast. My complaint is I cannot adjust the times of my fast. If I forget to stop the tracker, I cannot edit the end time. If I forget, then the tracker is completely off until I decide to start it again. Some days are busier than others so being able to edit would be nice.
Demonstration videos: The videos are extremely helpful as several of the workouts are new to me. The issue is the voice and the video don’t always match. The video will show arms down to the side, but the voice will say, arms bent at a 90 degree angle. Which is accurate? It’s a small issue, but when aiming for safety and effectiveness, it matters.
I do wish I would have used the free version a little longer before purchasing a subscription because I think other individual apps could give me exactly what I want at a lower annual cost.Show lesskaeNriysmom
Horrible customer service
I got this app because I was looking for some structure to my workout routine and it seemed relativity interesting, so I decided to give it a shot. However I didn’t like ridged the app was, and how it kinda goes from 0 to 100 with certain things. So I tried contacting support trying to ask a couple of questions, and waited a few days. No response. Did it again. No response. I contacted support again asking to cancel the subscription so that I wouldn’t get charged 40 dollars for a product I don’t even like, I have contacted them several times both through email, and on the app, and still no response.
This apps customer service is absolutely awful, I can see why some people would like this app, but I’m not giving it such a low rating because I don’t like how it functions. It’s because of the awful customer service I previously mentioned, this app is not friendly to its customers and it’s a joke of a service. So unless you want to go through several headaches while trying to get help from it’s support team, don’t even bother. And mind you my subscription still has not been cancelled, cause it seems that they still refuse to do so.Show lessIIASTROmicII
We Want Change
I love the app, but it needs a few more features. I would love to have more choices when it comes to the exercises. They have to think about your physical health, age, and weight. Some exercises are just made for people who are fit, young or both. At the beginning the exercises are modified to a beginner, but then they get more challenging. The problem is that after months of exercising when you’re overweight and older, your knees start feeling the pain, so I do recommend they stay on a modified exercise when it comes to putting all the weight on your knees or giving you the option within the app.
Also, it’s important to provide two feel good options because it helps you achieve that goal for that day, and also you have an option for those days when your life was crazy busy, active, and full of chaos.
Lastly, I have had many problems of it crashing down in the middle of my workout many, many times! This also discourages all the effort we put into a healthier lifestyle. I have even tried it several times, but it constantly crashes down. Also, I can’t even delete and reinstall the app because it might delete all my data. No easy fix for this until now.Show lessThe perfect combination
Developer Response
Hello! We are always glad to assist our customers and make their experience more pleasant. Please reach us at gethelp@betterme.tips and we will see what we can do for you. Kind regards, Team BetterMeEnjoyable, needs a few improvements
With gyms closed, I decided to look for alternate at home exercises. I am in my late 20s and looking to keep an active and healthy lifestyle. This app has great options. I subscribed and I really enjoy the daily 'do your exercises' that fit directly in what I am looking for. I also like the 'workouts' section if I am looking to work a little more on a specific muscle group.
Yet, for me honestly I do feel that the food and dietary section is not useful to me. I am not looking for nutritional advice, im only looking for workout ideas so this to me is not useful. I would advice BetterMe to have a full seperate app just for nutrition and one just for workouts with the possibility of merging data from both apps together if the user wants to. Otherwise, a lot of the data on this is just not useful to some people. I do get the whole concept of being a full plan of food and exercise but thats my experience.
Another think I want to point out is the 'do your workouts' section of the Plan page. Some days it recommends walking, other days it recommends a full 25 minute exercise routine -which is exactly what i love about this app and why I subscribed to it. Yet, skme days when i check the 'do your workout' section it says 'today walking' it doesn't make sense. I suggest modifying the Plan page to include under the 'do your workouts' section a 'walking' subsection and an 'exercises' subsection. That way you get to have both new options everyday.Show lessDina444
Developer Response
Hello! We appreciate you taking the time to let us know what you’re looking for — most of the improvements we make come from ideas and suggestions like yours. Other customers have also expressed their interest in these features, and we can see why. We're forwarding this information to our development team. Have an awesome day! Kind Regards, Team BetterMeBad Customer Service
I was not impressed with the app at all. I personally did not like that everything you do on the app requires additional purchases despite purchasing a subscription to the app in the first place. I paid almost $35 for the services upon my download of the app.
With that said, I chose to rate this app poorly due to their horrible customer service. After purchasing, I immediately realized the issues described in first paragraph. I emailed their customer service (Same day of purchase) through the cancel chat portion of the app with what I believe was within the cancellation policy I agreed to. I got a response saying sorry and asking what I did not like. Ok fine. I responded with a polite explanation and again asked for refund. They just stopped responding to the messages after that despite another request for an update. I wound up just disputing through my credit card and I was refunded.
I rarely rate apps because some people may love it while others don’t. But horrible customer service is something to be aware of if you’re paying these types of recurring charges for an app.Show lessRx2178
Great content Lots of options
The exercises are challenging and effective. The reminders and motivation are really helpful too. I do struggle with some of the meal plans as they do not seem to coordinate well into a shopping list. I will see something like rye bread for a meal (2 slices used) and then won’t see it again for weeks. To me that means buy a loaf, eat two slices, and then hope someone else eats it or let it go to waste. The logic there is a struggle for me. Fortunately I have obtained good results even when I sub a few things in to make the meal plans a little more economical. This app is best at just giving you a plan and not over complicating it. I always got stuck in paralysis by analysis from too many years of physiology and nutrition instruction with too little practical application experience. It is nice to have good foundational principles mixed with the simplicity of just doing what works.Show lessMickeyMike3810
