hero is fantastic, the app- not so much
I’ve had a LOT of issues with the app. between not being able to refill meds properly, to having the app override the correct pill amount I inputted to estimate the amount of pills in Hero, only to get it wrong and put me at risk of running out of meds due to overestimation.
I’ve had the wrong medication format (injection instead of my auto injection. I’m not comfortable with standard injections) sent through AdhereRX (the company that provides mail in pharmacy for Hero). I’ve had my meds sent to the wrong address- they’ve been sent to my residential address when they’re supposed to be sent to the other address on my account.
the app, to be honest, I’ve found to be a hot mess. the dispenser is amazing. I couldn’t manage my own meds without Hero and I’m so grateful for the independence it’s given me. but I really hope the app developers make some steep improvements.
I’ve had the wrong medication format (injection instead of my auto injection. I’m not comfortable with standard injections) sent through AdhereRX (the company that provides mail in pharmacy for Hero). I’ve had my meds sent to the wrong address- they’ve been sent to my residential address when they’re supposed to be sent to the other address on my account.
the app, to be honest, I’ve found to be a hot mess. the dispenser is amazing. I couldn’t manage my own meds without Hero and I’m so grateful for the independence it’s given me. but I really hope the app developers make some steep improvements.
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Great customer service
I’ve had my Hero Medication Dispenser for more than 2 years. It helps me manage my medication in an easy way. When I started having a problem with it not always being able to dispense a pill, I contacted Hero. I was concerned that there wouldn’t be much done to help me but I was pleasantly surprised! They were great! I tried a couple of their suggestions but when nothing helped I was told they were sending me a replacement. Just that easy! I’ve been very happy with their product and now with their customer service. In the interest of honesty I have to also add that as much as I love the dispenser and their customer service, I use my Hero through my computer and do not use the app so I cannot answer as to how that works.
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Fantastic application and device!
I suffer from Alzheimer’s. Now I have a perfect way to keep track of what medications to take and when to take them. It’s able to store all of them and it will even notify me when some of them aren’t inside Hero itself.
I can easily modify the schedule from the application at any time.
I take more than 1/2 dozen meds twice a day and can’t imagine where I would be without Hero.
I can easily modify the schedule from the application at any time.
I take more than 1/2 dozen meds twice a day and can’t imagine where I would be without Hero.
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