# 12Go Train Bus Ferry Flight — user reviews > 212 indexed App Store user reviews of 12Go Train Bus Ferry Flight by 12Go Asia Pte Ltd, rated 4.70/5 from 1,536 ratings. - Source: https://appshunter.io/ios/app/12go-train-bus-ferry-flight/id1492054704/reviews - App overview in markdown: https://appshunter.io/ios/app/12go-train-bus-ferry-flight/id1492054704.md - Rating breakdown: 5★ 1,322 · 4★ 114 · 3★ 34 · 2★ 14 · 1★ 52 ## What do users think of 12Go Train Bus Ferry Flight? Overall sentiment: negative **Pros** - ✨ Convenient and fast booking - 🗺️ Great resource for railway travel - 🚌 Booking buses in Cambodia works well **Cons** - 🚫 Unreliable service and poor customer support - 💰 Inaccurate pricing and overcharging - 🤯 Buggy and crash-prone app - 🤔 Confusing and difficult to use - 🚫 Tickets not delivered as promised - 🚫 Bookings cancelled without notice **Commonly reported bugs** - App crashes when switching between apps - Payment processing issues - Incorrect travel information displayed **Most requested features** - Improve authentication and login process - Add more payment options - Enhance refund and cancellation policies - Provide better communication with customers ## Newest reviews (10 of 212) ### 2/5 — Bus from Hanoi to Ninh Pinh *2026-07-08* As per ticket we were to be dropped at Trang An, in our Bus from Hanoi to Ninh Pinh. However, we were dropped off on roadside and had to pay 150.000 VD more to reach Tran An. All other passengers were also dropped off unceremoniously, without any explanation and queries were answered by sleigh of their hand and driving off unconcerned. Drivers appeared there suddenly and offered to take us to our destination. Even the staff at the Trang An resort seemed to be involved, as they said we should pay even more than what the driver had asked for. This seems to be organised way to extort more money from tourists. Others at the resort we spoke to were dropped off at even a further far away location, and had to pay double the amount than us. **Developer response:** We’re sorry to hear about your experience. If the confirmed drop-off point was Trang An, please contact our support team with your booking details so we can investigate this with the operator: https://12go.asia/en/support 12Go Team ### 4/5 — Waluta płatności nieznana do końca. *2026-06-28, version 9.0.1* Nie jasne formy płatności i rodzaj waluty jaką nas obciąża ### 1/5 — name *2026-05-22, version 8.0.2* so ugly the name too long, jesus, just put 12Go Tickets ### 1/5 — 책임없는 서비스 *2026-05-17* 예약한 날짜의 티켓을 캔슬당하는일이 연속으로 두 번 있어서 다음 일정의 숙박비, 투어비 등 모든 돈을 날렸음에도 불구하고 티켓값만 띡 환불해주고 메일한통 보내는 아주 무책임한 대행사. CS직원의 수준도 매우 낮음. 별 1개도 아까움. **Developer response:** We are sorry for your experience. Unfortunately, cancellations are made by the operator, not by the 12Go platform, and we cannot influence such decisions. As soon as we received the cancellation information, we immediately processed the refund for your tickets. If you still have unresolved questions, please contact our support team via https://12go.asia/en/support and we will be happy to assist you. 12Go Team ### 1/5 — Проблема *2026-05-15* Не заходит в приложение виснет и все **Developer response:** We’re sorry the app is freezing and you’re unable to log in. Please make sure you’re using the latest version of the app and try updating it first. If the issue continues, please contact our support team at https://12go.asia/en/support so we can assist you. 12Go Team ### 1/5 — Sells tickets that don’t exist *2026-05-02* Idk where they get their ticket information from, but they have twice now sold me tickets that do not exist. Then they refund the money, except for the fees and card processing charges that don’t get refunded. Forcing me to then buy another ticket, that ends up being more limited and more expensive since so muxh time has passed between when the ticket was originally purchased . **Developer response:** We’re sorry to hear about this experience. Ticket availability and confirmation depend on the transport operator, and sometimes a booking cannot ultimately be issued. If you believe fees or payment charges were not refunded correctly, please contact us at https://12go.asia/en/support so we can review the specific bookings. 12Go Team ### 3/5 — Prix plus élevés au moment du payement *2026-05-02* Très pratique mais n’affiche pas tous les voyages possibles.. et surtout les prix augmentent au fur et à mesure de la réservation.. **Developer response:** Thank you for your feedback. We’re glad you find the app useful. Available trips and prices depend on the transport operators, and fares can change during the booking process based on availability and supplier conditions. We appreciate your comments and will share them with our team. 12Go Team ### 1/5 — Tolle App aber absolut nicht zuverlässig *2026-04-29* Wir haben über 12Go unser Bus Tickets gebucht. Am Tag der Reise erfahren wir 4 Stunden vor der Abfahrt, dass unsere Tickets stoniert wurden. Also versuchen wir über die App wieder neue