Leave a Review BJs Wholesale Club
Several Issues
The latest issue that prompted me writing this review is a change to the already bad coupons screen. The cells dynamically and asynchronously resize after you clip the coupon which pushes the clip button for the next coupon down just as I’m about to press it. Instead I end up pressing something else. Well now in this latest iteration, they added a new “featured” offer ad to to the top that pops up after every clip and pushes the screen content down even further.
Another persistent issue that I have given feedback on many times and it’s been ignored (they send email surveys after using express pay) is the continuous barcode scanning. That I’m aware of, I haven’t paid for things I didn’t intend to yet, but many times I’ve caught double scan or scans of products on the shelf where the camera happened to be pointing when I unlock my phone, etc. It’s annoying that I have to babysit the scanned items list to make sure there aren’t these issues before I checkout. The Sam’s Club app lets you choose the barcode scanning mode.
Final complaint isn’t really with the app, but the business decision to limit express pay through the app to only 20 items. That’s ridiculous and again, Sam’s Club doesn’t have this limit, only a dollar amount limit. That’s feedback that I’ve also given many times in those email surveys.Show lessDewey Vozel
Developer Response
Hello there! With every new app version, we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. Please email SocialCare@bjs.com with any additional comments and/or concerns.Removed the ability to scan membership card from App???
I shop every couple of weeks and was recently in to pick up some things in this busy season. I went to open the app and was sign out, my guess was from the most recent update. Logged back in and could not figure out how to access my card from the app to make my purchases through SCO. I was assisted by a representative and they didn’t know where to access the information either on the app… So then I had to get in the line for the service desk, and then get in line again to make my purchase at the registers after getting a replacement membership card… A trip the should have taken an hour (max with the increased foot traffic) took longer than 2hours! Having to wait in 2 more lines to make my purchase. The Extra hour not worth it… bring back the scannable card on the app!Show lessOudorobou
Developer Response
Hi there! We are sorry for the inconvenience caused. Please email us with your membership number and the club location at SocialCare@bjs.com. We will look into this and have this taken care of. Thank you.App Bug
The app is great. Its easy to find items. Coupons can be clipped easily. You can see which ones have been clipped vs redeemed. The check in is almost 5 stars. One star removed bc I have to put in my vehicle’s make and model every time I pick up, and I pick up at least once per week. The reason for my 2 star rating is bc every time I go to check out, I enter my phone number, pick a time of arrival for a trunk drop, it moves to the second checkout page and nothing. It just has the bjs check logo on the screen with the word checkout on top. But I can never really checkout. So I have to go to BJ’s.com and checkout through there…..after I sign in. Thankfully, my order is on there, so I don’t have to “reshop”, but it’s super annoying. I tried to have it fixed in store, but was told they don’t know if any bugs on the app. I tried deleting it and redownloading, but it’s the same. Please fix this Bjs.Show lessSahBatYeh