Patchy connection, pairing drops regularly
Response from developer
Hello, Currently we do not have a timer function but for the Atem Desk version you can use the proximity detect function to turn off the Atem when you walk away. Sorry to hear that you are having connection issues. Be sure to update your Atems with the latest firmware and bluetooth updats via the app. With the new firmware and bluetooth update you should not be having any issues with connecting to your Atem. Please contact support by visiting our web site https://www.iqair.com/us/support/service-center or call 888-560-1020 to talk to a customer support specialist.
App simply does not function whatsoever
Cheers and health!
Response from developer
Sorry to hear you are having connection issues with your Atem, normally the Atem should show up automatically. Please contact support by visiting our web site https://www.iqair.com/us/support/service-center or call 888-560-1020 to talk to a customer support specialist.
Doesn't pair anymore
Cannot pair
Pairing failures
Response from developer
Sorry to hear you are having pairing issues. Please see our latest update to the latest Bluetooth version for improved connectivity. With the 8.30 Bluetooth update, and you updated the firmware successfully, you will need to follow these steps to pair your Atem again ; Step 1 : Exit the app and open your Smart phone settings ; From settings go to the Bluetooth menu and forget this device to remove the Atem from list. Step 2 : Open the Atem app and click on the "+" menu to start your Atem paring process. Have your Atem Bluetooth pairing code ready, found on the packaging, user guide or the back of the Atem. If this does not work please contact support by visiting our web site https://www.iqair.com/us/support/service-center or call 888-560-1020 to talk to a customer support specialist.
