Leave a Review BJs Wholesale Club
Easy, great selection & prices with pickup in car
I went to BJ’s today using their app to order, review & apply coupons and pickup my order from my car in their parking lot. It was amazing and quick and I saved more than $50 which covered my membership renewal given their attractive incentive as I did not want to return after my in store experience a few months ago. I also saved on gas. They were as quick and friendly and easy (or better) than Target and with more selection and savings. And now you can apply coupons on app orders instead of needing to shop in the store to have coupons applied. Thank you BJ’s for providing a great way to get what we need at reasonable prices and safely for our health during COVID19 concerns.Show lessUriel51
Nightmare online shopping
It was difficult to navigate the site. I kept hitting the wrong button and had to pray I would not lose my cart. Having to place items in the search bar to find them was frustrating. They have a somewhat limited selection. I recognize they cannot carry everything. However, some staples should be there. They didn’t have sliced mushrooms in a can. Their selection of men’s body wash is awful. And so is the selection of men’s shampoo. People can’t buy what they don’t have. I could go on but it would just be piling on needlessly. The lack of true curbside pickup is unbelievable. Checkout was a whole other animal. First I managed to miss an item that needed to be shipped. The order went through the initial checkout process only to discover the shipping charge. Then I had to find a. Once found, I had to figure out how to remove it. Good luck with that. I stumbled upon it and got it done. Skipping to the other problem area is actually checking out. For safety I guess the site remembers nothing about your credit card information. Then you put the part of the information they want. The program will not let you. Then it red flags you because that information is not there. Okay enough. There was moreShow lesstwimdragon
Developer Response
Hello, we sincerely apologize for the bad experience you had with the app. If you could send us your concerns at socialcare@bjs.com, we'd be more than happy to address them. Thank you!Unstable App
The app is fairly functional, but I have not yet used it without it freezing, closing, or totally crashing. Bearing in mind you can only scan 15 items (a policy flaw which needs to be changed), I always experience the app freezing at some point when I scan items. I can usually switch to another screen and go back to the scan screen and continue. Most times I’ve use it, at some point the app just closes. Usually I can reopen it and pick up where I left off. Today when I used it, it closed, and when I restarted the app, everything I scanned had been lost. The previous Express Scan app was basically flawless on my phone and did not have the silly 15 item limit. I will still use this app because it’s better than scanning all the items at the end. But it really needs some work to make it stable. I use the iOS app on an iPhone 11 Pro.Show lessJABFroggy
Do not order BJ’s online!!
I just bought a membership to try BJ’s. I ordered something on the App on my first day and NEVER got the item. I think I want to cancel the item AND the membership. Delivery date was the 17th and it’s going to be the 23rd and still no item, no tracking info, no information as to the status, no contact/message from ANYONE regarding my order, no apologies for delay or whatever the hell is going on, nothing!! Try calling? Good luck. Every time I try, NOBODY picks up. Try the CHAT function on the APP? Useless, as you don’t chat with ANYONE!! Just a bot that is of no use for my situation. I type “online order missing” and it kicks me out the chat!!! REALLY?? So sketchy compared to other stores/apps. Maybe there’s unfortunate circumstances on my first order? Maybe it’s like this for most orders? I don’t know, like I said I JUST joined. I don’t know much about BJ’s, Costco, or any of the like. BJ’s is the first of its kind that I’ve joined, so NO I’m not BIASED and trying to sway people to other stores. But this messed up order is making me not want to order anything from the BJ’s app or online! Would you?Show lessJus NYC iPhone
Anything you need a click away!
What I love most about this app and company compared to my previous memberships with Costco and sams club. Is that BJs not only gives you coupons through the app. But they try very hard to make sure their inventory is correct and always in stock. By far blasting their competition out of the water. Anything you need is a click away. The pick up order and the now same day delivery with instacart. It’s so versatile and easy! My nana could figure it out. Very convenient during this time of social distancing and if you are like me who is a stay at home mom with young children its challenging to leave the house for groceries.
Prices are more than fair. Their store brand name is better than some brand names.
I cannot love this app enough.
Con: I wish we had free shipping options like their competitors. But that’s the only downside.Show lessPiratesArrrCute
Couponing upgrades
I love this, very functional App. I use the scan card feature so I don’t have to keep an actual card in my wallet. It also helps me know what’s in stock at my store before I venture out. This is great when it’s a special item, like that cast iron skillet I keep thinking about!
