Leave a Review BJs Wholesale Club
This is the dumbest process ever
I’ve used this app a few times now and I can’t really complain about the app itself. It has worked great in store and I like not having to wait in these endless lines at checkout. However, whomever came up with this process where you go through express checkout but then are stopped at the exit while an employee then scans everything in your cart ????? should be demoted or forced to take the place of those poor employees. It is the dumbest process ever for me to do the work of checking myself out and then to create a bottleneck at the exit of the club while someone does that work again. It makes your customer uncomfortable because they are holding up everyone else from exiting the club and it irritates all of the other people not using the app and a completely self-defeating proposition. Fix this stupid process.Show lessTAitch79
Love the App, but have questions!
I have enjoyed using the app for clipping coupons and purchasing items online for pickup! It’s a simple process, and I’ve never had a problem since day one. ~ But, it would be simpler and save a step or two if a “Clipped Coupon” Item could be directly added to my cart from that page instead of needing to go back to “Shop” to find the item and then add it to my cart. ~ Often, I just want to purchase the items for which I’ve clipped coupons, so it would be helpful (to most BJ’s app users, I would think) to be able to add items to the cart directly from the Clipped Coupon!! :) • Also wondered if there’s any way to scan a manufacturer’s coupon when using the app in order to add to the same savings we can get in-store when presenting these additional coupons? Thanks, and again, the app is quite useful and convenient!Show lesspoodle06
Bad customer service
I’ve ordered a Samsung tv 3 times first two times were canceled and the third time was returned we thought we ordered for it to be shipped to us but we didn’t know that we had to pick it up at a store they never mentioned that and everything seemed fine until I find out they never took the money out, they never sent a email or called to let us know what’s happening so we decided to go to the bjs store to see if they could help because I have called and they never ended up doing anything so we went to bjs and they said they can’t do anything about it so at this point I’m frustrated and very disappointed not only because of how many times I’ve had to do this but also with the fact that I’ve been a member for years and not only that I lost a sale that’s once a year so we are very disappointed with them for making us think everything was gonna be fine but it really wasn’tShow lessjustine120002
Good food, terrible delivery platform
I’ve been with BJs for 10 years. I’m attached to them. However, the following headaches are changing my mind and each week I debate switching to another store. Online app and delivery platform are terrible. They save each item automatically for pickup when I specifically have selected same day delivery. Each item takes several seconds to load. Cart forgets or loses items. Process takes so much time it’s almost not worth the hassle. Clipping coupons is so close to being good, but it has you clip coupons and then go back, search for the item again to put in the cart. Sometimes the app is better than the site, sometimes the site is better than the app. I’m on multiple devices each week to see how to streamline the process and almost always have to call customer service, who are friendly and earnest but not particularly helpful. Probably because they work for bjs and not for instacart.
BJs has the best food and the best deals. But I’m considering changing to Costco so I can use Shipt.Show lessPiekasbar
Too much frustration using the app
1. I cannot find vegetable and produce category in the same day delivery. So, I have to go to the pick up to look for vegetables and put to the cart. But all vegetables are default to pick up. I have to change them from pick up to deliver ONE BY ONE for 10 times! There is no option to change all the item from pick up to delivery!
2. Still in the same day delivery, the meat is not categorized. I tried to buy lamb, but it almost impossible to find it out of 100+ other items. So I have to search for lamb. And the default option for the lamb is also pick up instead of delivery.
3. I tried to make a payment yesterday, and it says there is something wrong for the payment and it ask me to try again. I retry several times. Now I see 5 payment on my bank account. I tried to cancel the payment, but the online order history says I place 0 orders! They are trying to fix it and I hope it will fix the bug and return the extra charges.Show lessNickNameLiu
Developer Response
Hello, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at SocialCare@bjs.com.Problem when product not in stock
Sometimes I am trying to place an order and it will not go through because an item is not available. There is a message that says an item is no longer available, remove item to proceed. However, it does not tell me what the item is.I go back and look and everything says it is in stock. Really? I have over 20 items in my cart and I have to eliminate each one individually to find out which one it is? So he no just go through and order each item separately to see if it processes and I end up with ten different orders as I order things two at a time til I get the same error message. So, I find out this happens when there is a choice in say flavors and one flavor is out of stock and the other flavor is in stock so it still shows in stock. Why can’t they figure this out and instead of telling us to remove an item that we cannot tell is out of stock, set it up so the system removes the item and just states “ this item was removed or saved for later due to lack of stock”Show lessLlanwons
Express Pay rocks
I am generally an inpatient shopper. Long checkout lines frustrates me. I always used self checkout and Express Pay has been a life saver during the pandemic because the lines are longer than ever. Skipping those lines and pushing the cart past everyone waiting in line is gratifying.
