Leave a Review Arby's
Horrible implementation
This implementation of an online ordering system is horrible… For example, if the store is open till 1 AM and you place an order at 11:49 PM and the order time and pick up says ASAP and you submit order and drive the 5 miles to the store all of a sudden it changes to the next opening time on the store. Also you can't choose a drive-thru pickup option, even if the store has the lobby closed. You also can't choose to add or remove ice from drinks on the order so when you show up to pick your order up, the store gets upset if you don't want ice in the drink because they already have the drink ready and they have to dump it and make a new drink. Also, if there is an issue with finding the order, you don't even have an option to cancel the order if it was paid for in the app. If these things get fixed, along with what others are suggesting, I'll change my review points.Show lessjkbff24
Your Best items should NOT be LIMITED time only
I really enjoy some of the promotional menu items. It’s like a pattern, you put out a promotional menu item and I fall in love with it and then I go there for lunch multiple times per week and then one day, these items are no longer on the menu. I am 💔heart broken 💔 regarding the Mac and Cheese you all sold in 2023. It was my absolute favorite and hands down the BEST Mac and cheese anywhere. I have been waiting for a very long time and I’m still waiting for it to return and NO SUCH 🍀 luck 🍀 . Also the loaded fries that you had on the menu were my boyfriend’s favorite and NOW that’s gone. Sad times. 😞. Please bring back the Mac and Cheese at least for one whole season EVERY year and repeat that with your loaded fries.Show less11Piper11
Overly Strict Login Policies, No Saved Payment Methods, No Rewards Program, Passable Mobile Ordering
Overall, it is a serviceable way to order ahead to Arby’s. It does notably lack any way to specify a pickup location in the store - forget cubside, you can’t even choose Drive-Thru. There is also no rewards program to speak of, so there’s no real incentive to use the app outside of some sparse deals that have been declining in value for sometime now. The most frustrating part is that I am constantly logged out of the Arby’s app and it even insists on two factor authentication even though nothing is saved on the app to make that worthwhile. I have to put in my card information every time I order anyway, so what benefit do I gain from being logged out every few days? Without saved payment methods or rewards to spend, bad actors have little to gain from accessing my account. The best thing that I can say about this app is that it is functional, but it is lacking some features that are standard in the industry.Show lessMooImAFox