Hero app
Hero app is one of the best apps I’ve ever used in the best machines ever I told my doctors and now they’re recommending it to their patients because they notice how well Carol is doing for me and keeping me on my medication‘s and everything when I schedule a time it alerts me and it lets me know and I appreciate everything you’ve done for me Hero thank you once again
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May be the best 5 star customer SVC around
I have the Hero unit for the bast few months and am thrilled with it. The unit did need some small adjustments ( hand holding ) during this time.
Contacting the support team is totally awesome. No waiting to speak with an agent who then walked me through in detail spoke clear & easy to understand with their instructions what i should do to reset the unit ( wifi or other issues ). Customer service stays with you on the phone ( no rushing ) until your issue is resolved. I am humbled to say as a 70 year old who has had a large CS dept in the bast that the Hero team are just that Heros. They deserve 10 stats
Contacting the support team is totally awesome. No waiting to speak with an agent who then walked me through in detail spoke clear & easy to understand with their instructions what i should do to reset the unit ( wifi or other issues ). Customer service stays with you on the phone ( no rushing ) until your issue is resolved. I am humbled to say as a 70 year old who has had a large CS dept in the bast that the Hero team are just that Heros. They deserve 10 stats
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Life Saving Device
The Hero helps this 82 year old take care of his wife of 59 years, by making sure she receives her meds at the correct time and in the correct dosage. This is something we know we would not be able to do if left to do by myself. We are truly blessed and happy with our Hero.
Such a wonderful helping hand
Today I asked for help and the wonderful technician who helped me deserves five stars! She walked me through the telephone app and I was able to add and subtract meds. This is truly a great staff working to make using the Hero easy for those of us who did not grow up with iPhones attached to our cribs!!
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Hero- Piece of Mind
Hero is the best medication dispenser for our loved ones who can’t remember to take their medicines . Customer support is amazing! You can call them 24 hours a day with any questions or concerns. Customer service have always been friendly and patient! I live an hour and a half away from my mom & I can rest assure she is taking all of her medications because of the Hero application on my phone! It alerts me a week before her medicines are low so I have time to have them filled. Thank you Hero for helping my family!
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Mending a Relationship
My 80 year old mother has been dependent upon pain medication for the past 40 years. After the passing of my father, her cognition continued to decline and she would often forget whether or not she had taken her medications. (This resulted in often taking multiple doses of her pain meds and running out before the refill date.) Consequently, there were many arguments about whether or not she had taken the medications; she also refused to allow us to dispense her meds because she wanted her independence. The HERO allowed her to maintain independence for a full year before needing full-time assisted care. I was able to monitor compliance due to the app. Our relationship improved and even mended because I was no longer controlling that aspect of her care. Thank you, HERO.
PS: Your support team is always available and helpful!
PS: Your support team is always available and helpful!
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Response from developer
Thank you so much for your review. We're honored to hear we were part of your mom's medication management routine and that Hero helped both of you! We'll make sure to pass your feedback to our Member Support team.
Hero has given my father the ability to stay living at home, and not in a nursing home.
The Hero has given my dad his continued independence. Without Hero he would have been under a facility’s care a long time ago. My father has Alzheimer’s and can take perfect care of himself daily, however his ability to remember things and follow a schedule is about 25% of whole. Hero combined with a alarm clock 3 times a day allows him to stay in his home, and keeps him regulated on his meds. We have been with Hero from the start, and have had some technical issues with the Hero, but combined with the help of staff, and a few replacements it continues to learn and get better. I live 200 miles from my dad, so to say we depend on this is an understatement. Thanks Hero!!!
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Response from developer
Thanks so much for sharing your experience with Hero. Reviews like this are why we do what we do!
Brilliant Hero Support!
To whom it may concern,
Steph (in the call center in Serbia) solved a problem with my second Hero machine that no other customer service representative or technical support has been able to resolve in almost three months. I think Stephan is in tech support and should be rewarded for fixing the problem in one call and retaining me as a customer with two Hero machines.
~ Jeanine P. Ward
Steph (in the call center in Serbia) solved a problem with my second Hero machine that no other customer service representative or technical support has been able to resolve in almost three months. I think Stephan is in tech support and should be rewarded for fixing the problem in one call and retaining me as a customer with two Hero machines.
~ Jeanine P. Ward
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Great machine, great support
We received our first machine and had some difficulties, called support, they walked me through set up and determined that the machine was damaged in transit. They sent me a new one and again walked me through set up and all was well. I messed up loading the meds and they even helped me fix my mistake. Sent me repackaging instructions and a return label to send the first machine back at no cost to me. Am on schedule and taking my meds every day for the first time in years. My doctor is impressed with the Hero and so am I!
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Life Changing
I had a heart transplant. I have to take 24 pills a day. Before Hero I had to spend a lot , lot, lot of time reading the list counting and double checking and still finding mistakes. I could either do a week at a time or do it twice daily.
Now my phone alerts me and I dispense and take them. For travel I can dispense however many days ahead I need.
It went from a major burden to easy and simple. I just renewed my machine for the maximum time. I plan to use it forever.
Also my mother in law who is about to turn 90 was worried about having to move from independent living to an assisted living facility like her friends who can remember to take their meds. Now if she starts having an issue we will just sign her up with Hero! Problem solved!!!
Now my phone alerts me and I dispense and take them. For travel I can dispense however many days ahead I need.
It went from a major burden to easy and simple. I just renewed my machine for the maximum time. I plan to use it forever.
Also my mother in law who is about to turn 90 was worried about having to move from independent living to an assisted living facility like her friends who can remember to take their meds. Now if she starts having an issue we will just sign her up with Hero! Problem solved!!!
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Response from developer
Thanks for sharing! Glad we could help take the hassle out of taking meds. By the way, if your mother-in-law decides to order Hero for herself, we have an awesome referral program to get you and her free months of Hero! Invite her to sign up using your personal referral code (go to the Hero app > More > Refer a Friend). For each person who joins Hero with your personal invite code, you’ll get three months FREE! The more people you refer, the more love you share (and the more free months you can earn!).
