No support after trip
Customer service is not helpful and they don’t investigate the complaint
Objeto robado en Cartagena- vehiculo Renault KPN059
Olvide un termo marca Lululemon el el vehículo placa KPN059, renault Logan gris. Conductor de nombre Brian, prometió devolverlo y jamás lo hizo. Simplemente decidió robarselo. Notifique de este inconveniente en la plataforma de ayuda Y NO HICIERON NADA!
Not cheaper than Uber
I’ve ridden twice with Didi and all was ok. But the prices I paid were in a par with Uber prices. Also I miss having my credit card in file as in Uber. Personally I find paying cash for a ride a big nuisance because I rarely have the exact fare and the drivers I ride with didn’t have any change. I was warned not to our my credit card in file with Didi.
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Horrible!!!
J’ai utiliser l’application pour la première fois a l’aeroport de Bogota lors de mon arrivée. Le chauffeur qui a pris la course nous a demandé sur le chat de payer en argent même si la course avait déjà été payée par crédit. J’ai refusé. Il a pris la course et nous avons attendue plus d’une heure. Il ne s’est jamais présenté.
Nous avons perdu beaucoup de temps et le trajet en taxi jaune nous a couté5x le prix en plus d’arriver en retard à l’hébergement. Le service a la clientèle a fini par be pas charger la course mais a refusé de nous offrir un credit pour compensation de cette mauvaise expérience qui nous a insécurisées. Pas sécuritaire du tout, voir même dangereux. Frauduleux, à éviter à tout prix! Cabify est mille fois mieux!!!! Ne vous faite pas prendre!
Nous avons perdu beaucoup de temps et le trajet en taxi jaune nous a couté5x le prix en plus d’arriver en retard à l’hébergement. Le service a la clientèle a fini par be pas charger la course mais a refusé de nous offrir un credit pour compensation de cette mauvaise expérience qui nous a insécurisées. Pas sécuritaire du tout, voir même dangereux. Frauduleux, à éviter à tout prix! Cabify est mille fois mieux!!!! Ne vous faite pas prendre!
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Cash default option against will
Didi constantly and infuriatingly updates the payment method to cash with no warning or consent and then never allows me to update the payment method because they have “coupons” applied 100% pf the tome on absolutely everything and disallows method change because a promotion has been applied. The microscopic coupons are not of my interest, i did not add them, i do not want to ever, under any circumstance pay with cash and you put me in uncomfortable positions so often with drivers where I have to get bank information to transfer (which i really don’t want to do due to safety and privacy concerns). Make it so users can change payments methods, so that we can opt out of your ridiculous, fake one cent coupons you’re probably just adding to saturate the user and coax them to schedule trips and allow for a app-wide opt out of using cash ever. Cash is dangerous at times, it’s uncomfortable and many people simply never carry cash. This is a hazard and a terrible experience
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Response from developer
Hello there! Thanks for sharing your detailed feedback with us. Your comfort and security are our top priorities, and we take your concerns very seriously. We're actively working on refining our app to give users more control over their payment options, including the ability to opt out of cash payments entirely. Rest assured, we'll keep your feedback in mind for future updates. Stay in touch and count on us at any time! DiDi Rider - The world’s leading mobility platform
Awful experience
We tried to order a ride from an airport, and were given a driver 5 mins away. We watched him drive around for 30 mins - clearly taking other people around. He finally messaged to say he was on his way, and then cancelled seconds later. We got another ride with a different driver who rang about 15 mins after he was due to arrive to say he didn’t have room for three people and told me to cancel it. I did not do this as I figured I would most likely be charged, and after quite a bit of argument from the driver, he agreed to cancel it from his end. More than an hour after starting to order a ride, we left and got an Uber.
Terrible experience.
Terrible experience.
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poor behaviour
Hi there,
I was a customer with DiDi this morning around 12am. I have just been informed that the driver has reported that I left the car damaged. This is not true whatsoever. When I look for the receipts to find the evidence there is 0 evidence to find!!! This is extremely frustrating as the $150 has already been taken out of my account for damages which weren’t even caused by me nor existent when I arrived in the DiDI to begin with. I took this ride alone and stayed very silent and respectful during the entire ride. And left the car with no issues. I am just a student and cannot afford to loose money like this for no reason. I have tried to use your app to contact you guys but it is very difficult to even find much support. I would like to organise an appeal and receive a full refund for my ride with compensation. This is not fair at all and definitely not okay !! And the driver should be reported immediately. (Muhammad). I am not impressed.
I also do not understand how you do not have a proper customer service department, all you guys give me is a link to a poor developed website where I there is 0 support to reach out to
I was a customer with DiDi this morning around 12am. I have just been informed that the driver has reported that I left the car damaged. This is not true whatsoever. When I look for the receipts to find the evidence there is 0 evidence to find!!! This is extremely frustrating as the $150 has already been taken out of my account for damages which weren’t even caused by me nor existent when I arrived in the DiDI to begin with. I took this ride alone and stayed very silent and respectful during the entire ride. And left the car with no issues. I am just a student and cannot afford to loose money like this for no reason. I have tried to use your app to contact you guys but it is very difficult to even find much support. I would like to organise an appeal and receive a full refund for my ride with compensation. This is not fair at all and definitely not okay !! And the driver should be reported immediately. (Muhammad). I am not impressed.
