Leave a Review BJs Wholesale Club
BJ’s Online Order service is terrible
In February I ordered a dining set for my kitchen ($500 on sale from $999). Delivery 7-10 days. They use a delivery service that only comes to my area 2 times per month, and I just happen to be out the first day they deliver. They cancelled my order for some reason, and when I called BJ’s (45 minute wait every time) they said they would fix it, so I should get the delivery on 3/17. Of course that did not happen, so I called and spoke to someone that just transferred me to the delivery company who then told me the order was cancelled. I called BJ’s again (glutton for punishment) and just happen to get same sweet lady who dumped me with the delivery service, she promised to make it right. She called back as promised same night, and said the order was cancelled. No duh!! I already know that!! She again promised to fix it... next thing I know I have a credit on my bank account... A week later, she never called back... I just called BJ’s again, and held for 40 minutes and decided they are not worth my business... the worst service I have ever received from a large company. Oh btw, their app is not very good either...Show lessRigo.O
BJ’s A Superstar
I was having issues downloading the app; the person who was in self checkout told me to see the front desk, her words “they are the experts when it comes to the app”. Unfortunately that was not the case, two of the ladies said right away, I know nothing about the app and iPhone, I know they’ve been there for a while, but that was their answer, and they we’re sticking to it. They went about their business. But the African American lady told I know nothing about iPhones, but she tried and tried until I got it. I did admit to her that I had not logged into the bjs account. Thank you ever so much for staying with me while I figured out what I did I wrong. Customer service is never having to say no.
I am sorry I didn’t get her name, but she will remember the scenario.Show lessTheBronxBomberGirl
Check out made easy
Loaded the app over a month ago and tried to use several times but there were some kinks and some items did scan correctly. However, I tried again today and it worked great. Scanned all my items, checked out online, the checker at the door scanned my payment barcode and then scanned the I items in my cart and I was out the door. I great way to shop especially right now with long lines everywhere. I particularly like the feature where once you scan your item you have the opportunity to clip any available coupons for the item. I recommend giving it a try. It might not be great if you have a huge order because the person at door has to scan everything but very convenient for smaller orders.Show lessm&m de
Bj app trying again
I tried your app before it never worked, that would give a No star, I think when your a member your coupons should be automatic, otherwise if you look at my past purchases that I never used a coupon your the only one getting the benefit, I forget coupons and you could save on paper and coupons if you just honored your paying customers that renew their memberships, what’s the point of membership if you can’t truly benefit from sales unless you bring coupon, and then there is the people whom hold up lines because they need to get coupon, I am always in a hurry , and guess what, I get stuck behind the “coupon cutter”. And end up finding coupons after purchase. Everybody loves a sale, but it’s like your being punished . It’s like this: “If don’t bring your homework home , then you don’t get the grade”. If you don’t bring your coupon book , you don’t get the savings. Get rid of coupon cutting ,time wasted ,people holding up lines, and loose the benefit of saving money. And being a member.Show lessgadjetgal
Developer Response
Thanks so much for this feedback! Coupons can be clipped electronically in the app and then will automatically deduct at the register! We will definitely consider this feedback regarding all coupons being clipless for future efforts.Power Shopper
I shop frequently at BJs and get some really great deals. I will be honest that you need to know your prices because at times I get things on sale at other supermarkets at a better price. If it is something I use infrequently it does not pay to buy in bulk, but dollar for dollar when I break down the cost I get a better deal at BJs 95% of the time. I also buy lots of clothing, good quality at excellent prices. I also find that the set up of the Store also makes a big difference in how much I shop. For example I live and work within 1 mile of 3 stores (Remsen, Gateway, and Bayridge. ). I use the Remsen store for convenience but I absolutely love the Bayridge store because everything is so well organized (especially the frozen foods section) I can find what I want easily without roaming the store for the better part of the day which can be frustrating. The store is also very well stocked, and the staff is very helpful and friendly.
