Worst Company
I originally switched to WING in 2018 when they first launched and was doing the cash back for unused data. Over the last few years they stopped doing that all together and customer service has basically been all bots.
Last year they ended up switching our towers to Verizon which is the worst coverage ever. Recently, we went out of town and for some reason our coverage went in the trash and we basically ended up stranded in an unknown town with no service for over 24 hours having to try and find restaurants with WIFI.
NOW, we are trying to switch providers and they basically hold your account number and Port ID hostage by having you contact customer service. No one answers you. I’ve been on “hold” for 2.5 hours. They make it impossible for you to get your information. It’s not on any of the invoices or in your accounts online or in app.
Probably the worst company to go with. Stick with your main providers, it’s not worth it!
Last year they ended up switching our towers to Verizon which is the worst coverage ever. Recently, we went out of town and for some reason our coverage went in the trash and we basically ended up stranded in an unknown town with no service for over 24 hours having to try and find restaurants with WIFI.
NOW, we are trying to switch providers and they basically hold your account number and Port ID hostage by having you contact customer service. No one answers you. I’ve been on “hold” for 2.5 hours. They make it impossible for you to get your information. It’s not on any of the invoices or in your accounts online or in app.
Probably the worst company to go with. Stick with your main providers, it’s not worth it!
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error error
Latest version of app that updated as of 3 months ago, has been giving me non stop issues. I get a constant error message whenever I open the app. Whether I made a payment or not it says “payment successful but error with your payment please call customer service” Every single time. I have reached out to customer service and not one straight answer. I have to have them manually turn my phones service back on after I make a payment when it should be automatically after so much
time. I also haven’t been getting great service around my house. I have a data plan and only wifi is what gets me online. Not happy at all.
time. I also haven’t been getting great service around my house. I have a data plan and only wifi is what gets me online. Not happy at all.
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Love Wing
I’ve been a wing customer for a few years now. I’ve switched back and forth between their services and they have worked with me to figure out which would be best for me. Have there been some issues? Yes of course. But I still love the company. Right now though, there is an issue with the app itself. They’ve been upgrading the system but the app doesn’t have the data usage part anymore. And it surely doesn't look like what it shows above. That is frustrating. As for customer service, I don’t call them, you can speak to customer service through the app. It works out fine for me. I love the service, I just hope they fix the app soon. Sure would be nice if the app looked like that above here. Maybe it will soon.
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Terrible customer service, cheated me out of money
I’ve been with Wing a couple years now. Things have gone downhill drastically. I don’t like writing negative reviews, but I’m hopeful this helps warn people from signing up. My phone was shut off randomly from any service or cell data. I didn’t receive any notification that I was out of data in email, text, or on the app. I reached out to customer service and spent hours and days waiting for a response. Finally I was able to talk to someone who said there was nothing they could do. I couldn’t buy more data because they said it wasn’t possible. They said their app doesn’t support their system upgrade which is why I can’t see anything or do anything. I asked for my information to switch to another provider which would be half the cost per month and had much better reviews. No one responded to me. No one got back to me. Eventually I got in contact with senior management. She said that my concerns are absolutely valid and she’ll submit a request for a refund. With Wings “system upgrade” you have to pay for the next month the month prior. Since I was switching to a new provider, I wanted that month back since I would not be using it (I really should be getting almost 2 months back, but I only asked for one). I just got an email saying that they do not give refunds and that there’s nothing they can do. Please stay away. They’re going downhill and you don’t want to be caught in the mess or out of money.
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If you want a service you can contact, look elsewhere
I have never left a negative review, but this is too much for even me to deal with. I’ve had Wing since 2018 and was quite happy until the past year. I finally decided to leave because it is near impossible to get a hold of a customer service representative. There have been times I’ve had to wait days to hear back.