Tickets am gleichen Tag zu buchen. Mit der Buchung hat wieder alles funktioniert. Nach 3 Stunden erfahren wir, dass unser Tickets für den neuen Bus wieder storniert wurden. Wir hatten dir ganze Zeit über versucht mit dem Kunden Service Kontakt aufzunehmen, die uns jedoch konstant immer hingehalten haben. Jetzt sitzen wir an der Location fest, und können erst in 2 Tagen weiter fahren, wenn wir neue Tickets bekommen haben, durch das kurzfristige Buchen sind die Tickets jetzt doppelt so teuer, mal davon abgesehen dass wir jetzt spontan eine neue Unterkunft hier finden müssen, und die Unterkunft an der neuen Location auch zahlen müssen, weil die im Voraus gebucht war. Kurz gesagt, verlasst euch nicht darauf das ihr euere Tickets auch wirklich ganz sicher gebucht habt. ### 1/5 — Deceptive Booking Platform- Hidden Policies, No Refunds, Zero Accountability *2026-04-27* Verified Booking | Osaka Umeda → Tokyo DisneySea Bus Terminal | April 28, 2026 I booked a night bus through 12Go from Osaka to Tokyo and was never informed of the operator’s one-bag luggage restriction at any point during the booking process. Their own website vaguely states that “luggage depends on the operator” — with absolutely no specific limitation mentioned. It was only after my payment was confirmed and my e-ticket was issued that I discovered the restriction buried deep in the trip details. Here is where it gets deliberately deceptive: the luggage policy only becomes visible at a stage in the booking process where a separate notice simultaneously states that “Cancellation is no longer possible for the selected date.” In other words, by the time you see the actual terms, you are already locked in with zero ability to cancel. This is not an oversight — this is a calculated design choice that strips passengers of informed consent. When I contacted their support team, it took two full days of back-and-forth emails to receive any meaningful response. They then had the audacity to claim that the policy was “displayed before checkout” — which is factually false, as I have timestamped screenshots proving otherwise. This situation occurred during Japan’s Golden Week, the busiest travel period of the year. Being blindsided by hidden luggage policies during this time created a cascading risk — including the very real possibility of missing my onward flight. The stress and anxiety this caused was immense and completely avoidable had 12Go been transparent from the start. What I asked for was simple: accommodate both bags or issue a full refund of ¥4,242. Instead, I received corporate deflection, copy-pasted apologies, and no resolution. I am now pursuing: • A credit card chargeback on the grounds of services not described as agreed • Formal complaints with consumer protection authorities in all jurisdictions 12Go operates in • Continued reviews across every travel platform until this is resolved Avoid this platform. There are far more transparent and customer-friendly alternatives for booking transport in Japan. 12Go profits from hiding critical information until it is too late for you to act — and their support team is trained to deflect rather than resolve. Do not trust them with time-sensitive or important travel bookings. ### 1/5 — Issues with tickets *2026-04-22* My bus ticket was cancelled in the middle of the night for a 10 am bus, I’ve had to rebook a train which I have to leave for In an hour and a halve and I still haven’t received my tickets but I’ve been charged Very poor service ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor service *2026-08-26* 12Go is a strange platform. It allows you to book buses, trains, ferries and other transport through different carriers, but once you’ve paid, you’re largely left to deal with the carrier yourself. In my experience, tickets can lack clear station information, and even when the departure point differs from what is stated on the booking, 12Go is unable—or unwilling—to intervene meaningfully. You are essentially left to figure it out yourself. That raises a fair question: what exactly is the brokerage/service fee paying for if the broker doesn’t actually broker or assist with the transaction when problems arise? Where possible, do yourself a favour and book directly with local operators. You may save money and, more importantly, have a clearer point of contact when something goes wrong. I’d rate 12Go zero stars if the platform allowed it. ### 1/5 — Terrible service - would not use *2026-07-15* They took our money, could not book the ticket and only notified us a week beforehand, The service is really bad and you can only speak to a chatbot. Use someone else. **Developer response:** We’re sorry for the inconvenience. Unfortunately, in some cases the operator may be unable to confirm a booking and can inform us close to the travel date. If you need help with your booking or refund, please contact us at https://12go.asia/en/support. 