Rubbish app
Horrible updates
Batteries wear out so quickly
Update: in the Chicago suburbs
1. I sometimes bicycle 10 miles a day, but the fossil q doesn’t acknowledge it, just tells me I haven’t reached my step goal. Pretty discouraging!
2. I recently tried another brand (rechargeable) and have discovered the fossil was only registering 1/3-1/2 of my steps. I no longer am using the Fossil Q. It was a nice introduction to wearable step counters but I need better feedback for my exercising efforts.
Response from developer
Thank you for sharing your review. We are truly sorry to hear of the issue you experienced with your watch. Please email us at q@fossil.com with your country of residence so we can look further into this for you.
Q
Response from developer
Thank you for submitting your review. We are sorry to hear of the issues you are experiencing. Please be advised, the calories on the device are calculated by calories related to your physical activities like walking, running, swimming, etc. and the basal metabolic rate (BMR) of energy needed just to keep your body alive. Even if you have not performed a lot of activity in a day, you will still burn calories related to your BMR, which can be a surprisingly large number - more than 1,500 calories for many users. Your devices calorie estimate is based on the most updated medical research on energy expenditure. If you show your activity is lower or higher than normal, please send us screenshots of the data you are seeing at q@fossil.com so we can look further into this for you.
Fossil Q Legacy App Does Not Work With Apple Health
Q E 0239 : I tried connecting and it’s not connecting at all
Fossil q
Let’s think about the user not the developer.
The updates however!! Why does finding an update immediately cause the watch to lose connection and stop tracking steps. Is it possible for the tracker to continue to track steps if an update is available? Being able to postpone the updates would help. I recently went on a 3 day camping trip. Updates hit the first morning out. So no steps recorded all weekend. Finally on Sunday when I got back to WiFi, there was an update waiting when it finally reconnected.
I am the consumer here. The ultimate goal of your company should be to to sell watches not keep the developer happy.
Response from developer
Thank you for submitting your review. We're very sorry to hear about the issues you've had with your Q54. We would recommend completing a reset. In order to do so, please hold down the button on the back for no more than 7 seconds. Once you have done so, disconnect and reconnect the watch in your phone's Bluetooth. If the issue continues, please send us an email at q@fossil.com.
I love fossil.
Response from developer
Thank you for taking the time to write your review. We are truly sorry for the issues you are experiencing with your Fossil Q device. We would recommend ensuring your phones OS and your App are up to date. We would also recommend force closing the App and opening it back up. If you are still experiencing issues, please email us at q@fossil.com for further assistance and troubleshooting.
