ART Test on video
Wasted a whole hour doing the back and forth.
I guess I need to look for another Online ART Test provider.
Fake! Phony! Fraudulent!
Response from developer
Dear Our Valued Customer, we sincerely apologize for this incident. Could you please help send us the details of your Doctor Anywhere account and the consultation ID to askus.th@doctoranywhere so that we can further check this for you. Thank you very much for choosing doctor anywhere.
Broken experience / Capitalizing on being official virtual ART approved
I’m short - the scheduler system is really broken and doesn’t update in real time at all. And the doctor supply is too low, but patients are stuck without options.
Details:
Situation is that I needed to do a supervised Covid ART test, and Doctor Anywhere is the only official option to do this virtually.
Tried the “book doctors available now” and waited through the entire 5 min countdown. I was led to believe that it would be successful because the app messaging says calls are picked up between an average of 1-5 mins. They must not include calls that never get picked up in that average. If there aren’t doctors available, don’t direct a user to the live call.
Tried scheduling in advance from a list of doctors and times that the app suggested they were available. Tried 6+ times for different times with different doctors - all of which were suggested by the app as available times. Then after 10+ clicks per booking attempt (which was the same information I had to put in every time), at the end it said “not available, pick another time”.
I gave up on DA and booked with Speedoc and had a very easy time getting a GP virtual appointment within the hour. Also got a referral for the professional ART sent to me right away.
Then booked the Supervised ART with DA (lots of supply there), and attended the appointment. Then I was told they can only do Supervised ARTs on basis of a referral from a DA doctor. This was NEVER made clear before! If this is the case, then it should be set up as a 2 part booking, or at least give a big warning in advance.
It doesn’t make sense that other licensed doctors couldn’t refer. If they’re going to create a racket / lock up on GP referrals for ARTs, then at least they have to have enough supply of doctors and a functional booking system!
Unable to schedule future ART appointments
Ứng dụng hữu ích
Response from developer
Cảm ơn bạn đã tin tưởng sử dụng Doctor Anywhere. Chúng tôi rất vui khi bạn đã có trải nghiệm tốt với ứng dụng. Chúng tôi xin được ghi nhận phản hồi của bạn và sẽ không ngừng nỗ lực cải thiện dịch vụ ngày một tốt hơn. Doctor Anywhere xin chúc bạn và gia đình thật nhiều sức khỏe, đặc biệt trong mùa dịch Covid!
Super fast and easy
Response from developer
Hi, thank you for your kind review! We're glad to know that we'd served you well and look forward to supporting you again in the future. - Doctor Anywhere
Doesn’t work
Response from developer
Hi Adrian, We would like to apologize for your negative experience at Doctor Anywhere. We’d like to learn more about your situation and make things right. If you could please contact us at askus@doctoranywhere.com at your earliest convenience, it would be greatly appreciated. Regards, Doctor Anywhere
Terrible App
1) The doctor ‘diagnosed’ me with general anxiety disorder (GAD) without a proper analysis and questionnaire.
2) On a second occasion, the app did not manage to get me a consultation but charged me for it. Have been writing in to customer service but have received no response so far. Would like my refund so I hope this review gets responded to. Thank you.
Response from developer
Dear User, We are sorry to hear that you did not have a good experience. We have taken note of your review and will share your feedback with the team. Please send us an email with your contact details to askus@doctoranywhere.com and our team will contact you soon to assist on your enquiry. Sincerely, Doctor Anywhere
Cannot rebook with favourite dr
Response from developer
Dear User, thank you for your feedback. Can you email us at askus@doctoranywhere.com with the name of the provider, and your preferred date and time, and our care team will get in touch with you to assist further. Thank you, Doctor Anywhere
USE A DIFFERENT PROVIDER
Huge inconvenience and waste of time.
Plus during circuit breaker / lockdown this doctor service is not using contactless delivery!! Driver said I had to open the door and sign his mobile phone screen with my hand to get the meds. I previously used WHITECOAT which was fantastic - going back to them.
Response from developer
Dear TripNi, Thank you for your feedback. We are really sorry to hear that you had a poor experience with us. We appreciate you bringing it to our attention, and we will work with the team to rectify the issues. If you have any further feedbacks on how we can improve, please do write in to us at askus@doctoranywhere.com Regards, Doctor Anywhere
