Leave a Review BJs Wholesale Club
Several Issues
The latest issue that prompted me writing this review is a change to the already bad coupons screen. The cells dynamically and asynchronously resize after you clip the coupon which pushes the clip button for the next coupon down just as I’m about to press it. Instead I end up pressing something else. Well now in this latest iteration, they added a new “featured” offer ad to to the top that pops up after every clip and pushes the screen content down even further.
Another persistent issue that I have given feedback on many times and it’s been ignored (they send email surveys after using express pay) is the continuous barcode scanning. That I’m aware of, I haven’t paid for things I didn’t intend to yet, but many times I’ve caught double scan or scans of products on the shelf where the camera happened to be pointing when I unlock my phone, etc. It’s annoying that I have to babysit the scanned items list to make sure there aren’t these issues before I checkout. The Sam’s Club app lets you choose the barcode scanning mode.
Final complaint isn’t really with the app, but the business decision to limit express pay through the app to only 20 items. That’s ridiculous and again, Sam’s Club doesn’t have this limit, only a dollar amount limit. That’s feedback that I’ve also given many times in those email surveys.Show lessDewey Vozel
Developer Response
Hello there! With every new app version, we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. Please email SocialCare@bjs.com with any additional comments and/or concerns.Removed the ability to scan membership card from App???
I shop every couple of weeks and was recently in to pick up some things in this busy season. I went to open the app and was sign out, my guess was from the most recent update. Logged back in and could not figure out how to access my card from the app to make my purchases through SCO. I was assisted by a representative and they didn’t know where to access the information either on the app… So then I had to get in the line for the service desk, and then get in line again to make my purchase at the registers after getting a replacement membership card… A trip the should have taken an hour (max with the increased foot traffic) took longer than 2hours! Having to wait in 2 more lines to make my purchase. The Extra hour not worth it… bring back the scannable card on the app!Show lessOudorobou
Developer Response
Hi there! We are sorry for the inconvenience caused. Please email us with your membership number and the club location at SocialCare@bjs.com. We will look into this and have this taken care of. Thank you.App Bug
The app is great. Its easy to find items. Coupons can be clipped easily. You can see which ones have been clipped vs redeemed. The check in is almost 5 stars. One star removed bc I have to put in my vehicle’s make and model every time I pick up, and I pick up at least once per week. The reason for my 2 star rating is bc every time I go to check out, I enter my phone number, pick a time of arrival for a trunk drop, it moves to the second checkout page and nothing. It just has the bjs check logo on the screen with the word checkout on top. But I can never really checkout. So I have to go to BJ’s.com and checkout through there…..after I sign in. Thankfully, my order is on there, so I don’t have to “reshop”, but it’s super annoying. I tried to have it fixed in store, but was told they don’t know if any bugs on the app. I tried deleting it and redownloading, but it’s the same. Please fix this Bjs.Show lessSahBatYeh
Ordering via app very cumbersome
It’s very cumbersome to order via the app, particularly via 2 hour delivery which I recently got. It takes a lot of clicks to order things. For example, I cannot jump from clipping a coupon for an item to directly to order it. I need to separately search for it. I also cannot all items that I order to default to 2 hour delivery even though I subscribe to unlimited 2 hour deliverys. It’s a separate click on each item to choose that, and if I forget on one item I’m out of luck and it’s not coming. I also should be able to default on the substitutions checkbox. It currently defaults to allow substitutions for all so that’s an additional click in the shopping cart to uncheck.
If I leave the cart to order something else, it doesn’t retain my choices on substitutions nor special delivery instructions. I need to enter them all over again. Special delivery instructions need to be saved across orders and only require changing if needed - that’s how almost all other services work. There should also be an easy way to copy my order from my previous delivery and just add or remove items I want to change instead of needing to build my list from scratch each time.Show lessCOR Coaching and Consulting
Developer Response
Hi there. Thank you for taking out the time to send us your feedback. Please know we have forwarded your review to our app developers to look into further.Annoying
I love being able to place pick up orders via the app now that I have a newborn. However, this app has flaws: Some items are super hard to find in the search bar, you have to have the wording just so for certain items to come up. When clipping the coupons you can’t go directly to the item and add to cart. You have to clip, then go back to the search and add to your cart. It doesn’t tell you if the items are currently out of stock they just don’t appear at all. You have to be super careful that you don’t accidentally place an order for an item that has to be shipped and then you’re charged for shipping on something stupid like ketchup.
