Love my hero
My daughter got me this early last year to help make sure I was taking my medications as it should be done. After 6 months and feeling better about taking my medications like I should have been and not taking to much or not one time I fell in love. So we ordered one for my husbands medications. Then set my mother up for her medications. We are a hero family for sure. I’ve even told our physician about this gadget so her elderly patients could benefit for their care. I highly recommend this product. If you make pill cases up weekly this takes the place and saves time all while making sure you take them and are getting the dosage your auspices to. Thank you Hero
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Response from developer
We're happy to hear you're enjoying Hero! Pro tip: one way to make your Hero subscription even more cost-effective is by using our referral program. If you invite a friend to sign up for Hero with a personal referral code, you'll both get 3 FREE months; the more friends you refer, the more free months you earn! To find your referral code, go to the Hero app > select the More tab > select Refer a Friend.
Game Changer
My parents both got Alzheimer’s a few years ago… Managing their pill schedule was a big job! Getting these machines changed everything… It was easy to set up over the app, and super easy to manage their pill intake. The App sends me alerts when they miss their “pill time”.
It also helps me manage my pill inventory for the both of them.
I don’t normally write reviews, but we’ve been using the Hero for almost 3 years. This is the type of technology that changes everything, when it comes to elderly care. I cannot recommend this product enough for anyone taking care of elderly parents
It also helps me manage my pill inventory for the both of them.
I don’t normally write reviews, but we’ve been using the Hero for almost 3 years. This is the type of technology that changes everything, when it comes to elderly care. I cannot recommend this product enough for anyone taking care of elderly parents
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Response from developer
Thank you for the great review; we're happy we could help and we're so glad you're enjoying your Hero experience.
Working great again. Thank you so much!
UPDATE: it’s a day later and I received a message to contact them. However, I see that there was an update to the app “12 hours ago”. Sure enough, I was able to open the app. When I deleted it I got the warning that my data may be lost, but it wasn’t. Thanks so much! Like I said, I love this app and the machine. Simplified my life a hundredfold. I’m now compliant and within the A1C goal, so much so I was able to get some surgery I’ve been wanting for years. Upgraded to 5 stars.
See UPDATE. Love my Hero and app! But suddenly, the app isn’t working. I’ve turned my phone off and on and deleted and re-installed the app. All I’m getting is a blank (Hero yellow) screen. Maybe has to do with recent iOS update??
See UPDATE. Love my Hero and app! But suddenly, the app isn’t working. I’ve turned my phone off and on and deleted and re-installed the app. All I’m getting is a blank (Hero yellow) screen. Maybe has to do with recent iOS update??
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Response from developer
Oh no! We're sorry to hear you've been having trouble. We are committed to providing the best possible experience for our members, and we will get in touch with you soon. Our Live Support team is available 24/7. You may email hello@herohealth.com, call 855-855-9962, or chat with us at herohealth.com.
Meds made extremely simple
My Hero has made my life tremendously better when it comes to my medication. I take 12 oral medications. Some of them are daily, weekly or monthly. I’ve been able to setup my Hero with my medication regimen and 9 of my meds are always delivered right on time. Now I only manage 3 meds manually which are narcotics but I wish I could afford a second hero. Customer service is amazing and they truly make you feel like your a patient as oppose to “a customer” or “number”. Well enough babbling. I wish I could post a video of my machine in action in a real life house!
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Incredible Results
I don’t know what was more amazing - the device, the simplicity, or the incredible telephone service I received at 7pm when it was convenient for me to finally call. Keeping a regular schedule and able to prompt taking my pills at different times for maximum results has been a game changer. I highly recommend the device - the app - the customer service
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Lacking a few features
I wanted to start off my saying that the Hero Pill Dispenser has helped me manage my chronic conditions amazingly. I rarely if ever miss a dose and I always know just how many pills I have, but one feature that I don't see is a way to log as-needed medications that are stored outside of the Hero device. I also noticed that there is no Apple Health integration to log your medications. If these two things were fixed I'd be more than happy to change my review to five stars.