In summary if you shop a lot then it pays to shop at BJs the savings will offset the annual fee.Show lessPink-Survivor
Great app
I’m very happy with this app, it’s a lot easier to have all coupons you need on your phone, vs having them on paper and keep forgetting them in the car or at home. I downloaded the available apps for every single store I shop, and I keep clipping, it’s making my life I much easier!
Many reviewers are taking stars off only because there are hundreds of coupons and it’s time consuming to go through all of them to clip the ones you have on your shopping list. I do not understand why going through each coupon, while you can just clip all of them that are available (shouldn’t take more than 1-2 minutes to do it), and then clip once every few days, or just before you go shopping for new ones. This way, whatever you buy, there’s no way you can miss any available discounts, if they’re all clipped.Show lessDIDE2020
Awesome app
I love the BJ’s app. It’s super convenient to select coupons I’d like to use before a trip and electronically load them on to my membership card instead of having to fiddle around with the paper coupons. I also like how you can search around at other BJ’s clubs near you to find deals if your home club doesn’t have the item that you want in stock.
The only improvement that I wish they’d introduce to the app is the ability to sort your clipped coupons by expiration date, that way you know what items you need to get a jump on purchasing. I also wish they would allow you to “unclip” coupons, should you change your mind. The coupons pile up quickly, so having to scroll down a lengthy list can be tedious if you’re trying to search for the coupons that will be expiring soon.
Regardless, it’s a fantastic app. Makes my BJ’s experience that much smoother. This app is a fine example of how technology can improve our lives and save us valuable time. 👍🏼Show lessBev BV
Express Pay is where it’s at!
No need to clip or pre-select coupons on the app. Scan item, and applicable coupon pops up with it. Silly that you still have to tell app to apply coupon. Can’t BJs just apply all coupons when you check out like a sale? Like who doesn’t want the savings?! Anyways this express pay is best way currently to get to use the coupons you want without having to search and clip or tap for over an hour. Only two downfalls with express pay. Limited to 15 items and a certain dollar amount - why?- and both times I have used it, person at exit either needed tutoring in how to “check” me out or didn’t have the device they needed to do what they needed so I had to wait by door longer than usual with just a paper receipt. Hoping in time if more customers use app, the employees will be more experienced and ready to do the clearance process at the exit. App itself is awesome! No more lifting items out of cart to scan and pay.Show lessMrsWeiseNMS
Easy to use app
I find the app pretty easy to use, but I have one big problem with the switch to online coupons as opposed to the paper booklet. I often buy more than one of certain items that I use frequently. With paper coupons you could use as many coupons as products you were buying. Now that it's computerized and linked to your card, you can only use a coupon one time, so if you're buying three of the same items, you can't use the coupon downloaded to your card, a paper coupon from the booklet that I still receive, and a paper coupon from a friend who isn't buying the same thing and will give you their coupon. This change costs me a significant amount more money and every other store let's you use as many coupons as items you buy. You should definitely change this policy!Show lessSilverbetty69
HELP!!! WITH TODAYS TECH THIS IS TAKING TOO MUCH TIME
Is there not a function for the customer to build a “favorites list or lists” for “quick and easy reorder” of very common items <toilet paper, paper towels, pet food, water, coffee, can goods, dry goods, medicines, supplements, razors, soaps, detergents, condiments, seasonings, etc, etc, etc.....> that both BJ’s and their customers know we buy over and over again. While the BJ’s app has the functionality to customize your specific order it’s time consuming to go through and add coupons individually <if you’re already a club member and we’re clearly moving past the days of scissors and paper coupon cutting; why aren’t these discounts included> and have to search for and rebuild your shopping list at every interval to reorder many of the items that we all know we repeat buy. In this day and age with the available technology, shouldn’t this be more streamlined to save the customer time and make this a better shopping experience. If this functionality exists and I’m not seeing it please let me know. From a loyal BJ’s customer who also occasionally shops the other warehouse stores, I’d like to see the functionality and app features streamlined to make it easier to buy!! <4-5 stars if this were a more streamlined experience>.Show lessDom Paul'