I wrote this review a few years ago and this app is still super glitchy. Coupon items still can’t be directly added to your cart. Most inconvenient part about this app.Show lessChani11111111
User Friendly
Outside of some very minor glitches(moving slowly & just closing when your in the midst of doing something) this app is very user friendly. I like the fact that when I use check out everything is right there. Another words if I want to change to Apple Pay, add a cellphone number, add any promo codes it’s all right there. It’s like reminding me “hey if you have any promo codes nows a good time to add them”…lol I don’t feel like I have to go through hoops of fire to get my discounts or that the company is deliberately trying to make it hard for me to get the discounts. It’s easy for me to pick which location I want to pick up from. Like I said very user friendly. Other stores need to take some notes.Show lessMsBeige
Convenient
I like the fact that you can add the coupons to your account and they apply automatically at check out. You can browse the specials at home, add coupons, check gas price, order online etc. Express pay was the best of all features IMO when I was in the club and wanted to skip the line and touchless pay now in covid times and I love the fact that Freeport was one of the selected clubs that offer this feature. I take one star since I found out that the last two times that I used express pay I was charged $3.50 fee (wth?) and I stopped using it. The only think that I don’t like about the express pay is the limit of 15 items that it is too low when you are shopping at bjs. I can’t find a reasonable rationale why bjs will be interested in charging you for making yours and their life easier in decongesting the lines at the register? No sense. My 2 cents, use the app but stay away of express pay. PeaceShow lesskrustygatito
The pros & Cons
The ordering system works pretty well. The delivery system could use a bit of work. The last worker brought my items out on some kind of bakery looking tray & dropped some stuff into the ground. It was a very warm day & I was not going to wait for them to go get another item. I took the damaged items. I get home to find I had 2 of an item I only ordered one of & items I ordered were missing. That requires calling to reconcile the discrepancies. Which requires going over the list & insuring you have what you paid for. But, it beats going through the store yourself when you are disabled. And, you get to keep whatever you get that you didn’t order. So, I feel o.k. with the process overall & would recommend it, all things considered.Show lessMoore2itthanthat
Erratic unpredictable performance
Update 5/19, the app developer got back to me about my issues, which is appreciated. I followed their instructions and it did not help. Has the app been upgraded to work with IOS 15.5? Thanks
This AP seems to be severely flawed. Shuts down completely without any notice. Even though I have a strong Internet connection it just closes for no apparent reason. Coupon search function is very slow and it often seems to cause the app to lock up. On several occasions I have searched for some thing and then put the device down and waited 10, 15, 20, minutes and still nothing has happened. And this is all with either a strong 5G connection or a very strong wireless connection on my home Internet. This is all very disappointing because I like to shop at BJ’s and this would make it easier and quicker for me rather than walking around looking for things, I can check for things using the app and then decide what I want before I go there. Please, please, please fix this terrible app.Show lessfanofniceweathet
BJ’s online ordering is horrible and customer service is terrible
I ordered patio set, by mistake I ordered wrong color. I called next day lady didn’t speak English very well, I ask to change the color she couldn’t do it she said because it’s to later ( that was 9 hours difference from ordering 1st time and calling them). She said she will give me answer in 2 business days. The same day I checked my email it says that my order was delivered, I called back again and wanted to cancel the order. The guy promised he will do it no problem whatsoever. I will get my money back in 5 business days. Next day check my email again my order is in transit delivery day is set, called them again for 3 rd time ( every phone call is about 20 minutes waiting and 1 hour conversation) ok after trying to get some answer after 1 hour they gave me manager this is what she said in order to cancel this order the shipment will be delivered on a business day in front of my house in order to get my refund I need to be home and refuse my order from 10 am to 2 pm( I am working till 5 pm) so I need to get a day off from my work. If you ask me don’t buy from BJ’s.Show lessHqjrmemsnfn