I also do not understand how you do not have a proper customer service department, all you guys give me is a link to a poor developed website where I there is 0 support to reach out to
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Response from developer
Hello! We always aim to provide a seamless and effective way for our customers to communicate with us, and it’s clear that this didn’t happen in your case. Regarding the charge, please rest assured that DiDi takes these situations very seriously. Please share more details about your experience at web.didiglobal.com (type the link in your browser and select your location), so we can help you better. Give us a chance, okay? DiDi Pasajero - La app #1 del mundo en servicio de transportes
Worst Customer Service Ever!
I am thoroughly disappointed with DiDi’s customer service and their complete lack of professionalism in handling issues. I recently encountered a problem with one of my rides, and when I reached out to their customer support team, the experience was beyond frustrating.
First of all, the response time was incredibly slow. It took them hours, sometimes even days, to reply to my messages, and even when they did, their responses were vague and unhelpful. It felt like I was speaking to a chatbot rather than an actual person. No one took the time to actually address my concerns, and I had to keep explaining my issue over and over again to different representatives, as if no one bothered to read the previous messages.
What made things worse was their complete lack of empathy. I was inconvenienced by the issue, and rather than offering a solution or compensation, they acted like it wasn’t their problem. It’s clear that they prioritize their bottom line over customer satisfaction.
I expect better from a company like DiDi, but it seems they don’t value their customers at all. If this is the standard of service they offer, I will definitely be looking for alternative ride-sharing options in the future. DiDi seriously needs to step up their game in customer support, or they will continue losing loyal customers like myself. Absolutely unacceptable and disappointing!
First of all, the response time was incredibly slow. It took them hours, sometimes even days, to reply to my messages, and even when they did, their responses were vague and unhelpful. It felt like I was speaking to a chatbot rather than an actual person. No one took the time to actually address my concerns, and I had to keep explaining my issue over and over again to different representatives, as if no one bothered to read the previous messages.
What made things worse was their complete lack of empathy. I was inconvenienced by the issue, and rather than offering a solution or compensation, they acted like it wasn’t their problem. It’s clear that they prioritize their bottom line over customer satisfaction.
I expect better from a company like DiDi, but it seems they don’t value their customers at all. If this is the standard of service they offer, I will definitely be looking for alternative ride-sharing options in the future. DiDi seriously needs to step up their game in customer support, or they will continue losing loyal customers like myself. Absolutely unacceptable and disappointing!
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Response from developer
Hello there! Your feedback is incredibly valuable to us, and we are actively working on improving our response times and the overall quality of our customer service. We want to make sure your situation is properly addressed this time, so we encourage you to reach out to us again at web.didiglobal.com (type the link in your browser and select your location). Give us a chance, okay? DiDi Rider - The world’s leading mobility platform
Didi is better than Uber for 3 reasons
This is my UBER experience in Buenos Aires, Argentina.
1. Two destinations were my frequent visits. Tonight I had to walk 1.5 blocks to the same restaurant where I dine 4 times a week. The second location was a famous destination where I visited 3 times. And 2 out of 3 drop-offs were incorrect. I had to show my Goggle Map to the drivers.
2. Fake Comfort. Half of the time, the car smells cigarette and gym sweat. Some are dirty and old. I paid premium for Fake Comfort.
3. Surprised Price Increase at Drop-off. The price was higher than the initial request from Uber App. This happened sometimes, not all the time. I learnt to take screen shots to capture the agreed price at request. Several times, I had to show these screenshots to the drivers when they asked for more pesos.
1. Two destinations were my frequent visits. Tonight I had to walk 1.5 blocks to the same restaurant where I dine 4 times a week. The second location was a famous destination where I visited 3 times. And 2 out of 3 drop-offs were incorrect. I had to show my Goggle Map to the drivers.
2. Fake Comfort. Half of the time, the car smells cigarette and gym sweat. Some are dirty and old. I paid premium for Fake Comfort.
3. Surprised Price Increase at Drop-off. The price was higher than the initial request from Uber App. This happened sometimes, not all the time. I learnt to take screen shots to capture the agreed price at request. Several times, I had to show these screenshots to the drivers when they asked for more pesos.
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no customer service
Hello. I just left an item in a didi ride last night, attached to this are the details of the ride. He called me this morning that I forgot my wallet in his car. very thankful for that. And ask to meet me at Perth city to pick my wallet up. Told me to call him once I get there. I messaged him as I get in Perth city, and tried to call the Didi number he used. and he is not picking it up. Messaged him trough the didi app and he responded after 1 1/2hr telling me that he can give my wallet today(27/08)and after 1.5 hrs of waiting he ask me if I was in Perth City, told him that I am there waiting for him, asking where we can possibly meet, and he told me that he is Curtin University at 5pm today. And after 1hr of waiting he just told me that he can’t give the wallet to me, an just picked up tomorrow morning. And asking me that I can pick up my wallet in his place. My concern is that the driver can inform me earlier that he cannot give it to me today. so that i didn’t wait for nothing in 4hours. i know its my mistake leaving my things in the car, but the driver must be considerate to the passenger waiting for 4hrs. Please do something about it. Thank you
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Response from developer
Hello there! We take these concerns seriously and want to ensure that such situations are handled with the utmost care and efficiency. To help us address this situation and improve our service, we kindly ask that you contact our support team directly at web.didiglobal.com (type the link in your browser and select your location). Count on us! DiDi Rider - The world’s leading mobility platform