The limitations are sometimes frustrating, such as 15 items or less, no alcohol or other similar items, but I can live with those. There were times when I scanned everything and something happens to cause them to be wiped out and I have to rescan everything. Also sometimes the scanning function freezes and I have to tap view cart and tap back to fix the issue, but I have to do that for every item after that. These haven’t been happening lately, though.
The ability to clip coupons and apply coupons in the app and to apply rewards earned as well as use Apple Pay or wallet credit cards makes it very convenient. Being able to see my shopping history is really great too.
If BJs rolled it out to all of their locations and if they leave enough space for people using Express pay to get through the checkout area, as well as figure out how to resolve the need to have those restrictions, and make it a little easier on the staff checking the carts at the exit, it would all be even better.Show lesswenwerx
Slow Processing
This app, like many grocery apps, is great in theory but is extremely slow in processing. I started shopping and had to stop and return later. Upon my return, the cart was completely empty and I had to start all over. But when I started to checkout, the cart reverted to the original contents and all of the new items I added were gone. It took twice as long to shop than it would have taken in-store. Not exactly convenient. It then took me 7 tries to checkout. The app simply didn’t process my payment and when it finally went through I received an error message that there was insufficient inventory and my order couldn’t be processed. Everything in my cart was “in stock” but there were several items with an inventory of 3 or less available in-store. Removing those my order finally processed.
All-in-all, this wasn’t a convenient way to shop but I wish it was because it would be so helpful.Show lessMcRaynor
This app is as worthless as Bj’s customer support
I have contacted Bj’s three times now regarding their app not working for me. I can login on the website and place an order yet when I try to use the app it tells me I have the “wrong credentials”. I try to reset my password using my email and it’s not registered. How is it not registered if it’s the same email I’m using on the website?!?! The company offers no solutions and it is an it issue on their site. If I try to create a new account using my membership number with the email that is registered (yet the app claims it doesn’t exist) I get a message saying that the membership already has an account setup with dundundun the same darn email. Wait but doesn’t that email not exist. Oh that’s right it does but their customer support is so stupid they can’t figure it out. I have friends that could fix the issue in seconds but hey I guess that’s why they don’t work for BJ’s and make a real living. Oh but wait there’s more!!! If I try to register with a different email it still won’t let me because the membership number is already in use. An app run by a bunch on bozo the clowns. The website for Bj’s is just as bad. If I don’t use it for a few months I can’t login without changing the password. I’ll get a message saying the password is incorrect yet it can’t be because I use a password keeper and have been for 10+ years. There might be 2 websites ever I have had this many problems with and one is no longer in business. Hint hint.Show lessOmgJdm
Developer Response
Hello, we are so sorry to hear you feel this way. We recently released an update to help resolve this issue, so please ensure that you have the most recent version. However, if you find you are still experiencing issues, you can contact us at socialcare@bjs.com. Thank you!Bj’s club
I enjoy shopping at Bj’s because it’s very clean , neat & organized . I’m always greeted with a pleasant person , and help is always available if needed . I was shopping at Bj’s and because of my health issues I needed a scooter and when I was trying to get my receipt validated the person made sure that he personally went on his walkie talkie and got me assistance with bring my order to my car and the nice young man also took all of my products and placed them nearly in my car for me and helped me into my car , then took the scooter back into the store for me. I absolutely love all the savings at Bj’s and it’s very convenient to use the app to help you save money on products you use. I have always had great service at Bj’s’ and will continue to be a loyal customer.Show lessnatskiee55
