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Refund
I have the app and so does my daughter. We actually like it and has helped with our goals. There was an add for the meal plan onetime purchase for $9.99, I jumped on the offer and was excited to try the meals. Unfortunately I got sick and wasn’t able to try due to restrictions. But that’s not my issue. A week later I was charged (pending)another $9.99 and my statement said it was a subscription. At that point I wrote customer support to cancel my subscription. I wrote reviews and even tried through the app with no response. An automatic email was always sent saying someone would contact me within 8 hours. Then a week later I was charged again. At this point several reviews were written, multiple emails sent, apple support was contacted and nothing!! Apple support said that the purchase was not through apple but the company directly even though I made it through the app. I’m highly upset that this company has stolen my money, will not cancel the subscription I didn’t want, refuses to respond and it doesn’t look like I will be getting a refund. I have had to cancel my card due to this. Worst company ever!!!Show lessDrena23
Not User Friendly, good customer service though
UPDATE: The developer reached out to me after I wrote my review and after free emails back and forth, they kindly refunded my money. I appreciate their customer service and no hassle.
Original review: This app has some good features, but it's not user friendly. I like that there is a "to do" list each day, but you can't customize what options are in the list. I'm a nursing mom, so fasting is not an option for me, but I am unable to turn off that feature. Adding the food I've eaten in the calorie counter is pointless because it barely recognizes any food I try to enter. I end up bluffing my way through it just to get a rough estimate of my calorie intake. And, most of the measurements are in ounces. My fitness watch is linked, but my step count isn't updated with it. It seems I have to have my phone with me just to have all my steps counted properly. I like being able to record how much water I've had to drink, but I can't seem to change my goal. I like that there are several fitness options, however I haven't tried a single recipe. I don't have time to go shopping for specific food and make a meal for myself... I have 4 kids and they're not going to eat these meals! I'm really frustrated that I paid for this app. It seems totally different than what was advertised (I signed up through a link in Pinterest). A free trial wasn't even an option.Show lessCr@fty Mom
Developer Response
Hello! We understand that nothing is perfect. And we are dedicated to BetterMe making it better and more convenient for a wider number of users. We always attend to each feedback to think over further implementations. Kind regards, team BetterMeNot worth the frustration
I was pumped and looking forward to the daily workouts, meal plan, trackers for every aspect of the journey, and the data logs that synced with health app! Until... I purchased it. Within a couple of hours the regret set in, as I learned the app is just another run of the mill workout/meal plan. I was let down like the lever on a slot machine. Nothing is customized, preferences don’t matter, and once you make initial selections there is NO going back. It asks you about preferences and goals yet still gives the same basic generic plan to every user. Allergic to a food? You’ll either get over it or not eat, because it will be in your plan multiple times daily. You not a fan of eating all day and want to choose intermittent fasting? Too bad, because with this app you’ll get a meal plan filled with several large meals and snacks daily. Accidentally choose the wrong diet type? Oh well, locked in for life. Avoiding certain workouts due to disability? Heal yourself quick, you’re working whole body on day two! I wanted to love this app, as much as I love mid afternoon naps, but it is so far from user friendly I can’t give it more than one star.Show lessMOTGc1
Does Frustration Burn Calories?
This app has a lot of great articles, workouts, and recipes based on your preferences and needs. I enjoy the little quizzes you have daily, and the water intake tracker, but that’s really where the niceties end with this app.
Logging food is near impossible and not user friendly at all. The only measurements they have for most items is in ounces, and even then half the time it doesn’t pick up the fractions of an ounce you try to log in. Its food library is VERY limited, so good luck finding a barcode it will take. You’ll be entering in a lot of foods manually.
While the fasting countdown is a great visual to use, you can’t reset it. If you forget to hit start or stop, it keeps on keeping on. There really needs to be a way to adjust the times on it to be accurate. Plus, if you’re done eating, but not yet to the end of your eating window, you can’t start your fasting window early! Sorry, but I don’t eat the ENTIRE 8 hours of my eating window. It’s like the developers don’t understand intermittent fasting?
To top it all off, it doesn’t sync up with fitbits. It’s not even an option. So unless you have an Apple Watch and/or want to carry your phone with you 24/7, your steps aren’t counted, and you can’t manually enter steps or workouts.
Those 3 things are MAJOR fails for me as a user, and it’s very frustrating to know I paid to get a limited sliver of use from it. I really can’t recommend this app to anyone.Show lessidahoroots
Developer Response
Hello! We would really love to help you stick to your initial goals and do everything possible to make up for the whole inconvenience. It'd be great if you could contact us at gethelp@betterme.tips so that we reviewed your case closer and found the best possible solution. We hope to hear from you back. Kind regards, Team BetterMeVery Motivating!
This is an excellent app for weight loss, tracking calories intake, water intake, as well as workout and daily steps. I am doing the 16hours intermittent fasting and amazed by the results in terms of weight loss! I honestly never imagined an app would keep me as motivated as I am today as I usually lose motivation when it comes to healthy cooking and prepping meals. This worked out well because It lets you select the time you want to spend prepping meals and the ingredients you prefer using, so the suggestions for the Keto plan I chose are working great with my schedule, similarly to the exercise portion of it. The only thing I wish was easier to do is the food tracking, I wish it had a feature to group food in a recipe so I can use it another day if I made this recipe again, also if it had a history of the most recent items I used or the ones I keep reusing.
