# 12Go Train Bus Ferry Flight — Fast & Easy Ticket Booking

> Global booking app for trains, buses, ferries, flights, and transfers. (iPhone/iPad app by 12Go Asia Pte Ltd.)

- Source: https://appshunter.io/ios/app/12go-train-bus-ferry-flight/id1492054704 (this page in markdown: same URL + `.md`)
- Developer: [12Go Asia Pte Ltd](https://appshunter.io/developer/744974886)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.70/5 from 1,528 App Store ratings · 211 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.6 · 51 MB
- Languages: American English
- Released: 2020-01-08
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/12go-train-bus-ferry-flight/id1492054704/reviews.md

## What is 12Go Train Bus Ferry Flight?

12Go: Your Travel Companion

The 12Go app is your on-the-go travel agency, offering various means of transportation like trains, buses, boats, transfers, vans, taxis, and flights to your desired destination, both regionally and worldwide. We provide budget travel options in over 70,000 locations across more than 140 countries, including:

Destinations:

Thailand: Bangkok, Chiang Mai, Koh Samui, Koh Phangan, Koh Tao, Pattaya, Phuket, Surat Thani, Chiang Rai, Pai, Koh Phi Phi
Vietnam: Hanoi, Sapa, Ninh Binh, Ho Chi Minh City, Hai Phong, Hue, Da Lat, Ha Giang, Halong Bay
Philippines: Manila, Cebu, Bohol, Coron, El Nido, Baguio, Bicol, Siquijor
Indonesia: Bali, Gili Islands, Sanur, Nusa Penida, Nusa Lembongan, Lombok, Jakarta, Yogyakarta
Japan: Tokyo, Osaka, Kyoto, Hokkaido, Mount Fuji, Sapporo, Nagoya, Hiroshima
Cambodia: Phnom Penh, Kampot, Siem Reap, Sihanoukville, Koh Rong Samloem
Malaysia: Kuala Lumpur, Penang, Genting Highlands, Malacca, Langkawi, Pahang, Johor Bahru, Batam, Ipoh
Laos, Sri Lanka, Singapore, Taiwan, Hong Kong, Australia, Egypt, Morocco, and many others!
Access the Best Deals:
We partner with over 13,000 travel companies and operators, including Lomprayah, Greenbus, Techbus, Phantip 1970, Roong Reuang Coach, Prem Pracha, Songserm, Vietnam Railways, Indian Railways (IRCTC), Koh Tao Booking Center, Grouptour, Chaokoh Travel Center, Bangkok Busline, Bundhaya Speed Boat, Giant Ibis Transport, Semaya One, Sri Lanka Railways, Transport Co, AirAsia, Sombat Tour, Seatran Discovery, Montanatip, Virak Buntham Express, Eka Jaya, Shinkansen, and many more.

Easy Booking Process:

Select your origin, destination, departure date, return (if round trip), and number of passengers. Click "Find tickets".
Our search results will show you the "Best options" with the best and most popular travel deals. Below, you will find "Other options" sorted by type of transportation. Use filters to set your desired price range, arrival/departure time, stations, and operator.
Choose your preferred deal and click "Book now" to start the checkout process. Fill in your passenger information and select your preferred payment method. Once payment is complete, you will receive your booking confirmation and e-tickets shortly.

Other Services:
Our additional travel services include airport transfers, baggage upgrades, priority support, SMS trip notifications, rail passes, day trips, hotel bookings, and car rentals for most available destinations.

Payment Methods:
Pay via PayPal, credit/debit card (Visa, Mastercard, American Express AMEX), UnionPay, AliPay, bank transfer, QR payments (PromptPay), app wallet (TrueMoney), or your local payment method.

Customer Support:
We provide 24/7 multilingual online support, including live chat through your registered account on 12go.asia via the "Need help?" chat button. You can also ask questions within our app by providing your email and booking number or browse FAQ articles. With over 60,000 trusted reviews from our customers, we strive to be transparent and genuine, ensuring the best possible experience. We are always ready to help you find a fair deal!