12Go Team ### 1/5 — À fuir !!! *2026-07-05* J’ai réservé et payé 4 billets de train Marrakech Casablanca. Les billets étaient censés m’être envoyé par mail instantanément. Je n’ai RIEN reçu. J’ai essayé de contacté le service client en vain je n’ai reçu que des réponses automatiques inutiles. Quelques jours avant mon trajet, jet reçu un mail m’indiquèrent que ma réservation était annulée et sur j’émeus été remboursé. Il m’a donc fallu trouver une solution d’urgence au dernier moment et tout était donc plus cher !!! 12Go n’est pas de confiance, ATTENTION **Developer response:** We’re sorry to hear about your experience. Unfortunately, the operator was unable to confirm and issue your ticket. As soon as we received this information, we immediately processed your refund and informed you by email. We sincerely apologize for the inconvenience. 12Go Team ### 1/5 — Plateforme peu fiable en cas de problème *2026-07-01* Je suis extrêmement déçu par l’application 12Go et par son service client. Nous avons réservé un transport via leur plateforme en faisant confiance aux prestataires qu’ils proposent. Malheureusement, le trajet s’est déroulé dans des conditions inacceptables : le véhicule était infesté de nuisibles, ce qui a rendu le voyage très désagréable et préoccupant sur le plan de l’hygiène. Nous avons fourni des preuves de cette situation au service client. Malgré cela, la seule réponse proposée a été une compensation de 6 €, ce qui est dérisoire au regard du préjudice subi. Nous étions trois voyageurs concernés, et cette indemnisation ne reflète absolument pas la gravité de l’expérience. Une plateforme qui met en relation des voyageurs avec des transporteurs devrait assumer une part de responsabilité dans la qualité des services qu’elle commercialise et traiter les réclamations de manière plus sérieuse. Je ne recommande pas 12Go tant que le contrôle de ses partenaires et la gestion des réclamations ne seront pas à la hauteur des attentes des voyageurs. **Developer response:** We’re sorry to hear about your experience. We understand your frustration. We reviewed your case and offered compensation in line with our policies. We also shared your feedback with the operator to help improve their service. We appreciate you taking the time to let us know. 12Go Team ### 1/5 — Scammers *2026-07-01* Literally sent me a ticket with 1hr difference departure time so I missed the ferry. And are blaming it on me because I did not check in at the correct location apparently. Isn’t the first time they’ve refused to give refunds for issues caused by them try to avoid it I will never use them again. **Developer response:** We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the departure time shown on your ticket and assist you: https://12go.asia/en/support 12Go Team ### 1/5 — Scam *2026-06-28* Bought 6 plane tickets and was only able to use 2 after admitting they changed my flights I was refused any refunds even with immediate attempts to cancel in which they do not have a proper way to handle those processes. They have intentionally broken systems to take your money and keep it. **Developer response:** We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can investigate the flight changes and review your case: https://12go.asia/en/support 12Go Team ### 1/5 — Horrible App *2026-06-13* One of the worst Apps I’ve ever used when there is a problem. I paid for a flight but after I checked out the departure locations were switched. Tried reaching out to customer support and paid extra to fix the problem— which did not get fixed after multiple emails. They wanted to charge me AGAIN to fix the issue I had already paid extra to fix. Tried to get a refund and they would not give me a refund. If you have an issue don’t expect them to resolve it. It’s great if you don’t run into a booking issue, but when you do they will not help you and charge you out the nose for the pleasure. Screw this app… **Developer response:** We’re sorry to hear about your experience. We’re unable to identify your booking from this review. Please contact our support team with your booking details so we can review your case and investigate what happened: https://12go.asia/en/support 12Go Team ### 1/5 — Appalling experience *2026-06-11, version 9.0.1* Horrible company. Avoid using 12go.asia at all costs - I don’t care that this is the ticket app, but your company and all associated companies offer awful customer service, wasting time going back and forth and are extremely unreliable. I will be spreading this to every platform because of how incompetent this bs third party ticketing company is. Staff who read this - you should be forwarding all of these 1 star reviews back to head office and management to let them see the atrocious behaviour of customer service. Terrible representation and should be ashamed of yourselves, go work for a company that has actual integrity and ethics instead of going for people’s money and turning their backs on customers once they’ve cashed in. We’ve had trips ruined by this company and they have the audacity to not even offer refunds due