Pointless
If you’d have preferred to do what they offer through their Checkout Process, it’s a lie. I’m referring to their Samsung Finance. Unless you were fortunate enough to have established this Option sometime ago before their latest changes, if not then there’s no such luck for you to be able to use it, the only other 2 Options they offer are through Affirm or Klarna, but in my opinion, their Plans were just too extravagant for me. Such a shame. I love their products, mostly their TV’s, but unfortunately I can’t afford to pay them the full amount of their Product and Services right there and then. I hope eventually Samsung makes newer changes to their Online Shopping, that allows new customers like me to be able to select the preferred Option of their Samsung Finance. Hurts even more because I had finally set up my Government Program with them. Again, it was all pointless; terrible shame.
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Response from developer
Hi! We apologize for the inconveniece caused. Please follow the steps Settings-General-iPhone storage-Select Shop Samsung app-Clear Cache and Data. If you still have any issues, please contact us at 1-855-795-0509. Thank you.
Problem with their payment verification system
Attempted to make a purchase with multiple payment methods for more than 10x and order got cancelled within 20 minutes after the order confirmation. Error just stating generic message stating can’t verify billing address, shipping address, phone number and credit card information. These payment methods have no problem with other merchants. Customer service is horrible. All of them can’t speak good english and refuse to admit there is a problem with their systems and keep blaming customers that it is customers’s problem. Long wait and keep bouncing me to different people within Samsung which couldn’t resolve the problems. Gave up to use Samsung. Will try other brands.
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Response from developer
Hi! We are sorry for the inconvenience caused. Please contact us at 1-855-795-0509 for help regarding issues with the Shop Samsung app.
Incompetent Sales & Service!
I can’t view products unless I have a Samsung action and log in. No thanks. Samsungs loss. Why would you not let people view your products? Are your sales Teams mentally challenged? That is a horrible business model. No wonder your employees are on a strike with no end in site. Your all clueless! I have several phones and Kitchen appliances. Their phone apps all have ads. It’s why I’m an iPhone owner now. Every single appliance has broken multiple times. They are flashy looking junk. The repairmen are clueless. My oven door wouldn’t close all the way and the oven light would remain on. Their solution was to place a rubber kitchen cabinet adhesive door stopper on the oven door so when it closes 99% of the way it presses the switch turning off the light. They told me it was fixed and drove away. Of course it melted off that night. I think they hire medically retarted people!
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Response from developer
Hi! We are sorry for the inconvenience caused. Please give our device group a call at 1-800-726-7864. We hope to hear from you soon!
TOTAL CF customer experience
If you want your appliance delivery to be one big cluster … I mean GIANT CF, then use this app to order. If you like to spend hours on the phone with people in the Philippines who don’t understand wth is going on, and who won’t give you answers but just want to placate you, then use this app. If you want your product delivery to be with Russian wannabe mafia teenagers who arrive late and don’t want to work past 5pm, who then make excuses that none of the connector cords came with the appliances, then won’t give you an actual installation date, then use this app. I swear to almighty God in heaven I will NEVER use this app again and will do everything I can to spread the word to NOT DO BUSINESS with Samsung because of their shady, rude, lazy, and incompetent third party affiliates. Shame on Samsung.
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Response from developer
Hi! We are sorry for the inconvenience caused. Please contact us at https://www.samsung.com/us/support/contact-customer-services/.
Worst app I even used
Since I installed app it always work slow. When you try to make an order each second time doesn’t show you cart. Tried to connect with live support, it’s just shows white screen and you never will have change to connect with someone to ask about your problem. In general so disappointing with service from Samsung. Applied for finance through them, it was approved, but since that try to place 3 orders and all was cancelled and still no explanation from support why this happened. Twice stay on the line with support in the end of the day, and when their day finished, they just finished call and say good buy, even though I stay on the line more than half hour. Choose some other finance company or retailer if you want to safe your nerves
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Barely Functional
The application is barely operable. If it wasn’t for the additional discount… I would’ve just used the website. Loads incredibly slow… if the connection doesn’t time out. I had to remove an item from my cart about 6 times and then had to save to later to get it to actually stop reapplying. Once I proceeded to checkout… everything magically reappeared. I removed the application and reinstalled about 3 - 4 times… no resolution. I’ll probably actively avoiding using the app without the first-time discount.
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Response from developer
Hi! We're truly sorry that you have been experiencing some issues with the Shop Samsung app. Please follow the steps Settings-Applications-Shop Samsung app-Storage-Clear cache. If you still have any issues please contact us at 1-855-795-0509. Thank you.