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This machine has been a great help to our family
It's just the right size and alerts and notifications are sent right to my phone. My Dad became a widower after 57 years of marriage. Overwhelmed with grief, he would forget to take his medication. This machine is a blessing. Once filled, it dispenses meds as scheduled and allows you to set a window in which you can retrieve medication after the scheduled time if you miss it. I can also remotely dispense meds from the app. This helps greatly because I live across town from my dad. I'm notified when he is running low of meds and needs a refill.
Also, the Hero Team was so supportive and patient when we needed them(Thank you Christina!). You can't go wrong.
Also, the Hero Team was so supportive and patient when we needed them(Thank you Christina!). You can't go wrong.
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Response from developer
Thanks for taking the time to write about Hero. We're honored to hear we're part of your dad's medication management routine, and that Hero helps both of you! We'll make sure to pass your feedback on to Christina.
Best device for taking multiple pills
I have used HERO for more than 3 years now and it’s been a game changer. I don’t miss any of my scheduled meds and moreover it’s so convenient. I have it in my kitchen and when I get my morning tea or dinner it’s there to remind me to take my next dose of meds. I would highly recommend it to anyone who is on multiple medications and wants to make their life easier. Moreover, customer support for HERO is excellent. Every time I have called them, their response is quick and courteous. Lately, the device started giving me trouble. One call and the customer support quickly did the troubleshooting. When that did not work, they promptly sent me a replacement device. There may be other competitors in the market but I would choose HERO every time just for their amazing customer support. I need to take meds every day and need a company that will be there to back me up and help troubleshoot when and where I need it. Thanks HERO!
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Response from developer
Thank you for being a loyal member for over three years! Great to hear your Hero journey has been smooth sailing! We'll make sure to let the team know your feedback.
Great Customer Service
While I had to cancel my Hero subscription, I really enjoyed using the dispenser while I had it. Initially I was taking 7 different medications for mental health and needed help managing them as my adherence was not so good due to frequently missed doses while trying to self manage.
The Hero dispenser made it so easy to track my adherence and helped get me back on track with my medication management with alarms in the app and daily/weekly adherence reporting.
Sometimes my alarm would go off to take my meds and I would be in the middle of something and would forget to dispense my meds so Hero would actually call my phone to let me know I forgot to take my dose.
This dispenser really helped me get back on track with my mental health and I would have stayed with Hero had it not been for the fact that I no longer take 7 medications. I now only take 1 pill a day which I can manage on my own. So it only made sense to cancel my subscription and return the device.
I would recommend Hero to anyone who needs help managing their meds and may struggle with med adherence.
The Hero dispenser made it so easy to track my adherence and helped get me back on track with my medication management with alarms in the app and daily/weekly adherence reporting.
Sometimes my alarm would go off to take my meds and I would be in the middle of something and would forget to dispense my meds so Hero would actually call my phone to let me know I forgot to take my dose.
This dispenser really helped me get back on track with my mental health and I would have stayed with Hero had it not been for the fact that I no longer take 7 medications. I now only take 1 pill a day which I can manage on my own. So it only made sense to cancel my subscription and return the device.
I would recommend Hero to anyone who needs help managing their meds and may struggle with med adherence.
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Response from developer
Glad we could help! We appreciate you sharing your experience with us.
Set up
I set my Hero up December 30th. It worked just fine. Dispensing meds on time for morning and evening meds. It was working just fine, I thought!
However, I was getting numerous txt messages and emails indicating my Hero was not set up. Then, the past couple weeks, I’ve gotten several calls. Today, I finally called.
Learned the set up was not correct! With the agent assisting me, i re-booted the tower and reset the meds. Now it’s ready to roll!!! Everything in place.
Thank you for your time and patience while assisting me with my Hero! I really enjoy the dispensing vs numerous pill bottles cluttering my bathroom.
Technology makes life sweet!
However, I was getting numerous txt messages and emails indicating my Hero was not set up. Then, the past couple weeks, I’ve gotten several calls. Today, I finally called.
Learned the set up was not correct! With the agent assisting me, i re-booted the tower and reset the meds. Now it’s ready to roll!!! Everything in place.
Thank you for your time and patience while assisting me with my Hero! I really enjoy the dispensing vs numerous pill bottles cluttering my bathroom.
Technology makes life sweet!
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