Download 12Go now and start planning your next adventure!

## Key features

- Book trains, buses, ferries, flights, and transfers
- Worldwide travel options
- Budget travel deals
- Easy booking process
- Multiple payment methods
- Additional travel services (transfers, car rentals)

## What do users think of 12Go Train Bus Ferry Flight?

Overall sentiment: negative

**Pros**

- ✨ Convenient and fast booking
- 🗺️ Great resource for railway travel
- 🚌 Booking buses in Cambodia works well

**Cons**

- 🚫 Unreliable service and poor customer support
- 💰 Inaccurate pricing and overcharging
- 🤯 Buggy and crash-prone app
- 🤔 Confusing and difficult to use
- 🚫 Tickets not delivered as promised
- 🚫 Bookings cancelled without notice

**Commonly reported bugs**

- App crashes when switching between apps
- Payment processing issues
- Incorrect travel information displayed

**Most requested features**

- Improve authentication and login process
- Add more payment options
- Enhance refund and cancellation policies
- Provide better communication with customers

## Recent user reviews (10 of 211)

All indexed reviews: https://appshunter.io/ios/app/12go-train-bus-ferry-flight/id1492054704/reviews.md

### 5/5 — A traveling must App!

*2026-08-11*

If you’re not 100% decided on your itinerary this is the perfect venue for finalizing your plans
With years of travel experience, this is the perfect tool!😎

**Developer response:** Big gratitude from the whole 12Go team!

### 5/5 — It must have to have while traveling

*2026-07-28, version 10.3.0*

If you’re not 100% decided on your itinerary this is the perfect venue for finalizing your plans
With years of travel experience, this is the perfect tool!😎

### 1/5 — Terrible service - would not use

*2026-07-15*

They took our money, could not book the ticket  and only notified us a week beforehand, The service is really bad and you can only speak to a chatbot.  Use someone else.

**Developer response:** We’re sorry for the inconvenience. Unfortunately, in some cases the operator may be unable to confirm a booking and can inform us close to the travel date. If you need help with your booking or refund, please contact us at https://12go.asia/en/support.

12Go Team

### 2/5 — Bus from Hanoi to Ninh Pinh

*2026-07-08*

As per ticket we were to be dropped at Trang An, in our Bus from Hanoi to Ninh Pinh.
However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An.
All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned.
Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for. 
This seems to be organised way to extort more money from tourists.
Others at the resort we spoke to were dropped off at even a further  far away location, and had to pay double the amount than us.

**Developer response:** We’re sorry to hear about your experience. If the confirmed drop-off point was Trang An, please contact our support team with your booking details so we can investigate this with the operator: https://12go.asia/en/support

12Go Team

### 1/5 — À fuir !!!

*2026-07-05*

J’ai réservé et payé 4 billets de train Marrakech Casablanca. Les billets étaient censés m’être envoyé par mail instantanément. Je n’ai RIEN reçu. J’ai essayé de contacté le service client en vain je n’ai reçu que des réponses automatiques inutiles. Quelques jours avant mon trajet, jet reçu un mail m’indiquèrent que ma réservation était annulée et sur j’émeus été remboursé. Il m’a donc fallu trouver une solution d’urgence au dernier moment et tout était donc plus cher !!! 12Go n’est pas de confiance, ATTENTION

**Developer response:** We’re sorry to hear about your experience. Unfortunately, the operator was unable to confirm and issue your ticket. As soon as we received this information, we immediately processed your refund and informed you by email. We sincerely apologize for the inconvenience.

12Go Team

### 1/5 — Plateforme peu fiable en cas de problème

*2026-07-01*

Je suis extrêmement déçu par l’application 12Go et par son service client.

Nous avons réservé un transport via leur plateforme en faisant confiance aux prestataires qu’ils proposent. Malheureusement, le trajet s’est déroulé dans des conditions inacceptables : le véhicule était infesté de nuisibles, ce qui a rendu le voyage très désagréable et préoccupant sur le plan de l’hygiène.