The last time I tried to cancel my plan, they promised me a lower rate, beginning with the next billing cycle. When that billing cycle rolls around, what do I find? The same rate as before—not the new one I was promised. Bc it’s so hard to get a hold of them, I decided it wasn’t worth trying to follow up over a ~$7.00 difference in cost. Oh, by the way: They’ve been slowly increasing their rates over the years.
The final straw is they promised me a new SIM card to replace a faulty one (that they sent to me as part of their network upgrade) and I am still waiting for it a week later. That’s a whole week without cell phone service, while paying for said service. Currently waiting to hear back from them after both emailing and initiating multiple chats so I can port my number out and move on with my life.
It’s really too bad, because I’m sure the employees work hard. I hope Wing sorts itself out so there are fewer customers in situations like mine.
The last time I tried to cancel my plan, they promised me a lower rate, beginning with the next billing cycle. When that billing cycle rolls around, what do I find? The same rate as before—not the new one I was promised. Bc it’s so hard to get a hold of them, I decided it wasn’t worth trying to follow up over a ~$7.00 difference in cost. Oh, by the way: They’ve been slowly increasing their rates over the years.
The final straw is they promised me a new SIM card to replace a faulty one (that they sent to me as part of their network upgrade) and I am still waiting for it a week later. That’s a whole week without cell phone service, while paying for said service. Currently waiting to hear back from them after both emailing and initiating multiple chats so I can port my number out and move on with my life.
It’s really too bad, because I’m sure the employees work hard. I hope Wing sorts itself out so there are fewer customers in situations like mine.
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Horrible customer service!
If you never have an issue this may be a good service to use. If you like spending hours on a chat or sitting on hold for 45 min each time you have an issue, this also may be the service for you. Two separate occasions that took over an hour to fix(payment method issues, porting to another carrier) which should have taken 5-10 min tops. Their customer service reps are also rude and want to keep the chat going as if they get paid more for the time they take to address a customers issue! Don’t do it!
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Love Wing
I’ve had Wing for over a year now and I’m quite happy with it. I especially love the price.
Was cool until it wasn’t
The service is fine, I have no complaints - technically you’re not saving $ because some of the bigger carriers have similar plans now. If anything the trade off isn’t great, because at least you get customer service (not AI) with the bigger carriers.
Customer service. My biggest pet peeve with this new era we’re going into where ppl will cut corners on a personal touch just to save a dollar. Messaging and texting a person for help is great for some things, but when a 5 minute task takes 40 minutes, this is utterly ridiculous.
In wanting to switch carriers, the conversation was dragged out for like an hour and I was extorted into paying $18 just to get my number (which I’ve had for 20 years) released. They said it was because we were two days into the new billing cycle, but I had been trying to call their customer service for at least 2 days.
I’ve never gotten anyone on the phone at Wing. If little things like this annoy you (you know, because your phone is essential and it’s an expense that’s locked in), I would pass.
Customer service. My biggest pet peeve with this new era we’re going into where ppl will cut corners on a personal touch just to save a dollar. Messaging and texting a person for help is great for some things, but when a 5 minute task takes 40 minutes, this is utterly ridiculous.
In wanting to switch carriers, the conversation was dragged out for like an hour and I was extorted into paying $18 just to get my number (which I’ve had for 20 years) released. They said it was because we were two days into the new billing cycle, but I had been trying to call their customer service for at least 2 days.
I’ve never gotten anyone on the phone at Wing. If little things like this annoy you (you know, because your phone is essential and it’s an expense that’s locked in), I would pass.
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Amazing new mobile company
I never do reviews but. I honestly being doubtful about new cell company providing great service and unbelievable prices and definitely best customer service and here it is. I recommend
Best phone carrier 😊
I love wing when I first heard of It I was like this can’t be true $55 everything unlimited and they don’t over charge you when you miss a payment after taxes and fees it’s $60 you can’t beat that I was paying over $180 with AT&T for my phone only that’s way too much then they over charge you and don’t even tell you that in the beginning when you sign up for their service I love how wing works with you even when you can’t pay on time and you can use any phone service and carry it over to wing so I still have AT&T but with wing
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