No money has come into my account!!
Downloaded the app as it looks easy to use and straightforward something that I’ve been looking for to help with my busy days as a PT.
I set up packages and asked my clients to book me via this app, my clients have booked sessions and paid but no money has entered my account, it’s been 8 days now.
I tried to find a number to call support but there isn’t any, I emailed customer support and I did get a response to which they explained it takes up to 7 days to reach my account as it has to go through some processes so I thought I would leave it and give it the benefit of the doubt. Yesterday was the 7th day and I was meant to receive my money but I did not, I emailed customer support and now I’ve had no response. £180 missing now! DO NOT USE THIS APP
I set up packages and asked my clients to book me via this app, my clients have booked sessions and paid but no money has entered my account, it’s been 8 days now.
I tried to find a number to call support but there isn’t any, I emailed customer support and I did get a response to which they explained it takes up to 7 days to reach my account as it has to go through some processes so I thought I would leave it and give it the benefit of the doubt. Yesterday was the 7th day and I was meant to receive my money but I did not, I emailed customer support and now I’ve had no response. £180 missing now! DO NOT USE THIS APP
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Response from developer
Hi - We are really sorry to hear that you have been having issues with our app. I can see from our support system that we did indeed miss your last replies, and can only offer our sincere apologies for this. We have made a change to our support system that will prevent any further messages being missed. With regards to your payments, I can see from our payment platform that the payment was indeed made to you on the date indicated. Could you please reach out to again on the support channel if you are still having trouble finding this payment and I'll be able to provide more specific information. Our best, Team ACTFIT
