Thank you
I cannot possibly put into words how helpful this machine has become in my life. Often times with my seizure disorder I get a little disoriented and I forget. Knowing that it not only sends me an alarm, but it beeps as an alarm and also notifies my support team is very very life-saving so thank you.
Show less
I don’t like the machine at all!
I don’t like the machine because of the noise it makes and the timing of the medication. Also it tells me I don’t have any medication in the machine when it has plenty in there. I have tried to get a manual for it several times and none has ever been sent to me. Now I want to return the machine and can’t get anyone to send me a shipping label. My next recourse is to call my Medicare provider who is paying the bill for this machine and let them know the problems I am having with HERO. This machine is definitely not worth the hassle it takes to have it in my house.
Show less
Set up with Phil
Phil was incredibly patient and kind helping us to set up the dispenser over the phone. He walked me through each step methodically and clearly. I had a lot of trouble downloading the app, so we were on the phone for a long time! Once it was downloaded the rest was easy. Thanks again, Phil! You’re a treasure!
Show less
Helpful
Hero is a great tool to help me be compliant with my medications. There are 2 issues for me and neither one is enough to effect its effectiveness.
One is that I can’t use it for my fish oil capsules and two and most importantly that it is extremely loud. It can actually wake my wife up when she’s sleeping. It’s convenient to have it in my bedroom, but I suppose I could put it in another room.
One is that I can’t use it for my fish oil capsules and two and most importantly that it is extremely loud. It can actually wake my wife up when she’s sleeping. It’s convenient to have it in my bedroom, but I suppose I could put it in another room.
Show less
Medication
I take several medications a day. My granddaughter would help me organize and even then I never took what I was prescribed. We tried different ways and nothing worked. Due to missing doses of my medication I suffered from high blood pressure, nausea, dizziness, and other symptoms.
Hero is definitely my hero because I am now taking my medications as prescribed. I sure notice the difference with my Hero because all of the above symptoms are gone. Thank you Hero. TJB&J
Hero is definitely my hero because I am now taking my medications as prescribed. I sure notice the difference with my Hero because all of the above symptoms are gone. Thank you Hero. TJB&J
Show less
Life saver
My father has been using Hero for over a year now. We set him up based on my mother in law’s success with the device. My father has Parkinson’s and lives independently with my mother; they are both in their late 80s.
Last week my mother was hospitalized leaving my father alone at home and my visiting daily to check on him. Yesterday I received notification that he had not taken his morning medication, after giving a reasonable time to take the medication I decided something was wrong and I needed to head over only to find him on the ground with his head busted open. Less than four hours later and hundreds of miles away my mother in law fell. Hero saved them both.
I know there are several other emergency medical devices they can wear, but typically forget and do not sleep with them so, thanks Hero for your wonderful device doing what you didn’t develop it for! Works awesome for medication and support has always been helpful.
Last week my mother was hospitalized leaving my father alone at home and my visiting daily to check on him. Yesterday I received notification that he had not taken his morning medication, after giving a reasonable time to take the medication I decided something was wrong and I needed to head over only to find him on the ground with his head busted open. Less than four hours later and hundreds of miles away my mother in law fell. Hero saved them both.
I know there are several other emergency medical devices they can wear, but typically forget and do not sleep with them so, thanks Hero for your wonderful device doing what you didn’t develop it for! Works awesome for medication and support has always been helpful.
Show less
Response from developer
We are so glad to hear Hero helped your parents! Reviews like this are why we do what we do! We wish you and your parents the best of health. If our team can be of any assistance, please let us know. We will remain available 24/7.
Hero Medication Dispenser Changed our Life
The hero medication dispenser has truly changed our life. My father, who is 92 years old, was not consistently taking his medication and putting himself at great risk. The only way that we knew if he took his medicine was to travel to his house and check twice a day every day. With the Hero medication dispenser, we were able to see exactly when he took his medication. Just made things much safer for him, and much better for us. I can’t believe more people don’t know about this great machine.
Show less
Good service today
I called Saturday and held 30 minutes in the queue. No one answered the call, I was forced to voicemail without being able to hold. The app would not let me update my subscription without calling in. In todays world the user should be able to renew without having to call in. Otherwise you would FORCE me to the highest dollar plan to benefit your wallets. Not really happy with a rate increase. Maybe we should have been grandfathered in and raise subscription prices to new members. Some of us are on limited incomes pushing dollar to its limits.
Ty Ward
Ty Ward
Show less
Had to sit a Pural all over again!
This was due to my stupidity of not putting it on vacation mode, when I had to have surgery! i’m sorry I’m bad with names but the woman that helped me was so sweet and I had already missed with the machine. I don’t know how long maybe an hour or hour and a half on my own. she just jumped in and helped me out and I’m sure it was over an hour that we were on. Just polite as she could be. We got it done thank goodness because it’s already on telling me 7 PM meds are ready. I can’t wait for you to get a bigger hero so I can have all my meds in there.
Anybody that is considering a Hero I would definitely say get one! Best thing that I ever did! You should consider getting yourself one if you take 10 meds. They’re getting ready to come out with one that and 10 meds and I’m ready for it. L O L.
Again, thank you hero for helping me out!
Thank you from the bottom of my heart,
Cathy Tolias
Anybody that is considering a Hero I would definitely say get one! Best thing that I ever did! You should consider getting yourself one if you take 10 meds. They’re getting ready to come out with one that and 10 meds and I’m ready for it. L O L.
Again, thank you hero for helping me out!
Thank you from the bottom of my heart,
Cathy Tolias
Show less
Excellent Product reasonably priced
We use this to help give my Dad cues to remember to take his medication. It has given us peace of mind.
Only had a problem once in 11 months and tech support was very good, they were truly interested and committed to making sure the issue got resolved. Will definitely renew our subscription!
Only had a problem once in 11 months and tech support was very good, they were truly interested and committed to making sure the issue got resolved. Will definitely renew our subscription!