Nous avons fourni des preuves de cette situation au service client. Malgré cela, la seule réponse proposée a été une compensation de 6 €, ce qui est dérisoire au regard du préjudice subi. Nous étions trois voyageurs concernés, et cette indemnisation ne reflète absolument pas la gravité de l’expérience.

Une plateforme qui met en relation des voyageurs avec des transporteurs devrait assumer une part de responsabilité dans la qualité des services qu’elle commercialise et traiter les réclamations de manière plus sérieuse.

Je ne recommande pas 12Go tant que le contrôle de ses partenaires et la gestion des réclamations ne seront pas à la hauteur des attentes des voyageurs.

**Developer response:** We’re sorry to hear about your experience. We understand your frustration. We reviewed your case and offered compensation in line with our policies. We also shared your feedback with the operator to help improve their service. We appreciate you taking the time to let us know.

12Go Team

### 1/5 — Scammers

*2026-07-01*

Literally sent me a ticket with 1hr difference departure time so I missed the ferry. And are blaming it on me because I did not check in at the correct location apparently. Isn’t the first time they’ve refused to give refunds for issues caused by them try to avoid it I will never use them again.

**Developer response:** We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the departure time shown on your ticket and assist you: https://12go.asia/en/support

12Go Team

### 4/5 — Waluta płatności nieznana do końca.

*2026-06-28, version 9.0.1*

Nie jasne formy płatności i rodzaj waluty jaką nas obciąża

### 1/5 — Scam

*2026-06-28*

Bought 6 plane tickets and was only able to use 2 after admitting they changed my flights I was refused any refunds even with immediate attempts to cancel in which they do not have a proper way to handle those processes. They have intentionally broken systems to take your money and keep it.

**Developer response:** We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the flight changes and review your case: https://12go.asia/en/support

12Go Team

### 5/5 — Very easy to use and accurate

*2026-06-21*

I highly recommend!

**Developer response:** Thank you for choosing 12Go! ⭐

12Go Team

## Frequently asked questions about 12Go Train Bus Ferry Flight

### What kind of transportation can I book with this app?

You can book tickets for a wide range of transportation options including trains, buses, boats, vans, taxis, and flights. The app covers both regional and worldwide destinations, offering diverse travel choices.

### How does the booking process work?

The booking process is straightforward. You select your origin, destination, dates, and number of passengers, then click 'Find tickets'. The app displays best and other options, allowing you to filter by price, time, and operator before proceeding to payment and receiving your e-tickets.

### What are the payment methods accepted?

The app supports a variety of payment methods including PayPal, credit/debit cards (Visa, Mastercard, AMEX), UnionPay, AliPay, bank transfer, QR payments (PromptPay), and app wallets like TrueMoney, as well as local payment options.

### Does the app offer additional travel services?

Yes, beyond ticket booking, the app provides additional travel services such as airport transfers, baggage upgrades, rail passes, day trips, hotel bookings, and car rentals for many available destinations.

### What countries and destinations are covered?

The app offers budget travel options in over 70,000 locations across more than 140 countries. Popular destinations include Thailand, Vietnam, Philippines, Indonesia, Japan, Cambodia, Malaysia, and many others worldwide.

## Version history (last 5 releases)

### 11.0.0 — 2026-08-25

Bug fixes and improvements

### 10.3.0 — 2026-07-28

Bug fixes and improvements

### 9.0.1 — 2026-06-07

Bug fixes and improvements

### 8.0.2 — 2026-05-07

Bug fixes and improvements

### 7.0.3 — 2026-04-11

Bug fixes and improvements

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## More apps by 12Go Asia Pte Ltd

- [12Go: Checker](https://appshunter.io/ios/app/12go-checker/id1493061602)

All apps by 12Go Asia Pte Ltd: https://appshunter.io/developer/744974886

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*
