The Basics
The app provides the basic information one would expect. It would be nice to have a way where one could add comments that appear when a transaction is opened. I could do this with the previous credit union app prior to them being bought by SHFCU. Anything to make a banking transaction easier to understand will be advantageous for the user.
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Worst banking app
I wish I could say something good about it but since the merger with my credit union the app is not helpful at all and I can’t access any information about previous transactions or really do anything that I’ve tried to do couldn’t deposit a check and every message you ask tells you the same thing contact customer service and dial 0 . What good is a app if you can’t do anything with it?
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could be a BETTER bank app
doesn’t work a lot but that new update is really cool, doesn’t have the main stuff most banks have like notifications or adding to apple pay but it works half the time
Cannot sign in
I cannot sign in to the new app. It texts a code to verify my identity but once I enter code, there is no “enter” button to click so it times out. Frustrating.
Horrible app
The app is not at all good.
Apple 14 crashes
The app does not seem to be compatible with iPhone 14. Worked on iPhone X just fine.
Can’t sign in and it doesn’t recognize my account?
I have problems with this app and it was cool at first but now I can’t sign in or request a password change or request my username??? It say to contact them without providing a number to call as well which is stupid. My bank doesn’t know what to tell me so like I said what number do I call ?
Login is disabled
I just updated for the issue of it being disabled. It says it is now fixed. But still continues to be disabled. Frustrating not being able to login.
Be careful with this app
Downloaded the app, I logged in, looked at it for a few seconds, I didn’t click on anything, and then I logged out. After I logged out I noticed a Quick View at the bottom of the app, when I clicked on it, showed my transactions and my balance without asking for my username and password. The Quick View needs to be enabled in settings, which I didn’t, it showed up automatically. Be careful with this app.
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App has never worked for me and neither does their website on iPhone
Closing my account with Self Help because I cannot log into my account on their website from my iPhone but can do so just fine on a galaxy and a laptop. The app has not worked once and I mean literally every time I try to open it I get the message “This application is currently unavailable. Please try again later.” Not to mention their customer service phone lines are never open when you actually need them. It’s ridiculous.
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