Built and launched a website in 3 weeks
I am not a very tech savvy person but my experience with squarespace has been amazing! I put my online shop site together and got it ready to launch in 3 weeks time. It was so easy to use, customize and publish that I am feeling like all kinds of fancy and tech smart. I would wholeheartedly recommend it!
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New to web design
I am new to any website making platform, and SS makes it relatively easy to learn. However, I cannot afford to fix my macbook right now and am depending on my iPad Air to get my done... So far the website is looking awesome. BUT, the app is very laggy— it will just stop responding or I can’t click to edit so I’ll have to clear the app and restart it. Not to mention there are countless things I am unable to do with the app which is incredibly frustrating. I’ll work on a block and go back later to edit only to see it is now an “unsupported block.” For how much money this costs, it would have been nice to know I can’t even use all of its features on my device.
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Constant performance issues
I’m generally happy with squarespace, but one massive problem I’ve been experiencing ever since I started using the app is constant performance issues. I’ve learned to never write the initial post on the site, because when I press “done” there’s a good chance everything I’ve written will just disappear completely. Instead I write the main draft elsewhere and copy it to the site and hope that it works properly this time. Oftentimes the site won’t load properly or just wont load at all. It is also slow to load when it does load.
I don’t know much about coding and how all the behind the scenes stuff works, but everytime I try and use the app and am confronted with these often very frustrating issues, it gives me the impression that someone, somewhere in the development process is doing a bad job. I want to keep using squarespace, but if this performance level keeps up, I will move my business elsewhere.
I don’t know much about coding and how all the behind the scenes stuff works, but everytime I try and use the app and am confronted with these often very frustrating issues, it gives me the impression that someone, somewhere in the development process is doing a bad job. I want to keep using squarespace, but if this performance level keeps up, I will move my business elsewhere.
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Second review and it should be a half star
I still can’t use the app to blog from my iOS devices (iPhone, iPad). I have written a review before addressing this issue and I had a few support tickets on Squarespace directly to address the complaint. None of the support personnel seem to really listen to the problems stated by their customers. If they do, whatever is said doesn’t seem to get passed on to the developers.
The last time I went through the support line, the first support person gave me what can be found on the support page for web-based issues. After I mentioned he failed to give me an appropriate answer to my complaint, I was then given another person who tried to address the app issues. However, the problems still remain and no deleting and reinstalling the app will solve it.
All I want from this complaint and the going directly to Squarespace’s support is for this issue to be fixed. I should not be forced to use my computer if you offer this app for my devices. Before you decided to streamline the Squarespace app, you had a perfectly good blogging app.
Don’t tell me to go to support again. Please listen to this and fix your bugs. Because I am ready to cancel my account. I don’t want to do this because I do like the website I created with your tools. However, I will not want to continue using Squarespace if it is too hard to use. Especially if the tools you provide make it impossible.
The last time I went through the support line, the first support person gave me what can be found on the support page for web-based issues. After I mentioned he failed to give me an appropriate answer to my complaint, I was then given another person who tried to address the app issues. However, the problems still remain and no deleting and reinstalling the app will solve it.
All I want from this complaint and the going directly to Squarespace’s support is for this issue to be fixed. I should not be forced to use my computer if you offer this app for my devices. Before you decided to streamline the Squarespace app, you had a perfectly good blogging app.
Don’t tell me to go to support again. Please listen to this and fix your bugs. Because I am ready to cancel my account. I don’t want to do this because I do like the website I created with your tools. However, I will not want to continue using Squarespace if it is too hard to use. Especially if the tools you provide make it impossible.
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Response from developer
Please reach Customer Support at support.squarespace.com and our team would be happy to look further into this. Please let us know how this goes in an updated review.
Squarespace has changed my life
For so many years I’ve wanted an online business and presence but struggled with the tech side and couldn’t afford to pay someone. I started working with Squarespace and I LOVE it and tell everyone about how easy it is to use. All you need is your creativity and vision and you can bring any dream to life!
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Underwhelming and buggy
I wish I could like this app because I would really love the ability to update my site from my phone. But every time I open the app I’m quickly reminded of its limitations. For example, you can’t edit an event from the app. Really? Another example, when I have a summary block, I cannot change what gallery it displays. It allows me to change it, but then the change never occurs. Similarly, it looks like I can alter the tag filtering the gallery, but that doesn’t work either. Both of these features work on the desktop product, but not from mobile. It looks like you can edit these things, but when you try to save them they NEVER SAVE! Super frustrating. Stop pretending to have functionality that doesn’t work!
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From hmmm to wow
I remember when this app use to be ... not so useful (to be polite), so I stopped using using it - it was like an empty shell of an app.
But after a few years break (I’ve been a long term squarespace customer), I tentatively re-downloaded it and have been so impressed by how it’s evolved and what I can do inside!
The app is really well designed and easy to use. Considering its working on a small screen, it also doesn’t feel like a I’m going to make a mistake and accidentally bump a button that publishes it live when I’m. It ready. So it feels ‘safe’ to use over the desktop editing. Thanks team!
But after a few years break (I’ve been a long term squarespace customer), I tentatively re-downloaded it and have been so impressed by how it’s evolved and what I can do inside!
The app is really well designed and easy to use. Considering its working on a small screen, it also doesn’t feel like a I’m going to make a mistake and accidentally bump a button that publishes it live when I’m. It ready. So it feels ‘safe’ to use over the desktop editing. Thanks team!
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Great until this update
Went to open square space on my gen 2 IPad Pro this morning (it seems to have autoupdated overnight) and it’s just keeps crashing out. I tried a full reinstall and could log in but opening my site always causes it to crash.
I’ve been a happy user of the squarespace app until now (not a perfect app but definitely usable), now I’ll have to go back to a laptop which will be a pain (there are somethings you just can’t do in the iPad web browser).
Please reinstate the old version until you get this sorted.
I’ve been a happy user of the squarespace app until now (not a perfect app but definitely usable), now I’ll have to go back to a laptop which will be a pain (there are somethings you just can’t do in the iPad web browser).
Please reinstate the old version until you get this sorted.
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Used to love it
I feel taken advantage of and lied to by Squarespace. I used to love SS and so, I’ve been a loyal customer for many years. About a year ago or 2 I noticed they changed their pricing plans so I switched to a less expensive one. Only to find out that this included a sneaky new 3% (on top of the stripe fee!) fee for all commerce sales. When I attempted to switch back to my old plan that had no fee I was told I couldn’t, no exceptions and my once grandfathered in plan for being a loyal customer was now null and void. This is not how I would like to be treated being a long term client. I understand I made a mistake and will now read the fine print more slowly but I am a long term customer, I am an artist, please treat me as an individual and not as one in a heard of sheep. If they switch me back to my grandfathered in business plan without the 3% transaction fee I would be a happy camper. Until then, I’m very unhappy with them and plan on one day switching to another provider that doesn’t take a chunk of small artists’ earnings without stating in large print first.
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Great website platform and a cool app
Such a great way to be able to build your website. I’ve been using Squarespace for years now to host, build and maintain my website and it’s worth every penny. I love this app as it’s so easy for me to make edits and updates to my website from the comfort of my phone and iPad. Totally download it. 😊
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