The last thing (and it’s not as important) but could be improved, is the ability to add fractions the your weight when you log in.Show lessChaza85
Edited review after refund
*Updated review: I was told there was a return policy that I didn’t qualify for. After I gave a negative review, I was offered a refund and then was asked to edit my review. Days later, I was asked again to edit my review. I suppose I am more pleased with my experience now that I was refunded. However, my original experience hasn’t changed. I believe the only reason I was refunded was to fix their reviews. I should have been refunded right away because I was dissatisfied with the products I purchased. I would rate their customer service at a 1 and the app itself at a 3 so I will
meet in the middle and raise my rating to 2. I won’t lie and give a rating I don’t feel is true. Rating are a way for customers to get the truth before spending their hard earned money. This isn’t just a $1.99 purchase, people should know what to expect.
Original Review: I purchased the app but it was not at all what I expected. The ad was misleading and it didn’t function at all as expected. I requested a refund and they just kept replying without answering me about the refund. They finally sent me a link to their refund policy which basically told me I needed to follow the suggested diet to a T for a period of time, yet request a refund within a certain time, leaving very little time to do so. By the time they FINALLY sent me the return policy, it was too late. Waste of money!! Won’t refund if you are unsatisfied.Show lessWhitxoxo72
Developer Response
Hello! Thank you for your honest feedback and constructive criticism, we have realized our mistakes and will work hard to correct them. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We hope that you will give us a shot in the future! Kind regards, Team BetterMeAn App for those lacking time
It was really troublesome for me to work out regularly for a very long time. I work extra 20 hours or even more every week, it was really difficult to fit a full-blown training session into my daily schedule. It became the least important priority, and I regularly skipped training instead of regularly exercising. This app was a game-changer for me. There is no way I don’t have 15 minutes to train every morning. Plus, the workouts continuously change so I don’t get bored. I usually like to go at my own pace, and it seems to me that the system in the app motivates you to push harder, but it is not a problem at all. I measure my changes each week, and I can say that I got much leaner than I was a month ago! It is actually much easier to extend your sessions once you get used to the short ones. I think my friends don’t want to hear me talking about this app any more as I do so much, but it really is that good. Try this app, you will be surprised how easily it fits into your routine! I guarantee you won’t regret the dollar spent!Show lessJenni Foster
The more I use it the less I like it
I’m torn between at 2 or 3 star rating. I purchased 3 months worth of this app and would not recommend paying for it. The first week I used the app I liked it a lot but as I realized some of my expectations of myself did not fit with what I was actually capable of doing I found I was not able to adjust my plan. I could edit my profile but my plan stayed the same and this discouraged my desire to continue using the app and keeping up with streaks.
I also found it frustrating that i paid to use the app and then also was expected to pay to participate in challenges.
I loved the menu and diversity of meals suggested but the pictures don’t match the recipe and the recipes are so basic that they were hard to figure out exact how to cook something. Also, once again, I was unable to change the way it had set up my plan so that it fit what I actually needed. I also was unable to save or find meals that I had made and wanted to make a second time.
I like the idea of the app but it definitely needs some work.Show lessSongifjoy89
Thirsty app
Everything cost extra. Wanna do some face yoga? Pay. Wanna avoid sugar? Pay. Even recipes say they are locked then ask you to pay, but you can not. The pictures don’t match the recipes. If you log food it has all sorts of store bought stuff to choose from but that’s not what I’m eating because I’m trying to lose weight. I like the scan the barcode of food option but why does it automatically log 3.53 ounces of everything. You can change weight but it lets you click on once’s as if you can change it to grams or liters or? and a menu pops up but there are no other options. This app is ok if you are vigilant about not paying extra but its not worth the price and then they have the nerve to wanna charge extra for all sorts of options. It’s crazy. The only thing I think is worth paying extra for is the personal trainer. But I never would bc this app seems desperate to over charge you and I would not trust them to be clear about your actually getting upfront. I’m already not pleased with what I did pay for.
Edit:
You responded to my review by asking me to email you guys but your contact us link allowed me to write a long email but the button to send never became active. I just want my money back.
Please refund my money.Show lessenolatonmai
It needs work.
I love this app and it’s easy to follow. I have already lost 4lbs and it’s only been a week! The different options for meals is amazing and the keeping track of water is nice. I don’t like that fact that I paid for this app and every day it’s asking me to purchase something else. It put a lock on viewing my meals for the week and there is no option to decline the offer it just stays there every day. Now I can’t meal prep because that offer won’t go away and it will only show my meals for that day. Also I don’t like how when I heart a meal you won’t find it saved anywhere so you can make it. Also if you make a meal with the options that it has for you, it says log meal. If you click on that it does absolutely nothing, you still have to log your meal. It won’t save previous foods you ate either. This app is good but the small things will make it better. Stop trying to force me to add on my plan I should be able to decline that!Show lessgfhfdhv