to their misconduct. Do better, capitalist pigs. ### 1/5 — Unreliable and Unprofessional *2026-06-05* Beware! Do not opt for their services are highly unreliable will give you 5usd voucher for your issue faced, go instead for klook or else just approach your stay they will help you with it. The worst service platform I’ve ever encountered. Waste of time and money they are fraudlents. **Developer response:** We’re sorry to hear about your experience. We would like to understand what happened and review the issue properly. Unfortunately, we cannot see your booking details from the app review. Please contact our support team at https://12go.asia/en/support so we can investigate and assist you. 12Go Team ### 1/5 — Aye Naing *2026-06-01* I had a very bad experience with 12Go Asia. I booked a bus ticket from Malaysia to Singapore. The pickup time was supposed to be 2:30 PM, and I waited till 5 PM and the bus never arrived. During that time, I received no proper updates from the company. I had to keep chasing customer service asking where the bus was, but I never received a straight answer. After waiting more than 2:30 hour, in the rain in Kuala Lumpur, me and my girlfriend were completely soaking wet. It was extremely stressful and disappointing. In the end, I had to buy another bus ticket myself, which cost me even more money. What makes it worse is that they still have not refunded my original booking, and customer service has barely responded to my complaint. They do not seem to care about their customers at all. This is one of the worst travel service experiences I have ever had. Poor customer service, poor communication, and no responsibility taken. I honestly do not think this is a trustworthy business to use. Add on extra message. I am not reviewing the bus journey itself, but rather the way this issue was handled by customer service. While the company eventually refunded my original booking, they completely failed to consider the inconvenience, stress, and additional costs caused by their service failure. My girlfriend and I were left stranded at a bus stop for more than four hours in heavy rain while on holiday. It was an extremely frustrating and unpleasant experience. Because of this situation, I was forced to purchase alternative bus tickets at my own expense just to reach my destination. The refund of the original booking does not compensate for the extra money spent, the wasted time, or the distress caused. What is most disappointing is the lack of customer care and accountability shown throughout the process. It took more than three weeks to receive a resolution, and even then there was no acknowledgement of the disruption and inconvenience we suffered. A good customer service team should look beyond simply refunding a ticket and consider the overall impact their failure has had on their customers. Being left waiting for hours in terrible weather with no proper support is unacceptable. Based on this experience, I have little confidence in this company’s customer service standards and will not be using their services again. I would not recommend them to anyone expecting reliable support when things go wrong. **Developer response:** We’re very sorry for the long resolution time and the inconvenience caused. We understand that the refund of the original booking does not undo the stress, lost time, or additional costs you experienced. We appreciate your detailed feedback and will share it with our team. 12Go Team ## Most praised reviews (10 highest-rated) ### 5/5 — A traveling must App! *2026-08-11* If you’re not 100% decided on your itinerary this is the perfect venue for finalizing your plans With years of travel experience, this is the perfect tool!😎 **Developer response:** Big gratitude from the whole 12Go team! ### 5/5 — It must have to have while traveling *2026-07-28, version 10.3.0* If you’re not 100% decided on your itinerary this is the perfect venue for finalizing your plans With years of travel experience, this is the perfect tool!😎 ### 5/5 — Very easy to use and accurate *2026-06-21* I highly recommend! **Developer response:** Thank you for choosing 12Go! ⭐ 12Go Team ### 5/5 — Tolle Aop *2026-06-01* Die App ist übersichtlich, schnell und einfach !! **Developer response:** Thank you for choosing 12Go! ⭐ ### 5/5 — Super easy and convenient *2026-05-30, version 8.0.2* Super easy and convenient ### 5/5 — Easy and suitable. *2026-05-29* Until now, easy and suitable, hope it will be everything fine with bus, departure and arrival. **Developer response:** Thank you for choosing 12Go! ⭐ ### 5/5 — Easy *2026-05-27* Easy to navigate. Many options to choose from. Great for Thailand and Vietnam. Easy payment processing **Developer response:** Thank you for choosing 12Go! ⭐ ### 5/5 — Service *2026-05-13, version 8.0.2* Easy to use and buy!Fanstatic! ### 5/5 — Excelente *2026-04-28* Prático, rápido e muito fácil de usar ### 5/5 — Train Booking *2026-04-28* I like the app 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*