Chromebooks?!
Ok so this is not about the app it’s about chromebooks. I have a iphone. sorry samsung 😬. But anyways, back to the topic. Chromebooks are mid. First of all, it can barely run any games, or apps in general. Roblox for example, and the main thing I came here to talk about. So it can barely even run the home page. Don’t even THINK about playing high graphic games on there. It will absolutely crash your chromebook and make it slower then it already is. And the thing is, i’ve played games on there before, and it worked comepletely fine. EXCEPT FOR THE FACT IT WAS SUPER SLOW AND I COULD BARELY TYPE IN THE GAME! I would much rather buy a 2 thousand dollar mac book then your little thing. I’m not saying it’s low tier bad, but it definitely needs some work. And before one of the developers respond to me I know it’s supposed to be your go to if you don’t have money for a normal computer, but can you at least try a little harder? I mean it cant really run anything before it crashes the second later. Not all games and apps by the way. Just some of the majority. Anyways, PLS FIX THIS BC ITS MY ONLY THING FOR A COMPUTER TO PLAY ROBLOX ON. Also i forgot to mention it only really works if it’s at 100% battery so fix that too. THX!
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Response from developer
Hi! We'd love to speak with you and gather specific information so we can help you further. Please give our device group a call at 1-800-726-7864. We hope to hear from you soon!
Catch 22 Impossible to Sign In
I have a Samsung account that I use for the website, but it’s a Google account. When I got this app I tried to log in with it but it said I needed to log in using Google. On the website this is usually where it prompts me to log in with Google, but here it just leaves a blank screen with no way to proceed. There must be some menu it should open but it’s probably bugged. Since the bug literally prevents the app from working at all, I have to give it a single star. You’d think I could just make a new account, but my current Samsung one has a few benefits and credit already so I don’t want to do that
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Cart page shows never-ending-spinner
When I click the cart icon it navigates me to the cart page and shows a loading spinner.
The spinner never ends spinning and it’s been going 30min.
Why did I wait 30min? I’ve been trying to report this issue on Samsung website talking to agents on chats. I’ve talked to 5 agents and all they said was they are in this and that department and can’t help me. Then they transferred me to another agent. One of the agents transferred me even before she asked me questions to know more about the problem lol
There’s no way to report a bug or contact the support team via email, so I’m leaving this 1 star review.
The spinner never ends spinning and it’s been going 30min.
Why did I wait 30min? I’ve been trying to report this issue on Samsung website talking to agents on chats. I’ve talked to 5 agents and all they said was they are in this and that department and can’t help me. Then they transferred me to another agent. One of the agents transferred me even before she asked me questions to know more about the problem lol
There’s no way to report a bug or contact the support team via email, so I’m leaving this 1 star review.
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Response from developer
Hi! We are sorry for the inconvenience caused. Please follow the steps Settings-Applications-Shop Samsung app-storage-Clear Cache. Please contact us at https://www.samsung.com/us/support/contact-customer-services/.
Unfortunate Experience with Samsung: Feeling Scammed and Disappointed
I feel scammed by Samsung. I purchased a Samsung Galaxy S22 Ultra from the marketplace, and everything seemed fine initially. However, after registering the device under my name, Samsung unexpectedly placed my phone on the banned list. I believe they should have pursued the original purchaser for credit instead of banning my phone.
Later, I spoke to a Samsung agent about trading in my phone. They instructed me to send the phone for inspection and assured me that they would provide trade-in value. So, I bought a new phone for trade-in and sent the old phone back to them. However, they didn't send me an inspection report within the expected time frame, and after a month, they rejected the trade-in. Unfortunately, I couldn't return the new phone as it had been over a month, even though I hadn't opened it yet.
Now, I feel helpless and scammed by Samsung. Their customer service hasbeen disappointing, and I don't find them as reliable as Apple.
Later, I spoke to a Samsung agent about trading in my phone. They instructed me to send the phone for inspection and assured me that they would provide trade-in value. So, I bought a new phone for trade-in and sent the old phone back to them. However, they didn't send me an inspection report within the expected time frame, and after a month, they rejected the trade-in. Unfortunately, I couldn't return the new phone as it had been over a month, even though I hadn't opened it yet.
Now, I feel helpless and scammed by Samsung. Their customer service hasbeen disappointing, and I don't find them as reliable as Apple.
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Response from developer
Hi! We'd love to speak with you and gather specific information so we can help you further. Please give our device group a call at 1-800-726-7864. We hope to hear from you soon!
