Flour Bakery Rewards User Reviews

Flour Bakery Rewards

Make Life Sweeter LLC

Lifestyle

Food & Drink

Reviews Summary

Positive highlights

🍞

This app hasGreat improvement over old version

🚀

This app hasQuick, fast, and easy to use

🍔

This app hasDelicious food, including pastries, sandwiches, and salads

🏪

This app hasConvenient order ahead feature

💳

This app hasIn-store payment option

💫

This app hasBeautifully designed app

🎁

This app hasRewards program

Negative highlights

🔍

This app hasUnclear how to navigate back to menu after selecting an item

💳

This app hasIssues with Apple Pay and Google Pay

🔒

This app hasExisting passwords not accepted after update

⏰

This app hasUnable to order ahead for desired pickup time

🔍

This app hasUnavailable items not shown until checkout

🔀

This app hasInability to modify or leave out certain items in an order

🐛

This app hasGlitchy, buggy, and inconsistent app performance

🗓️

This app hasLack of daily specials menu integration

🔍

This app hasUnclear transaction history and loyalty rewards

🔍

This app hasDifficult to navigate and read the app interface

Top reviews

Most RecentHighest RatedLowest Rated

Glitchy and often have time placing orders

When they updated the app something happened and now it’s always glitchy and constantly tells me “we are experiencing an internal error” so I can’t order. Also always tells me I need to select a new pickup time within 30 seconds of adding items to my bag. The old app was much better. I love Flour but they need to fix this.

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j—2

4 months ago

Response from developer

Hello! Thank you for writing and for letting us know! If you could reach out to us at guestlove@flourbakery.com we'd love to try and help. We hope to hear from you!

Can’t use Gift Card in-app

App is easy to use and I love your food - would love if you could use a physical Flour gift card as a form of payment when ordering through the app. It would be great if all locations could make sure that the necessary allergen options can be selected (not greyed out accidentally) too when the proper ingredients are on hand.

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Peabody307

5 months ago

Response from developer

Hello! Thank you so much for the kind words! We're thrilled that you are liking the new app! If you email us directly at info@flourbakery.com we can add the gift card to your account. We hope to see you again soon!

Works great just a note

The app is a great improvement over the old version. The only thing I am seeing that may be considered a bug is that the user needs to manually view their order status on the Home Screen once it is complete to clear it. Otherwise a backlog of old completed orders need to be cleared out one by one by tapping on the egg logo. Can a fix be implemented where these clear automatically after a certain amount of time?

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Abbuba5258

5 months ago

Response from developer

Hello! Thank you so much for the kind words! We're thrilled that you are enjoying the new app. I have shared your feedback with our tech team and we'll look into it right away! Please always feel free to reach out to us directly with any questions at info@flourbakery.com! Have a sweet day!

Recent App Issues

Used to love this app but ever since the new app came out, I have been unable to order ahead. Keeps saying we’re having an issue with the internal server and only loads half of my profile information. I finally got it to a payment page today and it was just blank white. Please fix because I used to order every morning!!

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Karina_Boston

6 months ago

Response from developer

Hello Karina, We are so sorry for the trouble with the new app. The previous company shut down and we had to make a switch. We are updating and making changes often and hopefully, we will have an app that is better than ever! Please feel free to email us directly to see if we can help. Our email is info@flourbakery.com. We hope to hear from you!

Trouble with new app

I love Flour Bakery and am a regular on my way to work! However with the new app, I find that I’m unable to order ahead without having to select a default time that is often 30 minutes later than I’d like it. Recently, the earliest the app would allow pick ups was 8:15 despite the cafe opening at 7. Absolutely nothing against the quality of the cafe, but the app glitches have sent me elsewhere a few times because of the inconvenient timing.

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Lennie4878

6 months ago

Response from developer

Hello Lennie, Thank you so much for being a Flour Fan! We're so sorry for the trouble with the new app. We''d love to try and help if you could reach out to us directly at info@flourbakery.com. We hope to hear from you!

New version a step back

The various menus are crowded with items that are ‘sold out’; fully half the time there are server issues; can no longer use the app to pay when you order in the cafe! Not sure what the benefit was supposed to be, but it was to the detriment of the user.

SoEndGreg

7 months ago

Response from developer

Hello! We're so sorry that you're not loving the new app! The previous company went out of business and unfortunately the switch has not been as smooth of a transition as we hoped. We will continue to make fixes and I have shared your notes with the team. We'd love to send some credit for the trouble if you could reach out to us at info@flourbakery.com. We hope to hear from you and thank you so much for letting us know about your experience!

Glitchy, but working again

I just updated the app and now it will not bring up any Flour location basically rendering the app useless.

Follow up: the app is now working, thankfully. I liked the old app better but that’s usually the case when something new is rolled out. It’ll just take time to get used to it.

Zxift

7 months ago

Response from developer

Hello! Thank you so much for downloading the new app and we're sorry for any opening day glitches! If you email us directly at info@flourbakery.com, we can try to help with any continuing issues and we'd love to send you some credit to have a treat on us for your trouble!

Please add ability to modify half sandwiches

Hi! Love Flour Bakery and love the convenience of app ordering during the weekday lunch rush. With the most recent update, I’m now unable to add modifications to half sandwiches, which I really appreciated in the older app version. Please add this functionality back!! Thanks!!

Flourgirl222

7 months ago

Response from developer

Thank you so much for downloading the new app! I have shared this with our develpment team. Thank you so much for being a Flour Fan!

Problems with latest version

I love flour and have been very happy with the app in the past. It looks like a new version just got released, and I had a couple issues with it. I’m giving 3 stars to flag the issues.

After adding a lemon ginger scone to the bag, it wasn’t clear how to go back to the menu. I finally realized there was a back arrow in the upper left, but it blended in to the background image of the scone picture so was hard to pick out. I was expecting to be taken back to the menu after selecting the item. I accidentally selected multiple of the same item before I figured out what happened.

Then, I wasn’t able to use either apple pay (my preferrred option) or google pay. Some kind of error happened after selecting each of those. I finally resolved it by entering my credit card manually. That was a pain.

Hopefully these can get resolved, I am otherwise a happy customer!

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n00zphr34k

7 months ago

Response from developer

Thank you so much for downloading the new app and for being a Flour Fan! We will be adding new features like apple pay very soon. If you email us at info@flourbakery.com, we can try to help with any continuing issues and we'd love to send you some credit to have a treat on us for your trouble!