My main complaints are with the couponing functionality. I share my membership with my mother in law, but I’m the primary. She’s not able to use coupons now that they are only digital. I tried to upload every coupon, but it takes a long time. A select all feature would fix this! Also, coupons should reset after a short time so we can use them again before expiration. If my mother in law needs the same coupon as me, only one of us can use it?? Not good! Target app keeps the discounts on items locked in for unlimited use until expiration. That seems to be the way to go, not limiting it to one usage per coupon cycle. That’s ridiculous.Show lessLipsmckr
Pretty good
I use BJs to stock up on most of our family’s needs, and the app does mostly what I need it to do. The in-store pick up option is nice. There have been some helpful improvements recently like being able to click into a product detail from the cart. My only complaints are regarding efficiency.
(1) The available coupons tab refreshes every time you select a coupon and then rearranges all of the remaining coupons since it removes the selected coupon from the screen. It’s extremely annoying as I have “re-find” the next coupon I want to select, and if I try to click on two coupons in a row I end up clicking on the wrong coupon on my second click. I feel like I’m playing “Where is Waldo.” Previously it showed that you already selected a coupon with a “check mark” vs. the “plus sign” without rearranging the page on every click. PRETTY PLEASE go back to the original design. :)
(2) With the current environment where items are in/out of stock I would love to have an option to alert me by mail/text if an item I want comes back in stock.
(3) I would like a Favorites option on each product so I don’t have to search for the same items all the time.
Thanks!Show lessW0rking Mama
Good with room for improvements
Great to have digital coupons. When they first added, it didn’t always work, but it seems to work now. I would love to be able to add items to a shopping list that could organize by aisle depending on which BJ I go to (there are two I visit). It would be particularly handy when you clip a coupon to be able to add to a shopping list right from that screen, rather than go back to search in shopping. It’s easy to forget things going back and forth.
The app has a wish list under your account. It seems useless as I haven’t found a way to add anything to it. (I thought I could use it as a shopping list.)
I have, on occasion had the app tell me to log in, despite the fact that I did the keep me logged in bit... unfortunately, it seems to always happen when I’m about to go in the store! It’s a little frustrating to try and log back in when you’re in the store. (That would be me standing in the corner with an empty cart and fumbling around with the app! 😂)
Otherwise, the app has improved greatly since it first launched. It seems the developers/BJ’s is listening to feedback which is great. Makes me feel like it will only get better!Show lesskalnich
Review of BJ App
Over all the app and all information on it is great and very easy to follow to get to check items wanted, availability in my local store, prices and most basic information.
What I found not readily available is instructions on how pick up in store, and how buy in store really works. The basic guidelines. Can you order the dry good/packaged stuff ahead to be picked up already put together and have them ready at same time you shop for those fresh produce and dairy and pick them up and then check out for all together or separately? Basic guidelines would help. A better explanation of express pay would also be helpful for us seniors who are not as technologically savvy! Over all these past few weeks the site has been helpful,
Although I did have an order I was placing with multiple items in my cart totally disappeared!
It would also be nice to have not only the cart for purchasing but a list for in store or for future shopping, as some Stores offers. Can you put products in the cart that you will buy in store?
Also, the App should have much more information on BJ’s Covid 19 safety measures.
Why should I go to the website if I have the APP?
Respectfully, Marilyn Lang
BJ’s is a wonderful store and we have been customer for years.Show lessmematlarge
Life saver
I used to be Paid Member years ago and then my financial circumstances changed and I couldn’t maintain the annual membership. Just recently about 1 month ago now, I was able to redeem FREE 3 month membership to Enjoy Being Bjs customer again. It came at the perfect time because we had decided to begin shopping in Bulk again. I normally shop the White marsh loc but I live closer to Canton loc. I LOVE canton loc. 10 mins from my house and the people are So nice there even through this pandemic. I feel safe when I shop, I don’t feel anxious bcuz the place is Huge and People respect the social distancing And Everything. I have yet to not find anything I have needed or wanted. I will continue to support Bks and they are taking extra precautions right now which I Desperately Seek bcuz I have Weakened immune system and I appreciate Every drastic measure they are taking. The prices and Selection are Ahhhmazing, there is plenty space to shop and You don’t have constant move out someone’s way or Feel like Your not important customer etc. the lines move so fast, even with the pandemic. They have all essentials my household need and wants.Show lessBelinda_west75
